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OLG

Director Scratch Products & Operations

Sault Ste. Marie, ON, Canada
Toronto, ON, Canada
Foster Drive Office, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Salary Range:

Director Instant Products & Operations

We are ready to take this game to the next level and need someone passionate about product strategy, portfolio growth, and operational excellence to join our team as Director, Scratch Products & Operations. In this role, you will lead the strategy, development, marketing, and operational execution of OLG's Scratch portfolio, valued at approximately $1.5 billion in annual revenue and generating more than $300 million in game contribution. You will be accountable for driving player participation, business performance, and customer satisfaction through the development and execution of innovative product strategies, marketing plans, and operational initiatives while ensuring the successful production and launch of more than 70 Scratch games annually.

YOUR ROLE IN THE GAME

Reporting to the Vice President Lottery Product, you will be empowered to:

Lead the strategic direction, growth, and performance of OLG's Scratch portfolio, ensuring achievement of annual revenue and net profit to the province (NPP) objectives.
Develop and execute annual product and marketing plans that drive player participation, retailer satisfaction, and sustainable business growth.
Manage category operating, marketing, promotional, sponsorship, and partnership budgets to support divisional and corporate objectives.
Develop and execute product, portfolio, and brand strategies that align with OLG's Masterbrand and enterprise priorities.
Oversee the development and execution of portfolio strategies, including product positioning, prize structures, promotional plans, merchandising, advertising, player engagement, and new product development initiatives.
Lead the development of the Scratch Category Annual Roadmap, delivering innovative products and experiences that strengthen OLG's competitive position and customer experience.
Partner with Brand & Marketing and agency partners to develop and execute integrated marketing campaigns, media strategies, sponsorship plans, and customer engagement initiatives.
Lead digital execution activities in collaboration with Marketing Content Communication, ensuring campaign and brand standards are maintained.
Provide strategic leadership for Scratch Ticket Production, ensuring quality, compliance, security, and successful product launches in accordance with regulatory and audit requirements.
Collaborate with Interprovincial Lottery Corporation (ILC) partners to develop and execute national Scratch strategies, product plans, and marketing initiatives.
Leverage consumer insights, market research, and industry trends to identify growth opportunities, evaluate market potential, and support product innovation.
Build, lead, and develop a high-performing team while fostering a culture of accountability, innovation, collaboration, and continuous improvement.

WHAT YOU BRING TO THE GAME

Education & Experience:

University degree in Business, Management, Marketing, or a related field.
Minimum 10 years of progressive experience in marketing, product management, category management, or a related commercial environment.
Minimum 5 years of leadership experience delivering business growth, operational excellence, and strategic objectives.
Minimum 5 years of experience collaborating across the enterprise to solve complex business challenges and deliver large-scale initiatives.
Demonstrated experience developing and executing product, portfolio, brand, and marketing strategies within a consumer-focused organization.
Experience managing multiple brands within a category and delivering commercial performance across a diverse product portfolio.
Demonstrated experience developing business strategy and applying marketing principles at a corporate level.
Experience within the gaming, lottery, consumer goods, retail, or entertainment industries is considered a strong asset.

Relevant Skills:

Strong product marketing, portfolio management, and commercial strategy expertise.
Proven business and people leadership skills with the ability to build, develop, and motivate high-performing teams.
Excellent communication, presentation, and interpersonal skills.
Strong analytical, conceptual, and problem-solving skills with the ability to make data-driven decisions.
Exceptional stakeholder management skills with the ability to influence and collaborate across diverse internal and external partner groups.
Demonstrated ability to operate effectively in a multi-disciplinary environment involving technology, product development, marketing, merchandising, public relations, retail operations, and customer experience.
Strong understanding of the gaming industry, particularly Scratch products and the broader lottery marketplace.
Knowledge of Scratch ticket production, secure printing processes, lithographic and flexographic printing techniques, and lottery gaming systems is considered a strong asset.
Understanding of game programming parameters, prize structures, validation requirements, and probability concepts related to lottery products is considered an asset.
Strategic mindset with the ability to identify market opportunities, evaluate industry trends, and drive innovation within a competitive marketplace.

BENEFITS OF JOINING THE WINNING TEAM

Group Benefits Plan: Comprehensive, employer-paid group benefits coverage.
Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements.
Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
Growth Focus: Become your best self with comprehensive support for your professional development.
Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

We look forward to hearing from you, interested applicants please apply online by October 13, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply - even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

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More about this job

Responsibilities

The Director will lead the strategic direction, development, and operational execution of the Scratch portfolio to drive revenue and business growth. They will oversee product positioning, marketing campaigns, and ticket production while managing cross-functional teams and stakeholder relationships.

Requirements

Candidates must possess a university degree and at least 10 years of progressive experience in marketing, product management, or a related commercial environment. A minimum of 5 years of leadership experience is required, along with strong expertise in portfolio strategy and commercial performance.

Skills

Product strategy
Portfolio management
Marketing strategy
Operational excellence
Category management
Stakeholder management
Brand management
Strategic leadership
Data-driven decision making
Problem-solving
Communication
Interpersonal skills
Commercial strategy
Team leadership
Market research
Regulatory compliance

Benefits

Group benefits plan
Variable pay program
Public service pension plan
Paid time-off
Professional development support

Visa sponsorship

Not detected in the job text

Keywords

Scratch products
Lottery
Product strategy
Portfolio growth
Operational excellence
Marketing plans
Revenue management
Brand strategy
Category management
Consumer insights
Market research
Stakeholder management
Digital execution
Regulatory compliance
Product development
Commercial performance
Gaming industry
Retail operations
Customer experience
Strategic leadership
Project management
Budget management
Performance-based incentive
Defined benefit pension
Team development
Cross-functional collaboration
Business strategy
Data-driven decisions
Innovation
Accountability

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