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Added 9 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 19 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 1 day ago
EC
Therapeutic Assistant (7) - Behavioural Therapy
Edmonton Catholic Schools
AB · Greater Edmonton Metropolitan Area
- Temporary
The job is managed by the Manager or Assistant Manager, Behavioural Therapy and the Emotional Behavioural Specialist (EBS) supervises the day-to-day programming. The job provides a range of…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 1 day ago
GV
Senior Cybersecurity Engineer (Center of Excellence)
GE Vernova
Markham, ON
- $146,200 to $219,200 CAD / year
- Full-time
Design and deliver structured technical training for regional engineers, from foundation to advanced level, on the solutions you own.
Added 1 day ago
O
24/7 Support Specialist
OLG
Sault Ste. Marie, ON · Foster Drive Office
- Full-time
We are ready to take this game to the next level and need someone passionate to provide frontline operational support for OLG's production operations, infrastructure, and data centre…
Added 1 day ago
C
Spécialiste en ingénierie des réseaux
CGI
Montreal, QC
- Full-time
…Canada and globally. This includes LAN/WAN connectivity, network security, unified communications, and cloud infrastructure hosted in CGI data…
Added 1 day ago
F
IT Service Support
Fugro
Mississauga, ON
- Full-time
The IT Service Support serves as the primary onsite IT resource for the Mississauga office and provides high-quality technical support to local and regional users. The role combines service…
Added 1 day ago
TS
IT Support Specialist
The Shaw Group Limited
Lantz, NS
- Full-time
As the IT Support Specialist, you will be the primary point of contact for technology support across all Shaw Group divisions. You will own the service desk inbox, making sure every request…
Added 1 day ago
TS
IT Support Specialist
The Shaw Group
Lantz, NS
- Full-time
As the IT Support Specialist, you will be the primary point of contact for technology support across all Shaw Group divisions. You will own the service desk inbox, making sure every request…
Added 1 day ago
L3 SOC Analyst - Calgary
Integrity360
Calgary, AB
In this role, you will act as a Level 3 escalation point within the MDR/SOC function, providing advanced technical support to Level 2 analysts during complex or high-severity…
Added 1 day ago
A
Architecte de solutions senior
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Added 1 day ago
OR
Quality Control Senior Specialist
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business…
Added 2 days ago
K
Senior Payroll Specialist
Kinectrics
Toronto, ON
- Full-time
At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the…
Added 2 days ago
CI
Ingénieur mécanique principal / Senior Mechanical Engineer
Calian in Space & Technology
Vaudreuil-Dorion, QC
- Full-time
…designs and manufactures a wide range of large precision antenna systems for satellite communications, radio astronomy, science and defense…
Added 2 days ago
AS
Applications Support Specialist
Apex Systems
Toronto, ON
- $24 to $27 USD / hour
- Contract
Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements.
Added 2 days ago
FH
IT Specialist
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
…ensuring the smooth operation and stability of property-based IT systems. Working closely with the IT Regional Team and the broader Technology Services Team, the IT Specialist plays a key…
Added 2 days ago
K
Quality Control Specialist
Kinectrics
Toronto, ON
- Full-time
At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the…
Added 2 days ago
Managed Services - Service Desk Administrator 1
Convergence Networks
Ottawa, ON
Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic…
Added 2 days ago
P
Quality Assurance Specialist
ProxyLink
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Proxylink is seeking an experienced Systems Testing & Quality Assurance (QA) Specialist to support the development, enhancement, maintenance, and ongoing quality assurance of…
Added 2 days ago
P
Quality Assurance Specialist
ProxyLink
Toronto, ON
- Contract
Proxylink is seeking an experienced Systems Testing & Quality Assurance (QA) Specialist to support the development, enhancement, maintenance, and ongoing quality assurance of…
Added 2 days ago
KM
Field Service Technician (St.John's, Newfoundland)
Konica Minolta Business Solutions (Canada) Ltd.
NL · St.John's, Newfoundland
- Full-time
We're looking for an Office Systems Specialist to join our team!
Added 2 days ago
KM
Field Service Technician (St.John's, Newfoundland)
Konica Minolta Business Solutions Canada
St. John's, NL
- Full-time
We're looking for an Office Systems Specialist to join our team!

OLG

24/7 Support Specialist

Sault Ste. Marie, ON, Canada
Foster Drive Office, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Range:

53,600.00 - 80,400.00 CAD

Job Description:

Data Centre Operations Specialist

We are ready to take this game to the next level and need someone passionate to provide frontline operational support for OLG's production operations, infrastructure, and data centre environments. The role executes and continuously improves operational procedures and automation activities, monitors systems and services, performs initial incident triage and recovery actions, supports major incidents, backup and recovery processes, and participates in production changes and implementations. The incumbent contributes to the availability, stability, and continuity of business and technology services through proactive monitoring, timely response and escalation, operational support, and the ongoing enhancement of operational processes and practices. This role requires working rotating 12-hour day or night shifts as part of a team to support 24/7 operations.

