Customer service jobs in Canada

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Added 27 days ago
FB
Customer Service Representative
Farm Boy Inc.
Hamilton, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 27 days ago
SD
Customer Service Supervisor
Spence Diamonds
Vaughan, ON
- $47,000 to $51,000 CAD / year
- Full-time
…customers through the Spence showroom experience. Establish strong customer connections and deliver exceptional service in a face-to-face…
Added 27 days ago
DS
Client Relations/Customer Support Representative
Dadavan Systems
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
A strong customer service mindset: patient, empathetic, and committed to making customers feel heard.
Added 27 days ago
CG
AP AR Customer Service Representative
Champagne Glass and Door
Waterloo, ON
- Full-time
We’re looking for an AP/AR Customer Service Representative who is warm, organized, confident on the phone, and persistent about following up. You’ll be the first point of contact for many…
Added 27 days ago
Overnight Customer Service Representative
Circle K
Cole Harbour, NS
Night shift premium
Added 27 days ago
C
Client service representative - Val-d'Or
CIBC
Val-d'Or, QC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 27 days ago
CB
Customer Service Representative
Canadian Borealis Construction Inc.
Toronto, ON · Northstar Toronto
- $55,000 to $70,000 CAD / year
- Full-time
NorthStar Equipment Rentals is looking for a motivated and customer-focused Customer Service Representative to join our team in Toronto, Ontario.
Added 27 days ago
SC
Customer Service Representative
Speedy Cash Payday Advances
Regina, SK
- Full-time
…a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for…
Added 27 days ago
SC
Customer Service Representative
Speedy Cash Payday Advances
Prince Albert, SK
- Full-time
…a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for…
Added 27 days ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Langley (District), BC
- Full-time
Customer Service Representatives are the first point of contact for customers and strive to ensure that each customer has a positive shopping experience. Responsibilities of Customer…
Added 27 days ago
Customer Service Associate
La Maison Simons
Montreal, QC · Galeries d'Anjou
Provide high-quality customer service to our clientele.
Added 27 days ago
RI
Specialist, Customer Service Representative
RXO, Inc.
Burnaby, BC
- Full-time
At RXO, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you’ll work to ensure our internal and external customers receive…
Added 27 days ago
JZ
Bilingual Customer Service Representative / Office Admin
Job Zone d'emploi
Cornwall, ON
- Contract
Are you bilingual, organized, people-focused and looking for a role where you can use your customer service and administrative skills to make a difference in our community?
Added 27 days ago
GF
Customer Service Representative (Motivator) - Fredericton Uptown Centre
GoodLife Fitness
Fredericton, NB
- Full-time
Who is a Customer Service Representative (Motivator)?
Added 27 days ago
B
Customer Service Representative
BMO
Joliette, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 27 days ago
C
Client Service Representative (Hourly)
CIBC
Arborg, MB
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 27 days ago
Customer Service Representative
Circle K
Mount Uniacke, NS
Night shift premium
Added 27 days ago
CK
Part-Time Customer Service Representative
Circle K
Dartmouth, NS
- Part-time
Night shift premium
Added 27 days ago
CK
Customer Service Representative
Circle K
NS
- Part-time
Night shift premium
Added 27 days ago
DC
Customer Service Representative
Danawares Corp
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
· French required
Added 27 days ago
L
Customer Service Representative - Full Time
Longo's
Mississauga, ON
- Full-time
We are looking for a Customer Service Representative - Full Time who is passionate about food and enjoys working in a fast paced, team environment!
Added 27 days ago
CK
Customer Service Representative
Circle K
Borden-Carleton, PE
- Full-time
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 27 days ago
CM
Bilingual Technical Customer Service Representative
Clarion Medical Technologies
Cambridge, ON
- Full-time
Monday-Friday day shift operations with work/life balance at the forefront
Added 27 days ago
CK
Part Time Customer Service Representative
Circle K
Dalhousie, NB
- Part-time
Night shift premium
Added 27 days ago
PA
Customer Service Representative
PAL Airlines
Quebec, QC
- Full-time
The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment · Must possess exceptional customer service skills

Olympia Financial Group Inc

Client Service Representative

Calgary, AB, Canada

Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 7, 2026

Original job description

Client Services Representative

Job Summary

Olympia Benefits Inc. is looking for a friendly, dependable, and solution-focused Client Services Representative (CSR) to join our team in Calgary, AB.

As a CSR, you will be one of the primary points of contact for our clients and play an important role in creating a positive customer experience. You will support clients through phone and email, helping answer questions, resolve concerns, and guide them through their accounts and services.

We are looking for someone who takes ownership, has great attention to detail, communicates confidently and professionally, and is willing to take the extra step to find a solution. You should be comfortable asking questions, using your judgement, and working collaboratively with others while managing your own responsibilities.

