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Added 14 mins ago
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Experienced Talent Acquisition Manager
PwC
Calgary, AB · Toronto, ON
- Full-time
A career in Experienced Talent Acquisition, within Business Enablement, provides the opportunity to make a meaningful difference at PwC by identifying and attracting experienced and…
Added 14 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
…Retail Operations, Specialized Operations, Member Services & Support and control functions, the role simplifies end-to-end processes, reduces manual effort and builds scalable operating…
Added 29 mins ago
M
Director, Marketing Strategy and Business Management
Manulife
Toronto, ON · Montreal, QC
- Full-time
The Director of Marketing Strategy and Business Management leads strategic planning, business reporting, budget management, and team engagement for Retirement and Wealth Marketing. Working…
Added 59 mins ago
MH
Senior Growth Marketing Manager
Maya HTT
Remote, Canada
- Full-time
- Remote
Develop BDR enablement materials, personalized outreach sequences, account briefs, presentations, competitive messaging, and other sales tools.
Added 59 mins ago
KC
Data & AI Alliance Executive
KPMG Canada
Toronto, ON
- Full-time
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 1 hour ago
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Scaled Customer Success Manager
Loopio Inc.
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
…team! In this role, you will contribute to Loopio’s digital strategy and collaborate with the wider Customer Success team on initiatives. You’ll also join a company with endless…
Added 3 hours ago
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Manager, Business Development
Docebo
Remote, Canada
- $137,800 to $183,700 CAD / year
- Full-time
- Remote
Relentlessly Elevate Processes: Identify workflow bottlenecks, deploy modern sales enablement tools, and embed scalable operational best practices that supercharge day-to-day team…
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M365 Technical Lead
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…Power Apps and Power Automate delivery, Copilot Studio agent enablement, governance, integrations, production support, documentation and team…
Added 5 hours ago
Marketing & GTM Operations Lead (Hybrid)
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Toronto, ON
…modernize the operational foundation connecting marketing, enablement, and customer-facing teams. You will drive cross-functional efficiency by eliminating manual bottlenecks and designing…
Added 5 hours ago
O
Senior Manager, Data & AI Technology
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Lead the strategy, operations, support, and lifecycle management of enterprise analytics and customer data technologies, including Power BI, Alteryx, ArcGIS, IBM WatsonX, RecordPoint, the…
Added 5 hours ago
SS
Product Owner
Soho Square Solutions
Montreal, QC
- Contract
We are seeking an experienced Product Owner - Content Solutions to lead the strategy, roadmap, governance, and lifecycle management of enterprise content management and collaboration…
Added 6 hours ago
C
Senior Customer Engineer, Digital Native - Vancouver BC
Cloudflare
BC · British Columbia, Canada
- Full-time
The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap…
Added 6 hours ago
M
Sr. Manager, Workforce Readiness
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Mississauga, ON
- Full-time
This role leads change strategy and execution across McKesson's Employee AI Enablement portfolio, which spans three tracks:
Added 6 hours ago
RR
Mid-Market Account Executive
Rose Rocket
Remote, Canada
- Full-time
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…competitive dynamics and regulatory developments, to inform product strategy, competitive positioning, and go-to-market…
Added 7 hours ago
CI
Account Director
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Toronto, ON
- Full-time
The Account Director will establish the strategy for each account and own developing and expanding executive and key stakeholder relationships. The Customer Enablement team will execute the…
Added 8 hours ago
Associate Director, Portfolio Governance and Value Realization
Canadian Blood Services
Ottawa, ON · Toronto, ON
Reporting to the Director, Enterprise Program Enablement & Project Management Office, you will lead ePMO-led value realization activities across enterprise programs and provide guidance to…
Added 16 hours ago
J
Presales Security Expert GSI
Jobgether
Canada
- Full-time
…requirements into effective cybersecurity strategies. You will support the full sales lifecycle, from technical discovery and solution design to proof-of-concept demonstrations and deal…
Added 20 hours ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
…leadership across the U.S. and Canada. This role translates business strategy and operational priorities into reliable, digitally enabled solutions that improve plant performance,…
Added 22 hours ago
A
Senior Director, Product & Platform Trust
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Drive adoption and enablement so that security capabilities are usable and effective, and product teams have the knowledge, guidance, and support needed to incorporate security into…
Added 22 hours ago
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Portfolio Manager, Civil Training Programs-EN
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- Full-time
…Aviation Training portfolio. The position oversees program strategy, roadmap execution, and delivery of high-quality courseware that meets applicable regulatory standards and evolving…
Added 23 hours ago
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Consultant - Strategy & Operations (Future Opportunity) - Digital Customer
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Toronto, ON
- Full-time
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Added 23 hours ago
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Community Planner
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Added 23 hours ago
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Strategic Lead – Transportation Planning & Strategy
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Windsor, ON · North York, ON
- Full-time
…leader to guide the expansion of our Transportation Planning & Strategy team. Designed for a planner or engineer with over 12 years of experience, this role carries a dual role: shape the…
Added 1 day ago
D
Senior Manager, Technology Procurement
Deloitte
Toronto, ON
- Full-time
Support continuous improvement & enablement of the Global Procurement function - Recommend improvements to processes and tools that can improve project execution and sourcing accuracy
Added 1 day ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
The Account Director will establish the strategy for each account and own developing and expanding executive and key stakeholder relationships. The Customer Enablement team will execute the…