YOUR ROLE IN THE GAME

Reporting to the Manager, Data Centre Services, you will be empowered to:

Execute and improve operational procedures, run automation scripts, and perform routine maintenance, installation.
Monitor infrastructure, facilities, and service management tools on a continuous basis to identify operational events, alarms, and service degradation. Perform initial triage, address issues directly when possible or escalate issues in accordance with established procedures for resolution.
Facilitate recovery, following resolution of incidents. Document and communicate outcomes and close resolved incidents.
Provide operational support during major incidents, including gathering diagnostic information, executing recovery procedures, documenting actions taken, and supporting stakeholder communications as directed.
Execute, monitor, and verify backup and recovery activities in accordance with established schedules and procedures. Escalate failures and assist with restoration activities as required.
Participate in infrastructure changes and production implementations by completing assigned operational readiness, validation, monitoring, and post-implementation support activities.
Monitor data centre environmental conditions including power, cooling, space, and equipment status and escalate abnormal conditions in accordance with established procedures.
Provide operational and Service Desk support for critical incidents, urgent requests, and business-critical activities during assigned shifts and after-hours periods. Assist in monitoring Customer Care incident queues and responding to routine customer inquiries and requests. Escalate and document issues according to procedures and provide first line investigation to document and resolve or allocate incidents; provide updates on incident status.
Assist with the tasks related to granting, monitoring, and reporting physical access controls under routine supervision.
Follow established procedures and guidelines and help to create and maintain documentation to support the maintenance of the physical environment.
Monitor compliance against agreed processes and investigate, assess and resolve incidents of non-compliance, escalating where necessary.
Assist with storage management tasks such as provisioning. Help monitor storage performance and capacity, and documents storage utilization.
Implement documented configurations for allocation of storage, installation, and maintenance of secure storage systems to identify operational problems, including security-related issues; contribute to their resolution.
Assist in the operational configuration of network components and the investigation and resolution of network problems.
Assist in the implementation of basic scripting and automation tools to streamline network support tasks and follow established safety, security and quality standards.
Assist with system software administration tasks such as performance monitoring and resource usage and support the installation and configuration of system software.
Receive and handle routine customer inquiries and requests and maintain relevant records to enable fulfilment or resolution; allocate unresolved calls, requests, or issues to appropriate functions.
Contribute to the maintenance of customer service knowledge bases and documentation.
Assist in monitoring customer satisfaction metrics.
Apply a structured approach to develop and document a detailed continuity plan and disaster recovery plans.
Support the development of a test plan and implementation of continuity management exercises.

WHAT YOU BRING TO THE GAME

Education & Experience:

Degree or diploma in Computer Science, Information Systems, Information Technology, or equivalent.
1-3 years of experience executing, supporting, and continuously improving operational procedures and production support processes.
1-3 years of experience developing, coding, testing, maintaining, or enhancing applications, automation solutions, scripts, and operational tooling to improve operational effectiveness, reduce manual effort, and increase service reliability.
1-3 years of experience monitoring, troubleshooting, and resolving technology incidents in a production environment, including incident triage and escalation.
1-3 years of experience using IT Service Management (ITSM) practices and tools, such as ServiceNow.
Experience supporting production implementations, operational readiness activities, change execution, and post-implementation validation in a technology environment.

Relevant Skills:

Infrastructure Operations
Incident Management
Facilities Management
Capacity Management
Storage Management

BENEFITS OF JOINING THE WINNING TEAM

Group Benefits Plan: Comprehensive, employer-paid group benefits coverage.
Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements.
Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
Growth Focus: Become your best self with comprehensive support for your professional development.
Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

We look forward to hearing from you, interested applicants please apply online by November 06, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply - even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

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More about this job

Responsibilities

The specialist provides frontline operational support for data centre environments, including monitoring systems, performing incident triage, and executing recovery procedures. They also contribute to infrastructure maintenance, automation improvements, and the documentation of continuity and disaster recovery plans.

Requirements

Candidates must hold a degree or diploma in Computer Science, Information Systems, or Information Technology. The role requires 1-3 years of experience in production support, incident management, and the development of automation solutions.

Skills

Data centre operations
Incident management
Infrastructure monitoring
Automation scripting
ServiceNow
Backup and recovery
Capacity management
Storage management
Network configuration
Disaster recovery planning
ITSM practices
Operational support
Technical troubleshooting
Change management

Benefits

Group benefits plan
Variable pay program
Public service pension plan
Paid time-off
Professional development support

Visa sponsorship

Not detected in the job text

Keywords

Data Centre
Infrastructure
Automation
Scripting
Incident Triage
ServiceNow
ITSM
Backup
Recovery
Storage Management
Network Components
System Administration
Disaster Recovery
Continuity Planning
Operational Procedures
Monitoring
Production Support
Hardware
Power
Cooling
Compliance
Customer Care
Technical Documentation
Performance Monitoring
Security Standards

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