Server - The Rabbit Hole

Company Description

Located in the heart of Toronto’s Financial District, The Rabbit Hole is a fun, energetic destination where every visit is full of surprises. Joining us means diving into a world of clever, approachable sharing plates, inventive cocktails, and warm, engaging service. You’ll delight guests with memorable experiences, bring personality and passion to every interaction, and help create an atmosphere that’s as playful as it is inviting. This is the perfect setting for hospitality professionals who thrive on creativity, energy, and the unexpected twists that make dining unforgettable.

What's in it for you?

• Gratuities
• Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
• Discounted gym membership 
• Access to our Employee Assistance Program for confidential support
• 50% dining discount at all O&B restaurants for you and up to three guests
• Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

Job Description

Under the direction of the Front of House Management Team, Servers are experts on every food and beverage item on our menu. Following O&B’s steps of service, they answer questions, make thoughtful recommendations and create a memorable guest experience. Servers keep their sections clean and organized and monitor food quality so that every plate meets O&B presentation standards. Through knowledge, accuracy and efficiency, our Servers make sure every guest leaves completely satisfied.

The day to day:

• Create a positive guest experience through genuine interaction and adherence to the steps of service
• Maintain thorough knowledge of all food and beverage items to make confident recommendations
• Answer guest questions about the menu, wine and beverage offerings, and other restaurant services
• Use seat-specific ordering so dishes are delivered to the right guest without asking who ordered what
• Enter orders accurately into the POS system
• Monitor food quality and presentation before items reach the table
• Check in with guests to ensure they are satisfied with their food and service
• Respond promptly and courteously to any guest request or concern
• Keep your section and all service areas clean, organized and free of clutter
• Understand the causes of food contamination and how to prevent them, and follow all food safety standards and systems
• Communicate special requests and guest allergies clearly to the kitchen and support team
• Complete opening, closing and side duties efficiently and safely
• Other duties as assigned or required

Qualifications

• Minimum of 2 years of serving experience in a similar full-service environment
• Valid Smart Serve Certification (required)
• Food Handler Certification is an asset
• Strong food, beverage and wine knowledge, with a passion for learning new menus
• Proven ability to drive sales through suggestive selling and genuine recommendations
• Exceptional attention to detail and a commitment to accuracy and consistency
• Strong organizational skills, with the ability to multitask and prioritize effectively
• Remains calm, professional and efficient in a fast-paced environment, keeping a sense of urgency throughout every shift
• Excellent verbal and written communication skills
• Flexible availability, including evenings, weekends and holidays
• Legally eligible to work in Canada

Additional Information

This is a current vacancy.

Wage: $17.95 + shared gratuities

AI Disclosure
To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation
Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.