Jobs in Canada

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Added 3 mins ago
SH
Fixed-Term Pharmacy Assistant (Markham, ON) - Onsite
Sentrex Health Solutions
Markham, ON
- Full-time
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered…
Added 3 mins ago
PG
Sr Manager, Treasury & Capital Markets
Peoples Group
Toronto, ON · Vancouver, BC
- Full-time
The Senior Manager, Treasury & Capital Markets is responsible for leading the Bank's Asset Liability Management (ALM) activities and supporting the effective management of balance sheet…
Added 3 mins ago
CC
Insurance Representative, Level 2 - Non Union
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- Full-time
…Coastal Community Credit Union. You will report to the Agency…
Added 3 mins ago
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Direct Support Professional
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- Part-time
…they support people to learn skills for their own growth and…
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Personal Trainer
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- $25 to $40 CAD / hour
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Director, Mechanical & Electrical, Atlantic
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- Full-time
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Added 3 mins ago
ST
Association Manager
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Burnaby, BC · Canada - Malachite, BC, Burnaby, Production Way, Onsite
- Full-time
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Added 3 mins ago
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Senior Manager, Corporate Accounting
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Montreal, QC
- Full-time
The Corporate Manager, Controllership & Corporate Reporting is responsible for overseeing corporate accounting operations, financial reporting, internal controls, statutory compliance, and…
Added 3 mins ago
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Oracle NetSuite Customer Success Manager
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Vancouver, BC
- Full-time
…come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team…
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Senior Product Marketing Manager
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- Other
We are seeking a Senior Product Marketing Manager to support the OpenText Digital Fax portfolio and its go-to-market motion. This role will own and activate the market story for modern,…
Added 3 mins ago
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Manager, IT/Cyber Risk Management
Royal Bank of Canada
Toronto, ON
- Full-time
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Added 3 mins ago
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Senior Manager, Liquidity Risk Measurement
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Toronto, ON
- Full-time
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Recreation Therapist
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Toronto, ON
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…recreation programs that promote group interaction and assist in the development of leisure-related skills to meet the needs of the mental health…
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Toronto, ON
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Manager, Chief Control Office - SOX
RBC
Toronto, ON
- Full-time
…financial statements. Reporting to the Senior Director, the Manager will provide SOX 404 and 302 compliance expertise, manage SOX trackers and stakeholder relationships, and support monthly…
Added 3 mins ago
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Senior Business Deposit Specialist
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- Full-time
Five or more years of experience in deposits and investments, ideally as a Commercial Relationship Manager, Treasury Solutions Specialist, or alternative lines of business with a focus on…
Added 3 mins ago
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Development Manager
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Toronto, ON
- Full-time
…of partners to find the best deals for our customers. As a Development Manager in Flights, you’ll lead one of the teams that make that happen, and the role is yours end to end: you’ll grow…
Added 18 mins ago
Corporate Account Manager
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…open in Mississauga, ON. We are seeking a Corporate Account Manager to support our National Accounts organization, with a strong focus on new business development and profitable growth. In…
Added 18 mins ago
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Project Manager, Mechanical Engineering
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…lower our carbon footprint, support community and economic development, and maintain exceptional customer…
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OLG

Senior Manager, Lottery Research & Insights

Sault Ste. Marie, ON, Canada
Toronto, ON, Canada
York Mills Office, Canada

Full-time

Apply on olg.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Range:

95,200.00 - 142,800.00 CAD

Job Description:

Senior Manager Lottery Research & Insights

We are ready to take this game to the next level and need someone passionate about understanding customers, uncovering actionable insights, and shaping business strategy through research as Senior Manager Lottery Research & Insights. In this role, you will serve as OLG's customer and research expert, leveraging advanced research methodologies and behavioural insights to inform strategic decision-making across all lines of business. You will lead the development and delivery of customer insights that deepen understanding of customer needs, behaviours, experiences, and preferences, while identifying emerging trends and opportunities that drive business performance and enhance the customer experience. As a people leader, you will develop and mentor a team of Customer Insights Managers, champion research excellence and governance, and oversee the vision, planning, budgeting, and continuous evolution of OLG's research and insights capabilities to foster a customer-centric culture across the organization.

