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Added 1 hour ago
AE
Specialist, Regional Engagement
Alberta Energy Regulator
AB · Edmonton Regional Office
- Full-time
As an Engagement Specialist, you'll take proactive steps to enhance awareness of the Alberta Energy Regulator (AER) initiatives through outreach efforts, relationship nurturing, and…
Added 1 hour ago
V
Senior Roster Coordinator South and East Region
VMCH
Mulgrave, NS
- Full-time
Qualifications in Business Management or Community Service
Added 6 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Maintain detailed and professional ticket records within the IT Service Management platform
Added 7 hours ago
TE
IT Solutions & Partner Specialist
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $80,000 to $90,000 CAD / year
We are seeking experienced IT Solutions & Partner Specialist to join our IT team. This is a hands-on technical role responsible for resolving complex escalations, supporting and improving…
Added 1 day ago
Senior Health & Safety Specialist
R W Tomlinson
Ottawa, ON
The Senior Health & Safety Specialist will play a key role in implementing, monitoring, and continuously improving Tomlinson’s health and safety programs. This includes conducting workplace…
Added 1 day ago
KG
Fleet Operations Specialist
KUTHALA GROUP
Brampton, ON
- Full-time
Role Description The Fleet Operations Specialist is a full-time, on-site role based in Brampton, ON. This position is responsible for coordinating daily fleet activities, including vehicle…
Added 1 day ago
R
Data Steward (AC42D7B)
Referment
Montreal, QC
- Full-time
Experience in data management, data governance or data stewardship, ideally in financial services or capital markets.
Added 1 day ago
TC
Health and Safety Specialist
Toromont Cat
Pointe-Claire, QC · Concord, ON
- Full-time
Toromont Cat is seeking a Health and Safety Specialist to join our team in Toronto or Pointe Claire. The Health and Safety Specialist will play a key role in elevating and continuously…
Added 1 day ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 1 day ago
A
Health, Safety and Environment Specialist and Project Management Assistant
Artelia
Montreal, QC
- Full-time
Progress Reporting: The Specialist shall record all findings and their status in progress reports, including incident reports;
Added 1 day ago
AC
Health, Safety and Environment Specialist and Project Management Assistant
Artelia Canada
Montreal, QC
- Full-time
Progress Reporting: The Specialist shall record all findings and their status in progress reports, including incident reports;
Added 1 day ago
SC
Machine Learning Specialist – Cybersecurity Products
StreamScan Cybersecurity
Montreal, QC
- Full-time
…company has focused on proactive threat detection and rapid incident response, powered by proprietary AI-driven technology. StreamScan operates a 24/7 Security Operations Center (SOC) and…
Added 1 day ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
Monitor compliance with the Worley Safety Management System.
Added 1 day ago
RB
Senior Security Specialist - Cloud Red Team(Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
…customers, security operations center, key business stakeholders and management regarding information security incident events and…
Added 2 days ago
PC
IT Lead Specialist - Enterprise Infrastructure Intelligence / Splunk
Parkland Corporation
Calgary, AB
- Full-time
Support incident response, major outage investigations, problem management, root-cause analysis, anomaly detection, and recurring-pattern analysis.
Added 2 days ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 2 days ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 2 days ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 2 days ago
R
Safety Specialist - Rabbit Lake
Raise
Rabbit Lake, SK
- Full-time
The Safety Specialist will be a key member of the Construction Management Team (CMT), responsible for ensuring that construction activities comply with established Safety, Health,…
Added 2 days ago
MR
Student Community Programming Specialist
Mount Royal University
Calgary, AB
- Full-time
Reporting to the Director of Student Support, the Student Community Programming Specialist is responsible for sourcing, developing, delivering, and evaluating educational programming across…
Added 2 days ago
H
Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Support incident management processes and ticket tracking within ServiceNow.
Added 2 days ago
OT
Sr. Technical Support Specialist
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
Act as a key point of contact for client follow up and incident management, while maintaining updates and resolution.
Added 2 days ago
GV
Senior Cybersecurity Engineer (Center of Excellence)
GE Vernova
Markham, ON
- $146,200 to $219,200 CAD / year
- Full-time
…(Group Policy, RADIUS, LDAP), PKI, SIEM, Centralized security management platforms, application control (Trellix or similar), backup and recovery, Windows and Linux server build (hardening…
Added 2 days ago
T
Senior Information Security Specialist - AI BISO
TD
Ottawa, ON · Toronto, ON
- Full-time
…makes complex AI risk understandable and fosters a strong risk management…
Added 2 days ago
CN
Sanitation Supervisor (1 Year Contract) - ON
Civeo North America
Milton, ON
- Full-time
…cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from…

OLG

24/7 Support Specialist

Sault Ste. Marie, ON, Canada
Foster Drive Office, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Range:

53,600.00 - 80,400.00 CAD

Job Description:

Data Centre Operations Specialist

We are ready to take this game to the next level and need someone passionate to provide frontline operational support for OLG's production operations, infrastructure, and data centre environments. The role executes and continuously improves operational procedures and automation activities, monitors systems and services, performs initial incident triage and recovery actions, supports major incidents, backup and recovery processes, and participates in production changes and implementations. The incumbent contributes to the availability, stability, and continuity of business and technology services through proactive monitoring, timely response and escalation, operational support, and the ongoing enhancement of operational processes and practices. This role requires working rotating 12-hour day or night shifts as part of a team to support 24/7 operations.

