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Added 10 mins ago
AA
Gestionnaire opérationnel BFE A220 BFE operational manager
Airbus Aircraft
Montreal, QC
- Full-time
Added 12 mins ago
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Project Manager II
TD
Mississauga, ON
- Full-time
Generally reports to a higher level Project Manager or Program Manager
Added 12 mins ago
Respiratory Therapist
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Team Manager, the incumbent provides therapeutic, diagnostic, technical and educational respiratory therapy services consistent with discipline and…
Added 12 mins ago
Crisis Clinician (N3) - Crisis Services
Winnipeg Regional Health Authority
Winnipeg, MB
The Shared Health Mental Health and Addictions program provides a range of mental health and addiction services across the healthcare continuum that support and promote recovery. Through…
Added 12 mins ago
Crisis Clinician (N3) - Crisis Services
Winnipeg Regional Health Authority
Winnipeg, MB
The Shared Health Mental Health and Addictions program provides a range of mental health and addiction services across the healthcare continuum that support and promote recovery. Through…
Added 12 mins ago
Arbitrations & Disputes Representative
Government of Alberta
AB
Lead the delivery of labour and employment relations arbitrations and disputes program and services through a shared service delivery model.
Added 26 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 26 mins ago
QW
Director, Transitions & Operations
Q Wealth Partners
Toronto, ON
- Full-time
…planning their move before they join, building the training program that gets their teams up and running, and improving the operational experience across the firm. It’s a role with real…
Added 26 mins ago
TL
Home Ally - Home Fire Preservation Program
The Link: Youth and Family Supports
Winnipeg, MB
- Full-time
The Home Ally is a front-line family-centred role within Home Fire, a Family Preservation program designed through a First Nations lens to strengthen families and support children to remain…
Added 26 mins ago
SM
RQ11747 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Project Manager/Leader with extensive experience in managing complex audio-visual, videoconferencing, telecommunications, and Information and Information Technology…
Added 26 mins ago
TL
Child & Youth Engagement Ally - Home Fire Preservation Program
The Link: Youth and Family Supports
Winnipeg, MB
- Full-time
Working as part of the Home Fire team and reporting to the Family Preservation Manager, the Child & Youth Engagement Ally supports the day-to-day functioning of the program by implementing…
Added 26 mins ago
SM
RQ11651 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11651
Added 27 mins ago
RB
Senior Project Manager, Strategic Execution
Royal Bank of Canada
Toronto, ON
- Full-time
…initiatives requiring cross-business and cross-functional project delivery. We are seeking a high-performing and motivated Senior Project Manager to join our team to lead the delivery of…
Added 27 mins ago
RB
Financial Planner Investment and Retirement Planning Assistant
Royal Bank of Canada
AB · STRATHCONA COUNTY, Alberta
- Full-time
Provide superior responsive execution and delivery of client transactions/requests
Added 42 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 42 mins ago
Retail Experience Lead & Delivery Driver
Fire & Flower Inc.
Selkirk, MB
The Retail Experience Lead & Delivery Driver is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 56 mins ago
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Manager I, Quality
Worley
Markham, ON · Toronto, ON
- Full-time
As a Project Quality Manager, you will be responsible to provide local subject matter expertise and hands on support to deliver successful project outcomes and foster a positive quality…
Added 1 hour ago
WC
Pharmacy Assistant
Walmart Canada
Port Elgin, ON
- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
OH
Coordinator: Volunteers
Ottawa Humane Society
Ottawa, ON
- $25.98 to $31.63 CAD / hour
- Full-time
The Coordinator: Volunteers is responsible for coordinating day-to-day operations of the Volunteer program at the Ottawa Humane Society (OHS).
Added 1 hour ago
Procurement Manager
I M P Group International Inc.
Amherst, NS
The Procurement Manager is responsible for planning, managing, and delivering all procurement activities for the IMP Aerostructures manufacturing operation. This role ensures the timely…
Added 1 hour ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Assist in the delivery of the City Market Strategic Plan and work with the City Market Manager to support the daily operations of the City Market, and Night Market;
Added 1 hour ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 1 hour ago
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Pharmacy Assistant
Walmart
Port Elgin, ON
- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
SJ
Radiation Safety Officer (RSO) & Radioligand Therapy (RLT) Prog Coordinator
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
Working with the Manager of Nuclear Medicine and PET, provides operational leadership for the Radioligand Therapy Program, coordinating patient care activities, resource utilization, and…
Added 1 hour ago
SJ
Physician Assistant - OBGYN
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
Reporting to the Manager of Medical & Academic Affairs in collaboration with the physician leadership in the department, the Physician Assistant (PA) works collaboratively with the…

