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Added 12 mins ago
P
Sales Representative - SaaS Healthtech
Petal
Remote, Canada
- Full-time
- Remote
Professional experience in B2B sales, business development, or account management with commercial responsibilities.
Added 26 mins ago
M
Sales Development Rep
Motion
AB · Edmonton, AB
- Full-time
The Sales Development Representative role professionally represents Motion Industries to our customers with the knowledge and skills to provide them the product or service they need.
Added 57 mins ago
L
Financial Service Representative - LendDirect Office 1630
LendDirect
Windsor, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 57 mins ago
AF
Financial Service Representative - LendDirect Office 1630
Attain Finance
Windsor, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 57 mins ago
Business Development Associate
4Sight Search Solutions Inc.
ON · Mississauga, Ontario
If you are a highly proficient and effective Business Development Associate with the above skills and experience, this may be the role for you. CLICK APPLY below to learn more!
Added 1 hour ago
P
SDR / BDR / Appointment Setter
Pavago
Remote, Canada
- Remote
At Pavago, one of our clients is hiring a Sales Development Representative (SDR) / Business Development Representative (BDR) / Appointment Setter to generate qualified sales opportunities…
Added 2 hours ago
KC
Inside Sales Representative
Kin Communications
Vancouver, BC
- Full-time
Conduct outbound calls and follow up with prospective and existing investors.
Added 2 hours ago
LL
Business Development Representative (BDR)
LEAP Legal Software
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a Business Development Representative to join our highly motivated, high-velocity and growing team based in our Toronto office. LEAP will provide you with the best training,…
Added 2 hours ago
GP
Sales Development Rep
Genuine Parts Company
Edmonton, AB · UAPINC
- Full-time
The Sales Development Representative role professionally represents Motion Industries to our customers with the knowledge and skills to provide them the product or service they need.
Added 3 hours ago
A
Business Development Representative
Accenture
Ottawa, ON
- Full-time
We're hiring a Business Development Representative to generate net-new advertising opportunities for our Digital Inside Sales program. You'll prospect into non-endemic brands - financial…
Added 4 hours ago
Business Development Representative
ZIM
Toronto, ON
The mission of the Business Development Representative is to increase the company's revenues with new business, focusing on acquiring new small customers and generating profitable business…
Added 4 hours ago
ZI
Business Development Representative
ZIM Integrated Shipping Services
Toronto, ON
- Full-time
The mission of the Business Development Representative is to increase the company's revenues with new business, focusing on acquiring new small customers and generating profitable business…
Added 6 hours ago
A
Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
- $63,500 to $113,500 CAD / year
- Full-time
ADP is hiring an Inside Sales Representative (Small Business Solutions)
Added 13 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 13 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 18 hours ago
R
B2B Field Sales / Outside Sales Rep
RYSE
Toronto, ON
- $45,000 to $150,000 CAD / year
- Full-time
We also expect our field sales team to help us discover new markets. If you see an industry, business type, or customer segment where MOTORYSE can solve a problem, we want you to go after…
Added 18 hours ago
A
Inside Sales Representative
Avnet
Mississauga, ON
- Full-time
Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help…
Added 19 hours ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
Drive outbound business development activities, opportunity qualification, and consistent funnel progression.
Added 19 hours ago
KA
Inside Sales Representative - Bilingual (Fr/Eng)
Keystone Automotive Operations
Mississauga, ON
- Full-time
As an Inside Sales Representative, you will support established customers and develop new business through outbound sales, account analysis, product guidance, and responsive service.
Added 19 hours ago
O
Inside Sales Representative
OPENLANE
Brampton, ON · Toronto, ON · CAN - ON - Brampton (Toronto)
- Full-time
We’re Looking For: We are seeking an Independent Account Executive with experience in high-volume outbound calling and relationship building. You will be part of a Sales team responsible…
Added 19 hours ago
PA
BDC Service Representative (Performance Toyota)
Performance Auto Group
St. Catharines, ON
- Full-time
Performance Toyota is currently seeking a Full Time BDC Service Representative to join their dynamic team in Brampton.
Added 19 hours ago
OF
Client Service Representative
Olympia Financial Group Inc
Calgary, AB
- Full-time
Olympia Benefits Inc. is looking for a friendly, dependable, and solution-focused Client Services Representative (CSR) to join our team in Calgary, AB.
Added 20 hours ago
H
Sales Development Representative (Toronto, Canada)
Hiya
Remote, Canada
- $84,375 USD / year
- Full-time
- Remote
We are seeking a Sales Development Representative (SDR). In this role, you will be responsible for driving market share and qualifying leads that build a pipeline for the sales…
Added 20 hours ago
C
Financial Services Representative
CIBC
Timmins, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 21 hours ago
WH
Inside Sales Representative
Waterloo Hydrogeologic
Waterloo, ON
- Full-time
Waterloo Hydrogeologic is seeking an Inside Sales Representative to join our team in Waterloo, Ontario.