YOUR ROLE IN THE GAME

Reporting to the Manager, Data Centre Services, you will be empowered to:

Execute and improve operational procedures, run automation scripts, and perform routine maintenance, installation.
Monitor infrastructure, facilities, and service management tools on a continuous basis to identify operational events, alarms, and service degradation. Perform initial triage, address issues directly when possible or escalate issues in accordance with established procedures for resolution.
Facilitate recovery, following resolution of incidents. Document and communicate outcomes and close resolved incidents.
Provide operational support during major incidents, including gathering diagnostic information, executing recovery procedures, documenting actions taken, and supporting stakeholder communications as directed.
Execute, monitor, and verify backup and recovery activities in accordance with established schedules and procedures. Escalate failures and assist with restoration activities as required.
Participate in infrastructure changes and production implementations by completing assigned operational readiness, validation, monitoring, and post-implementation support activities.
Monitor data centre environmental conditions including power, cooling, space, and equipment status and escalate abnormal conditions in accordance with established procedures.
Provide operational and Service Desk support for critical incidents, urgent requests, and business-critical activities during assigned shifts and after-hours periods. Assist in monitoring Customer Care incident queues and responding to routine customer inquiries and requests. Escalate and document issues according to procedures and provide first line investigation to document and resolve or allocate incidents; provide updates on incident status.
Assist with the tasks related to granting, monitoring, and reporting physical access controls under routine supervision.
Follow established procedures and guidelines and help to create and maintain documentation to support the maintenance of the physical environment.
Monitor compliance against agreed processes and investigate, assess and resolve incidents of non-compliance, escalating where necessary.
Assist with storage management tasks such as provisioning. Help monitor storage performance and capacity, and documents storage utilization.
Implement documented configurations for allocation of storage, installation, and maintenance of secure storage systems to identify operational problems, including security-related issues; contribute to their resolution.
Assist in the operational configuration of network components and the investigation and resolution of network problems.
Assist in the implementation of basic scripting and automation tools to streamline network support tasks and follow established safety, security and quality standards.
Assist with system software administration tasks such as performance monitoring and resource usage and support the installation and configuration of system software.
Receive and handle routine customer inquiries and requests and maintain relevant records to enable fulfilment or resolution; allocate unresolved calls, requests, or issues to appropriate functions.
Contribute to the maintenance of customer service knowledge bases and documentation.
Assist in monitoring customer satisfaction metrics.
Apply a structured approach to develop and document a detailed continuity plan and disaster recovery plans.
Support the development of a test plan and implementation of continuity management exercises.

WHAT YOU BRING TO THE GAME

Education & Experience:

Degree or diploma in Computer Science, Information Systems, Information Technology, or equivalent.
1-3 years of experience executing, supporting, and continuously improving operational procedures and production support processes.
1-3 years of experience developing, coding, testing, maintaining, or enhancing applications, automation solutions, scripts, and operational tooling to improve operational effectiveness, reduce manual effort, and increase service reliability.
1-3 years of experience monitoring, troubleshooting, and resolving technology incidents in a production environment, including incident triage and escalation.
1-3 years of experience using IT Service Management (ITSM) practices and tools, such as ServiceNow.
Experience supporting production implementations, operational readiness activities, change execution, and post-implementation validation in a technology environment.

Relevant Skills:

Infrastructure Operations
Incident Management
Facilities Management
Capacity Management
Storage Management

BENEFITS OF JOINING THE WINNING TEAM

Group Benefits Plan: Comprehensive, employer-paid group benefits coverage.
Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements.
Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
Growth Focus: Become your best self with comprehensive support for your professional development.
Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

We look forward to hearing from you, interested applicants please apply online by November 06, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply - even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

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More about this job

Responsibilities

The specialist provides frontline operational support for data centre environments, including monitoring systems, performing incident triage, and executing recovery procedures. They also contribute to infrastructure maintenance, automation improvements, and the documentation of continuity and disaster recovery plans.

Requirements

Candidates must hold a degree or diploma in Computer Science, Information Systems, or Information Technology. The role requires 1-3 years of experience in production support, incident management, and the development of automation solutions.

Skills

Data centre operations
Incident management
Infrastructure monitoring
Automation scripting
ServiceNow
Backup and recovery
Capacity management
Storage management
Network configuration
Disaster recovery planning
ITSM practices
Operational support
Technical troubleshooting
Change management

Benefits

Group benefits plan
Variable pay program
Public service pension plan
Paid time-off
Professional development support

Visa sponsorship

Not detected in the job text

Keywords

Data Centre
Infrastructure
Automation
Scripting
Incident Triage
ServiceNow
ITSM
Backup
Recovery
Storage Management
Network Components
System Administration
Disaster Recovery
Continuity Planning
Operational Procedures
Monitoring
Production Support
Hardware
Power
Cooling
Compliance
Customer Care
Technical Documentation
Performance Monitoring
Security Standards

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