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Added 1 min ago
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Sr. Customer Success Manager
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OLIVER | The Brandtech Group

Community Manager

Toronto, ON, Canada

Pay: Salary Range: $55,250 CAD - $61,750 CAD
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Community Manager

Location: Toronto, Ontario

About the role:

As Community Manager, you'll be responsible for the day-to-day management of brand social channels - from content creation and publishing to community engagement and performance reporting. Working closely with account management and creative teams, you'll contribute ideas and bring a sharp understanding of what works on social. This is a role for someone naturally curious about culture, comfortable working at pace, and able to adapt their voice across multiple brand identities.

What you will be doing:

Create, publish, and manage content across brand social channels including TikTok, Instagram, Facebook, Snapchat, Pinterest, and Reddit
Generate content ideas daily and execute them with speed and quality
Engage with communities in the comments - responding to fans, initiating conversations, and identifying content opportunities in real time
Monitor platforms for trending moments and cultural hooks, proposing relevant, brand-appropriate responses
Contribute to influencer briefs alongside the wider team
Track, analyse, and report on content performance against KPIs using platform analytics and social tools
Partner with account management and creative teams to develop larger campaign ideas
Stay current with platform changes, algorithm updates, and emerging social formats - and bring fresh thinking to how the team works

What you need to be great in this role:

A strong grasp of major social platforms and what makes content perform - across TikTok, Instagram, Facebook, Snapchat, Pinterest, and Reddit
Versatile writing ability - you can adapt tone and voice to suit different brands and audiences
Experience creating and posting content for brand social channels
Familiarity with social analytics and reporting tools such as Khoros, Sprout, Sprinklr, or Hootsuite
Comfort working in fast-moving environments where daily output is expected
An eye for culture - you notice what's trending, what's resonating, and what's worth engaging with
Basic proficiency with Microsoft Office (Excel, Word, PowerPoint); Adobe Photoshop is a plus
Agency or in-house brand experience is helpful - but strong ideas and platform instinct matter just as much

Gen AI & Agentic Thinking

Basic proficiency with Gen AI tools relevant to social content creation and copywriting
Curiosity about how AI can support content ideation, caption writing, and social reporting
Willingness to develop prompting skills and explore AI-assisted workflows
Agentic mindset: ability to break tasks into clear steps, prioritise, and find efficient solutions

Req ID: 18723

At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Salary Range: $55,250 CAD - $61,750 CAD

Our values shape everything we do:

Be Ambitious to succeed 

Be Imaginative to push the boundaries of what’s possible 

Be Inspirational to do groundbreaking work 

Be always learning and listening to understand 

Be Results-focused  to exceed expectations 

Be actively pro-inclusive and anti-racist across our community, clients and creations 

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. 

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Apply About employer

More about this job

Responsibilities

Create, publish, and manage content across brand social channels, engage with communities, identify timely cultural opportunities, and contribute to influencer briefs and campaign ideas. Track performance against KPIs, report insights, and stay current with platform changes and emerging formats.

Requirements

Candidates should have experience creating and posting content for brand social channels, strong knowledge of major social platforms, adaptable writing skills, and familiarity with social analytics tools. The role also calls for comfort with fast-paced daily output, cultural awareness, basic proficiency with generative AI tools, and an organized, solution-oriented approach; Microsoft Office proficiency is required, while Photoshop is a plus.

Skills

Social Media Content Creation
Social Media Publishing
Community Engagement
Social Media Analytics
Performance Reporting
Copywriting
Brand Voice Adaptation
Trend Monitoring
Influencer Briefing
Campaign Ideation
Platform Knowledge
Microsoft Office
Generative AI Tools
Prompting
Task Prioritization
Adobe Photoshop

Visa sponsorship

Not detected in the job text

Keywords

TikTok
Instagram
Facebook
Snapchat
Pinterest
Reddit
Khoros
Sprout Social
Sprinklr
Hootsuite
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Adobe Photoshop
Generative AI
Social Media
Community Management
Content Creation
Copywriting
Social Analytics
KPI Reporting
Influencer Briefs
Campaign Development
Cultural Trends
Platform Algorithms
Brand Marketing
Agentic Thinking
Prompting
In-House Agencies

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