OLG

Senior Manager, Data & AI Technology

Sault Ste. Marie, ON, Canada
Toronto, ON, Canada
Foster Drive Office, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Range:

95,200.00 - 142,800.00 CAD

Job Description:

Sr. Manager, AI & Data Technology

We are ready to take this game to the next level and need someone passionate to be responsible for leading the team supporting the organization's enterprise analytics applications and Customer Data Platform, ensuring these technologies remain reliable, secure, supported, and aligned with business needs. The role oversees service delivery, platform operations, vendor and licensing relationships, user adoption, roadmap planning, and continuous improvement while developing team capabilities and maximizing the value of the organization's data and analytics technology investments.

YOUR ROLE IN THE GAME

Reporting to the Director, Data & AI Platforms and Technology, you will be empowered to:

PRIMARY ACCOUNTABILITIES

Oversee the operation, support, enhancement, and adoption of the Customer Data Platform, ensuring trusted customer data is available to support analytics, marketing, customer insights, and business decision-making.
Lead the strategy, operations, support, and lifecycle management of enterprise analytics and customer data technologies, including Power BI, Alteryx, ArcGIS, IBM WatsonX, RecordPoint, the Customer Data Platform (Treasure AI), and associated services. Ensure platforms are secure, reliable, available, and meet business and service standards, with trusted customer data supporting analytics, marketing, customer insights, and decision-making.
Develop and deliver technology roadmaps, enhancements, and continuous improvements that modernize capabilities, strengthen service quality, increase adoption, and maximize business value. Manage vendor relationships, licensing, support contracts, renewals, escalations, and technology investments to keep services supported, cost-effective, and aligned with evolving organizational needs.
Lead, coach, mentor, and develop a team of Data Technology Specialists, setting clear priorities and performance expectations while supporting technical growth and fostering an inclusive, collaborative, service-oriented team culture.

SECONDARY ACCOUNTABILITIES

Ensure supported technologies meet organizational security, privacy, information governance, records management, and regulatory requirements through effective controls, processes, and oversight.
Collaborate with business partners, technology teams, vendors, and leaders to understand priorities and align technology capabilities with business objectives. Establish, monitor, and share service performance indicators, adoption measures, and platform usage reports to inform decisions and continuous service improvement.
Support budgeting, forecasting, software license optimization, workforce planning, and resource allocation to make effective use of technology investments and operational resources.

PEOPLE LEADERSHIP ACCOUNTABILITIES

Inspire and empower team members to achieve organizational goals, model OLG’s values and leadership competencies, and create opportunities for others to lead. Foster an inclusive culture that welcomes diverse perspectives, open communication, collaboration, and idea sharing.
Coach and mentor team members, set clear goals and expectations, and support performance, career development, and a positive employee experience. Create individual development plans, connect people with learning opportunities and practical resources, and provide guidance on organizational processes and navigating uncertainty.
Provide operational direction, allocate work to align with team objectives and individual capabilities, and monitor quality and results. Partner with People and Culture on recruitment, interviews, assessments, recognition, promotion, and performance management, ensuring resourcing decisions support departmental priorities, manage costs, and deliver value for the Province of Ontario.

WHAT YOU BRING TO THE GAME

Education & Experience:

