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- Part-time
Flexible schedules, associate discount 50%, additional monthly discount coupon, mental health resources, employee stock purchase program (ESPP)
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SD
Store Administrator, Hourly Part Time Flexible Shifts Greenlight Requisition
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- Full-time
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Olive Garden Canada

Olive Garden, Waterloo - General Manager

Waterloo, ON, Canada

Pay range: $70,000-90,000 + Annual Salary + Perks · Full-time

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Job details

Pay: Pay range: $70,000-90,000 + Annual Salary + Perks
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

At Olive Garden, we believe life is best shared around the table. From every heartfelt server greeting to every basket of our fresh-baked breadsticks, we’re here to bring people together over a meal worth sharing.

With our endless first courses, homemade soups and sauces and signature classic favourites, Italian generosity is always on the table. Step inside and feel transported to the heart of a lively kitchen - our warm, welcoming atmosphere will make you feel right at home.

Because when you’re here, you’re family.

Overview

Our General Managers are accountable for taking initiative, being people-focused, and results-oriented. They are responsible for leading their teams in a busy, fast-paced environment with a passion for service, a strong desire to win, and an ability to build relationships. At Olive Garden, “We’re All Family Here!” and we take pride in our commitment to give our managers an increased degree of flexibility to help balance their busy lives while supporting their professional goals. Come Join Our Family today!

One key to our success is the high standards we set for ourselves and each other. That includes placing the health and safety of our team members and guests as a top priority. We are committed to the highest safety and sanitation practices, including ensuring team member wellness and maintaining clean restaurants.

Our Winning Family Starts With You! Check out these great benefits!

What You Will Do In This Role

Monitor the improvement of all Key Performance Indicators regarding Guest satisfaction
Identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive SMART action plans
Follow-up and successfully resolve all Guest complaints
Coach restaurant leadership team to ensure consistent delivery on our promise to create connections with Guests
Communicate with Guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience
Develop Managers and hourly Associates by ensuring regular one-on-one meetings, training and development, regular coaching, and performance improvement measures
Be accountable for sales budgets and responsible for the successful execution of these budgets
Maintain and enhance brand standards by ensuring systems and processes are in place
Comply with provincial legislation regarding employment standards, human rights, Health & Safety and WHMIS

What We Are Looking For

Ability to lead an environment that encourages and fosters teamwork, creativity, honesty, mutual respect and lots of fun
Previous experience leading a hospitality team with a proven record of achieving operational excellence and growing revenues
Extensive knowledge of restaurant operations, including food and beverage
Proficient People Manager with coaching experience and the ability to listen and respond effectively to Associate and Guest concerns
Ability to understand complex business metrics and Key Performance Indicators and recognize how they can be improved
Ability to write reports summarizing restaurant and staff accomplishments and status updates
Ability to effectively present information and respond to questions from groups of Managers, Associates, Guests, etc.
Mediation and facilitation skills in order to ensure Guest and Associate related concerns are dealt with immediately and effectively

What’s In It For You

20% employee discount dining card valid at participating Recipe brands
Pay range: $70,000-90,000 + Annual Salary + Perks
Flexible scheduling
An energetic and dynamic team
Competitive wages
Fun working environment
Growth and development opportunities within the restaurant
Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

And much more! Because at Olive Garden, We’re All Family Here!

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact recruit@recipeunlimited.com

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More about this job

Responsibilities

Lead the restaurant team and oversee operations, sales budgets, brand standards, and compliance with employment, health, safety, and sanitation requirements. Improve guest satisfaction by monitoring performance indicators, resolving complaints, and coaching and developing managers and associates.

Requirements

The role calls for prior experience leading a hospitality team, a record of operational excellence and revenue growth, and extensive knowledge of restaurant and food and beverage operations. Candidates should demonstrate people-management, coaching, communication, mediation, and facilitation skills, and be able to interpret business metrics, prepare reports, and present information effectively.

Skills

Team Leadership
Restaurant Operations
Guest Satisfaction
People Management
Coaching And Development
Performance Management
Sales Budgeting
Revenue Growth
Key Performance Indicators
Root Cause Analysis
Action Planning
Guest Complaint Resolution
Communication
Mediation And Facilitation
Food And Beverage Operations
Health And Safety Compliance

Benefits

Employee Discount Dining Card
Flexible Scheduling
Competitive Wages
Growth And Development Opportunities
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Restaurant Management
Hospitality
Food And Beverage
Guest Satisfaction
Guest Experience
Key Performance Indicators
Sales Budgets
Revenue Growth
Operational Excellence
Team Leadership
People Management
Coaching
Training And Development
Performance Improvement
Brand Standards
Guest Complaint Resolution
Root Cause Analysis
SMART Action Plans
Employment Standards
Human Rights
Health And Safety
WHMIS
Sanitation
Mediation
Facilitation
Restaurant Operations

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