Olympia Financial Group Inc

Bilingual (French) Client Service Representative

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Summary

A Client Service Representative’s primary responsibility is to act as first point of contact for all general inbound client inquiries through the phone. Responsibilities include taking the time to listening to clients and seek an understanding of their diverse needs while ensuring to deliver optimal solutions. CSRs liaise between clients and internal teams to ensure effective delivery of personalized support. They are committed to provide meet client expectations in every interaction.

Duties and Responsibilities

Uphold the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients, and business associates.
Answer inbound calls through the call queue software program and return all voicemails within customer service standards while maintaining a professional and friendly manner.
Perform outbound calls to clients within set timeframes to ensure all required information or documentation is received in a timely manner.
Inform clients of the necessary documents required for various transaction types and explain form components to ensure they feel at ease with the process and all documentation is completed correctly.
Explain procedures to clients while identifying when inquiry must be routed to specialty resources.
Assist client with any technical issues experienced with our website.
Recognize urgent client concerns and escalate issues to Lead, Team Lead or Manager as appropriate.
Update individual client accounts with appropriate notes following each conversation or email correspondence.
Leave a lasting, exceptional and personalized client experience.
Remain up to date on all Olympia products, services, legislative requirements.
Ensure the efficiency of business processes, policies and procedures, to deliver on client commitments with speed and quality.
Actively participate in projects and team meetings.
Recognize opportunities to further educate clients.
Flexible to perform various assigned tasks as requested by management and executives.

Competencies

Connection - We build long-term relationships by collaborating with our clients and industry participants.
Accountability - We are a trusted business partner operating with transparency and integrity.
Innovation - We leverage technology to continuously improve how we serve our customers.
Demonstrates flexibility and resilience in response to constraints, failures, and adversity and adjusts priorities to multiple demands and unanticipated events.
Proven ability to work in a fast-paced, dynamic environment, while delivering a high level of client service and consistently meeting deadlines.
Efficiency in returning calls and emails with accurate and articulate information.
Must have the ability to maintain professionalism in all situations with the desire to engage and quickly connect with clients.
Confidence and strong personal credibility when establishing personal relationships and working with sophisticated clients.
High attention to detail and the ability to uncover needs that are not articulated or clearly expressed by a client.

Formal education or experience

High school Diploma is required.
Post-Secondary education in Business Administration, Management, Economics or related field of study is an asset.
1 - 3 Years of Customer Service is an asset.
1-3 Years of Financial or Investment industry experience is an asset.
1-3 Years of Call Center or Administration experience is an asset.

Specialized skills or knowledge

Requires a beginner level understanding of the Anti‐Money Laundering (AML) policies and procedures.
Intermediate level with Outlook and Microsoft Office products and internet applications is an asset.
Strong communication skills to liaise with customers and teams.
Bilingual in French and English communication both written and spoken is required.
Successful completion of a Criminal Background check is required.

With us, It’s Personal

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More about this job

Responsibilities

The Client Service Representative acts as the primary point of contact for inbound client inquiries, providing personalized support and solutions via phone. They are responsible for managing client accounts, explaining procedures, and escalating complex issues to ensure high-quality service delivery.

Requirements

Candidates must be bilingual in French and English and possess at least a high school diploma. Previous experience in customer service, call centers, or the financial industry is considered an asset.

Skills

Customer Service
Bilingual
French
English
Call Center
Communication
Problem Solving
Technical Support
Microsoft Office
Outlook
Attention To Detail
Financial Industry Knowledge
Anti-Money Laundering
Data Entry
Relationship Management

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Inbound Calls
Outbound Calls
Bilingual
French
English
Call Center
Financial Industry
Investment Industry
Anti-Money Laundering
AML
Microsoft Office
Outlook
Customer Support
Documentation
Account Management
Communication Skills
Problem Resolution
Technical Support
Criminal Background Check

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