Olympia Financial Group Inc

Client Service Representative

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 7, 2026

Original job description

Client Services Representative

Job Summary

Olympia Benefits Inc. is looking for a friendly, dependable, and solution-focused Client Services Representative (CSR) to join our team in Calgary, AB.

As a CSR, you will be one of the primary points of contact for our clients and play an important role in creating a positive customer experience. You will support clients through phone and email, helping answer questions, resolve concerns, and guide them through their accounts and services.

We are looking for someone who takes ownership, has great attention to detail, communicates confidently and professionally, and is willing to take the extra step to find a solution. You should be comfortable asking questions, using your judgement, and working collaboratively with others while managing your own responsibilities.

This position offers training and opportunities for internal career growth. Post-secondary new graduates are welcome to apply.

Duties & Responsibilities

Upholds the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients, and business associates.
Answer all inbound client inquiries by phone and email in a timely, friendly, and professional manner.
Make outbound calls as required, including client follow-ups, returning messages, new client onboarding, and special outreach projects.
Resolve client questions and concerns related to benefits, claims, account set up and maintenance, online portal access, digital forms, self-service tools and general inquiries.
Support a variety of client groups including plan members, employers, advisors, and business partners while delivering consistent and professional client experience.
Maintain clear, accurate, and detailed notes of client interactions and account activity.
Understanding privacy legislation, internal compliance protocols, and handling tax related inquiries.
Maintain confidentiality and appropriately safeguard sensitive client and financial information.
Identify recurring client questions, concerns, or trends and communicate them to leadership.
Recommend opportunities to improve processes, procedures, and overall client experience.
Participate in ongoing training, coaching, and professional development.

Provide timely, professional and accurate services across phone and email.
Take ownership of client requests and ensure follow-up is completed.
Maintain strong attention to detail.
Meet established client service performance standards and service levels.
Maintain a high level of integrity and confidentiality when handling sensitive information.
Flexible to perform a variety of tasks as required to support the team, business, and organizational priorities.

Competencies

Connection: Builds long-term relationships by collaborating with clients and industry participants.
Accountability: Is a trusted business partner who operates with transparency and integrity.
Innovation: Leverages technology to continuously improve how we serve our customers.
Adaptability: Adapts to changes and shifting priorities and is open to new ideas and responsibilities.
Attention to Detail: Pays close attention to details to produce accurate work.
Interpersonal Skills: Establishes professional working relationships, is flexible/adaptable, works well with others and solicits feedback.
Job Knowledge: Understands facets of the job, is aware of duties and responsibilities, and keeps current with job knowledge.
Productivity: Manages workload, works efficiently, and meets goals and objectives.
Problem Solving: Understands what is causing a problem, finds solutions and knows when to escalate to leadership.
Teamwork: Is accountable to the team, works to meet established deliverables, appreciates the views of team members, and is respectful.

Formal Education & Experience

High school diploma is required.
Post-secondary education in business, administration, customer service, or a related field considered an asset.
One year of customer service or call centre experience is preferred; relevant post-secondary education may also be considered transferable.
Experience in benefits, insurance, financial services, or related industry is considered an asset.

Specialized Skills & Knowledge

Team-Specific

Strong verbal and written communication skills, with the ability to communicate professionally and clearly with clients and team members.
Strong problem-solving, critical thinking, and sound judgement skills, including the ability to ask questions, assess client needs, and manage challenging interactions appropriately.
Strong organizational skills, attention to detail, and adaptability, with the ability to manage multiple priorities while working independently and collaboratively in a fast-paced environment.
Experience in utilizing CRM systems and workflows in a client services setting.
Experience with customer service platforms such as HubSpot or similar CRM/Ticketing systems is considered an asset.

General

Intermediate Microsoft Outlook, Word, Excel, and Teams skills.
Comfortable learning and navigating new technology, internal databases, and client-facing online platforms.
Experience using document management and collaboration tools such as SharePoint is considered an asset.

Role Details

Reports to: Team Lead, Client Services
Employment Type: Full-Time, On-site

Please note that employment is conditional upon the successful completion of a criminal background check and employment verification. Additional screening may be required depending on the role, and from time to time at Olympia’s sole discretion.

With Us, It’s Personal

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More about this job

Responsibilities

The Client Service Representative will act as a primary point of contact for clients, resolving inquiries regarding benefits, claims, and account maintenance via phone and email. They are responsible for maintaining accurate records, identifying service trends, and collaborating with the team to ensure a positive customer experience.

Requirements

Candidates must have a high school diploma, with post-secondary education and one year of customer service or call center experience preferred. Proficiency in Microsoft Office and experience with CRM systems are required to manage client interactions effectively.

Skills

Customer service
Communication
Problem solving
Attention to detail
Critical thinking
CRM systems
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Time management
Adaptability
Interpersonal skills
Data entry
Collaboration

Benefits

Training
Internal career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Customer Experience
Benefits Administration
Claims Processing
CRM
HubSpot
SharePoint
Privacy Legislation
Compliance
Inbound Calls
Outbound Calls
Account Management
Data Management
Professional Development
Financial Services
Insurance

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