YOUR ROLE IN THE GAME

Reporting to the Director Enterprise Customer Strategy & Experience, you will be empowered to:

Partner with Customer Experience Strategy, Voice of Customer, Enterprise Data & AI, and business teams to build and publish a shared, evidence-based understanding of OLG customers, including their needs, behaviours, preferences and experiences
Lead the consolidated customer research and insights portfolio, plan and budget by translating business priorities into a focused research agenda, prioritizing investments and setting the strategic direction of the function
Lead quantitative and qualitative customer research from business question through research design, analysis and recommendation, ensuring findings are rigorous, actionable and connected to business decisions
Apply deep expertise across questionnaire design, sampling, weighting, segmentation, tracking and other research methodologies, and translate complex findings into clear implications and recommendations
Serve as a trusted insights partner to senior leaders, connecting evidence across research, customer feedback, behavioural, transactional and market data to answer complex business questions and inform strategy, product, marketing and customer experience decisions
Provide counsel, point of view and analysis of third-party research to various internal stakeholders
Advance OLG’s research and analytics practices by introducing fit-for-purpose methodologies, technologies and tools that improve the quality, speed, reliability and business value of customer insights
Plan the annual market research budget and monitor the spending on research projects to ensure efficiency and eliminate duplication of efforts by bringing synergy between research projects
Establish strong relationships with internal partners and external suppliers, and represent OLG’s customer research and insights perspective within ILC by influencing national research priorities, leading cross-jurisdictional projects and collaborating with working groups
Lead, coach and develop Customer Insights Managers, strengthening their capabilities in research, analytics, storytelling and strategic business partnership
Lead the bid management process, by drafting RFPs, analyzing and scoring proposals, to select and on-board research suppliers/vendors and liaise with procurement and legal departments to negotiate contracts for vendors/supplies
Lead and evolve key customer insight capabilities, including customer panels, innovation research and the Customer Insights Hub, with strong governance, data quality and clear business use cases

WHAT YOU BRING TO THE GAME

Education & Experience:

Bachelor’s Degree in commerce, economics, psychology, statistics or equivalent. A Master’s in one of these disciplines is an asset.
Minimum 7 years of experience in customer insights, market research, customer intelligence or a related field, with strong quantitative research and analytical expertise
Strong hands-on expertise designing and leading quantitative and qualitative research, including questionnaire design, sampling, weighting, segmentation and tracking studies
Ability to independently interpret data tables, develop tabulation plans, conduct cross-tab and statistical analysis, investigate discrepancies and develop actionable recommendations
Experience connecting survey and research findings with behavioural, transactional, customer and market data to create a holistic view of the customer and support product, channel, marketing, segmentation and customer experience strategies
Experience developing customer tracking studies, customer KPIs, measurement frameworks, performance targets and executive reporting; proficiency with research and analytical tools such as Q, SPSS, Qualtrics XM, UserTesting, Power BI or Alteryx
Expertise working with and analyzing data from syndicated or market reports (E.g., Nielsen, Numerator, etc.)
Minimum 5 years of people leadership experience, with a track record of coaching and developing high-performing teams
Strong knowledge of the lottery, gaming or gambling industry and its customers is considered an asset

Relevant Skills:

Research expertise and methodological rigour
Business judgment and strategic insight
Analytical curiosity and ability to synthesize multiple sources of evidence
Executive communication, presentation and customer storytelling capabilities
Influence, collaboration and senior stakeholder relationship management

BENEFITS OF JOINING THE WINNING TEAM

Group Benefits Plan: Comprehensive, employer-paid group benefits coverage.
Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements.
Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
Growth Focus: Become your best self with comprehensive support for your professional development.
Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

We look forward to hearing from you, interested applicants please apply online by November 26, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply - even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

Apply on olg.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Senior Manager will lead the development and delivery of customer insights to inform strategic decision-making and business performance. They will also manage a team of Customer Insights Managers while overseeing research governance, budgeting, and the evolution of research capabilities.

Requirements

Candidates must have a Bachelor's degree in a relevant field and at least 7 years of experience in customer insights or market research. Additionally, the role requires 5 years of people leadership experience and strong expertise in both quantitative and qualitative research methodologies.

Skills

Market research
Customer insights
Quantitative research
Qualitative research
Data analysis
Strategic planning
People leadership
Questionnaire design
Segmentation
Statistical analysis
Stakeholder management
Budget management
RFP management
Storytelling
Performance measurement

Benefits

Group benefits plan
Variable pay program
Public service pension plan
Paid time-off
Professional development support

Visa sponsorship

Not detected in the job text

Keywords

Lottery
Gaming
Customer experience
Research methodology
Behavioral insights
Q
SPSS
Qualtrics XM
UserTesting
Power BI
Alteryx
Nielsen
Numerator
RFP
Procurement
Governance
Data quality
Customer panels
Innovation research
Market reports
Tracking studies
Measurement frameworks
Executive reporting
Cross-tab analysis
Sampling
Weighting
Segmentation
Strategic partnership
Evidence-based
Business strategy

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Jobs in Canada