This position offers training and opportunities for internal career growth. Post-secondary new graduates are welcome to apply.

Duties & Responsibilities

Upholds the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients, and business associates.
Answer all inbound client inquiries by phone and email in a timely, friendly, and professional manner.
Make outbound calls as required, including client follow-ups, returning messages, new client onboarding, and special outreach projects.
Resolve client questions and concerns related to benefits, claims, account set up and maintenance, online portal access, digital forms, self-service tools and general inquiries.
Support a variety of client groups including plan members, employers, advisors, and business partners while delivering consistent and professional client experience.
Maintain clear, accurate, and detailed notes of client interactions and account activity.
Understanding privacy legislation, internal compliance protocols, and handling tax related inquiries.
Maintain confidentiality and appropriately safeguard sensitive client and financial information.
Identify recurring client questions, concerns, or trends and communicate them to leadership.
Recommend opportunities to improve processes, procedures, and overall client experience.
Participate in ongoing training, coaching, and professional development.

Provide timely, professional and accurate services across phone and email.
Take ownership of client requests and ensure follow-up is completed.
Maintain strong attention to detail.
Meet established client service performance standards and service levels.
Maintain a high level of integrity and confidentiality when handling sensitive information.
Flexible to perform a variety of tasks as required to support the team, business, and organizational priorities.

Competencies

Connection: Builds long-term relationships by collaborating with clients and industry participants.
Accountability: Is a trusted business partner who operates with transparency and integrity.
Innovation: Leverages technology to continuously improve how we serve our customers.
Adaptability: Adapts to changes and shifting priorities and is open to new ideas and responsibilities.
Attention to Detail: Pays close attention to details to produce accurate work.
Interpersonal Skills: Establishes professional working relationships, is flexible/adaptable, works well with others and solicits feedback.
Job Knowledge: Understands facets of the job, is aware of duties and responsibilities, and keeps current with job knowledge.
Productivity: Manages workload, works efficiently, and meets goals and objectives.
Problem Solving: Understands what is causing a problem, finds solutions and knows when to escalate to leadership.
Teamwork: Is accountable to the team, works to meet established deliverables, appreciates the views of team members, and is respectful.

Formal Education & Experience

High school diploma is required.
Post-secondary education in business, administration, customer service, or a related field considered an asset.
One year of customer service or call centre experience is preferred; relevant post-secondary education may also be considered transferable.
Experience in benefits, insurance, financial services, or related industry is considered an asset.

Specialized Skills & Knowledge

Team-Specific

Strong verbal and written communication skills, with the ability to communicate professionally and clearly with clients and team members.
Strong problem-solving, critical thinking, and sound judgement skills, including the ability to ask questions, assess client needs, and manage challenging interactions appropriately.
Strong organizational skills, attention to detail, and adaptability, with the ability to manage multiple priorities while working independently and collaboratively in a fast-paced environment.
Experience in utilizing CRM systems and workflows in a client services setting.
Experience with customer service platforms such as HubSpot or similar CRM/Ticketing systems is considered an asset.

General

Intermediate Microsoft Outlook, Word, Excel, and Teams skills.
Comfortable learning and navigating new technology, internal databases, and client-facing online platforms.
Experience using document management and collaboration tools such as SharePoint is considered an asset.

Role Details

Reports to: Team Lead, Client Services
Employment Type: Full-Time, On-site

Please note that employment is conditional upon the successful completion of a criminal background check and employment verification. Additional screening may be required depending on the role, and from time to time at Olympia’s sole discretion.

With Us, It’s Personal

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Client Service Representative will act as a primary point of contact for clients, resolving inquiries regarding benefits, claims, and account maintenance via phone and email. They are responsible for maintaining accurate records, identifying service trends, and collaborating with the team to ensure a positive customer experience.

Requirements

Candidates must have a high school diploma, with post-secondary education and one year of customer service or call center experience preferred. Proficiency in Microsoft Office and experience with CRM systems are required to manage client interactions effectively.

Skills

Customer service
Communication
Problem solving
Attention to detail
Critical thinking
CRM systems
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Time management
Adaptability
Interpersonal skills
Data entry
Collaboration

Benefits

Training
Internal career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Customer Experience
Benefits Administration
Claims Processing
CRM
HubSpot
SharePoint
Privacy Legislation
Compliance
Inbound Calls
Outbound Calls
Account Management
Data Management
Professional Development
Financial Services
Insurance

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Customer service jobs in Canada

Customer Service Representative

Customer Service Supervisor

Client Relations/Customer Support Representative

AP AR Customer Service Representative

Overnight Customer Service Representative