Order Desk Representative
- Boucherville, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2 to 5 years of experience managing customer accounts in a fast-paced environment.
- Posting language
- English
- Posted
Original job description
Join Olymel - Innovation, Quality, and Sustainable Growth!
At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an Order Desk Representative to join our dynamic team. If you are motivated by the challenge of developing effective strategies, improving internal processes, and fostering a high-performance and collaborative work environment, this opportunity is for you!
Why choose Olymel?
Career Growth: Develop your skills and progress in an environment that values personal and professional development.
Corporate Culture: Be part of a close-knit, collaborative team where every contribution is valued.
Innovation: Participate in innovative projects that have a real impact on the organization.
The Role, Your Impact
Reporting to the Manager, Order Management and Customer Service, the incumbent's primary responsibilities will include:
If you are not ready to apply or simply if you wish to know about our new posts, join our talent network.
We do not use artificial intelligence (AI) in our selection processes.
#INDwhitecollar
At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an Order Desk Representative to join our dynamic team. If you are motivated by the challenge of developing effective strategies, improving internal processes, and fostering a high-performance and collaborative work environment, this opportunity is for you!
Why choose Olymel?
Career Growth: Develop your skills and progress in an environment that values personal and professional development.
Corporate Culture: Be part of a close-knit, collaborative team where every contribution is valued.
Innovation: Participate in innovative projects that have a real impact on the organization.
The Role, Your Impact
Reporting to the Manager, Order Management and Customer Service, the incumbent's primary responsibilities will include:
- Accurately entering and monitoring customer orders, managing order-related communications, and ensuring timely execution.
- Using data to analyze and resolve issues, assess inventory levels, proactively advise customers of potential order conflicts, and recommend solutions.
- Managing customer relationships by maintaining accurate customer data and ensuring records are kept up to date.
- Delivering an exceptional customer service experience by collaborating with internal departments to ensure smooth account management and operations.
- College diploma in Business Administration or a related field.
- 2 to 5 years of experience managing customer accounts in a fast-paced environment.
- Strong customer relationship management and coordination skills.
- Excellent analytical and problem-solving abilities.
- Highly autonomous, organized, and able to perform effectively under pressure.
- Excellent command of both French and English, spoken and written (required).
- Strong computer skills, including Excel, Word, AS/400, and SAP.
- A competitive annual salary, to be discussed based on your experience
- A truly family-like work environment
- Personalized support for your training and skills development
- An attractive certification program
- A service recognition program
- A comprehensive compensation package and a range of competitive benefits
- Attractive corporate discounts
- A company committed to sustainable development, that creates and markets quality products, promotes animal welfare, responsible sourcing, reduces its environmental impact, and gives back to the communities where it operates through various programs, including “Ensemble on redonne”.
If you are not ready to apply or simply if you wish to know about our new posts, join our talent network.
We do not use artificial intelligence (AI) in our selection processes.
#INDwhitecollar
More about this job
Responsibilities
Enter and monitor customer orders, manage order-related communications, analyze inventory and order issues, and proactively advise customers about conflicts and possible solutions. Maintain accurate customer records and coordinate with internal departments to support effective account management and timely order execution.
Requirements
A college diploma in Business Administration or a related field and 2 to 5 years of experience managing customer accounts in a fast-paced environment are required. Candidates should have strong customer relationship, coordination, analytical, and problem-solving skills; be organized and autonomous; be fluent in spoken and written French and English; and be proficient with Excel, Word, AS/400, and SAP.
Skills
- Order Management
- Customer Account Management
- Customer Service
- Order Entry and Monitoring
- Inventory Analysis
- Data Analysis
- Problem-Solving
- Customer Communication
- Account Coordination
- Process Improvement
- Excel
- Word
- AS/400
- SAP
- French and English Communication
Benefits
- Training and Skills Development Support
- Certification Program
- Service Recognition Program
- Competitive Benefits
- Corporate Discounts
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Administrative
- Food & Beverage
- Environmental & Sustainability
Keywords
- Order Management
- Customer Service
- Customer Account Management
- Order Entry
- Order Monitoring
- Inventory Levels
- Data Analysis
- Problem-Solving
- Customer Communications
- Account Coordination
- Process Improvement
- Excel
- Word
- AS/400
- SAP
- French
- English
- Food Production
- Sustainable Development
- Animal Welfare
- Responsible Sourcing