A university degree in Computer Science, Information Technology, Software Engineering, Data Engineering, Information Systems, or a related discipline, with 7+ years of progressive experience supporting, administering, managing, or leading enterprise data, analytics, customer data, information management, or technology platforms. Relevant certifications, such as ITIL, Microsoft Azure, or analytics, service management, or leadership certifications, are an asset.
Advanced knowledge of enterprise analytics, business intelligence, customer data, information management, and AI-enabled platforms, with experience managing technologies across reporting, geospatial, advanced analytics, AI, and customer data. Knowledge of Power BI, Alteryx, ArcGIS, IBM WatsonX, RecordPoint, and Customer Data Platforms (CDPs), including customer intelligence, segmentation, and identity resolution, supported by an understanding of APIs, cloud services, SaaS, authentication, integration, and interoperability. Experience managing CDPs, customer data ecosystems, marketing technology, or other customer-centric solutions is a strong asset.
Advanced knowledge of enterprise application support, service delivery, platform administration, user enablement, and IT service management, including incident, problem, change, release, availability, and service level management. Experience leading support for business-critical platforms and establishing operational standards, governance, and performance measurement, with knowledge of data quality, metadata, information lifecycles, records management, security, identity and access management, privacy, compliance, and risk. Experience implementing or overseeing related governance and audit controls.
Knowledge of product management and experience developing business-aligned technology roadmaps, prioritizing enhancements, enabling features, managing upgrades and change, and planning technology lifecycles. Experience collaborating with business partners, data and analytics teams, infrastructure and security teams, architects, and vendors, using service reporting, adoption, utilization, customer satisfaction, and operational KPIs to strengthen engagement, demonstrate value, and drive continuous improvement.
Knowledge of organizational leadership and experience leading, coaching, mentoring, and developing technical teams, including performance management, succession and workforce planning, capability development, employee engagement, and resource allocation. Knowledge and experience managing vendors, supplier performance, software licensing, procurement, support agreements, contracts and renewals, budgets, operational expenditures, technology investments, and costs.

Relevant Skills:

Ability to design, build, secure, operate, and monitor scalable, reliable data pipelines, data stores, and real-time processing systems; develop data models and diagrams; and deploy, configure, integrate, and optimize infrastructure and interfaces across physical, virtual, and cloud environments.
Ability to manage technology services and the technical, administrative, and operational support of live applications to meet organizational needs. Guide products and services through their full lifecycle, from inception to retirement, and manage production releases in alignment with business objectives and compliance standards.
Ability to build effective relationships with colleagues, customers, suppliers, and partners, bring together diverse perspectives and objectives, and foster collaboration throughout delivery to meet user and customer needs. Align supplier performance with sourcing strategies while balancing cost, efficiency, and service quality.
Ability to investigate complex issues, identify root causes and impacts, evaluate options, and make informed decisions in collaboration with relevant experts. Apply technical and professional principles across varied and unpredictable situations and influence key decisions within your area of responsibility.
Ability to work independently under broad direction, define and delegate tasks, and allocate and manage resources to deliver team and project objectives within agreed operational and budget requirements. Support team members’ professional development in line with their career goals and organizational needs.

Licenses, Registrations, Certificates:

AGCO Category 1 Gaming Assistant Registration (Initiated at offer stage - employment is conditional upon obtaining and maintaining this license)

BENEFITS OF JOINING THE WINNING TEAM

Group Benefits Plan: Comprehensive, employer-paid group benefits coverage.
Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements.
Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
Growth Focus: Become your best self with comprehensive support for your professional development.
Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

We look forward to hearing from you, interested applicants please apply online by November 10, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply - even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

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More about this job

Responsibilities

Lead the strategy, operations, support, lifecycle management, and adoption of enterprise analytics and customer data platforms, ensuring they are secure, reliable, and aligned with business needs. Manage and develop the Data Technology Specialists team, vendor relationships, technology roadmaps, service performance, and continuous improvement.

Requirements

A university degree in computer science, information technology, software engineering, data engineering, information systems, or a related discipline, plus at least seven years of progressive experience supporting or leading enterprise data, analytics, customer data, information management, or technology platforms. Candidates should bring advanced knowledge of analytics and customer data technologies, IT service delivery, governance and compliance, product roadmaps, vendor and budget management, and technical team leadership.

Skills

Enterprise Analytics Platform Management
Business Intelligence
Data Governance
IT Service Management
Vendor and Licensing Management
Technology Roadmap Planning
Platform Operations and Support
Security and Privacy Compliance
Team Leadership and Coaching
Budgeting and Resource Allocation
Product Lifecycle Management
Stakeholder Collaboration
Incident and Change Management
Data Quality and Information Management

Benefits

Employer-Paid Group Benefits
Performance-Based Incentive Plan
Defined Benefit Pension Plan
Paid Time Off
Professional Development Support

Visa sponsorship

Not detected in the job text

Keywords

Power BI
Alteryx
ArcGIS
IBM WatsonX
RecordPoint
Treasure AI
Customer Data Platform
Customer Data Platforms
Business Intelligence
Enterprise Analytics
ITIL
Microsoft Azure
Data Governance
Information Management
Data Quality
Metadata
Records Management
Identity and Access Management
Privacy Compliance
Cloud Services
SaaS
APIs
Data Integration
Incident Management
Problem Management
Change Management
Release Management
Service Level Management
Vendor Management
Technology Roadmaps

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