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Added 43 mins ago
KP
Supply Chain Specialist--Spécialiste chaîne d'approvisionnement
Kelly Professional & Industrial
Montreal, QC
- Full-time
Collaboration étroite avec IMF et CSR service client.
Added 1 hour ago
IL
Customer Service Representative
ITN Logistics
Mississauga, ON
- $45,000 to $55,000 CAD / year
- Full-time
…clients in order to meet or surpass customer expectations. The CSR will be responsible for creating a world-class experience by interacting with the customers and responding to orders,…
Added 1 hour ago
RP
Customer Service Representative - Toronto (Casual / On-Call)
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles…
Added 1 hour ago
TA
Customer Service Manager (Edmonton South)
Trail Appliances Ltd.
AB · Edmonton, Alberta
- Full-time
Develop and maintain practical training materials, support satellite store locations and recommend employee advancement through our CSR Tier System.
Added 1 hour ago
Operations - Dispatcher
Canada Cartage Group of Companies
Oshawa, ON
CSR evening duties (respond in timely manner to all customer requests)
Added 1 hour ago
LC
Senior Coordinator, Transport
Loblaw Companies Limited
Calgary, AB
- Full-time
Ensuring, if appts have not already been booked, communication is made to Loblaw CSR with proper driver eta’s so pick up/delivery appts are booked on all orders timely
Added 2 hours ago
MH
Customer Service Rep/Order Management
MaxPeople HR
Burlington, ON
- $55,000 to $62,000 CAD / year
- Full-time
As a Customer Service Representative (CSR), you’ll be at the heart of delivering an outstanding customer experience, acting as the vital link between customers, suppliers, and the company.…
Added 2 hours ago
GE
Administrateur(trice) au service à la clientèle
GFL Environmental Inc.
Saint-Hyacinthe, QC
- Full-time
Vous aimez le service à la clientèle et le travail d’équipe? Joignez-vous à GFL Environnement à titre d’administratif(ve) / Représentant(e) du service à la clientèle (CSR) à St-Hyacinthe.
Added 4 hours ago
WX
Senior Sales Representative
Westkey Xibita
Vancouver, BC · Greater Vancouver, BC
- $37,128 to $175,000 CAD / year
- Full-time
Collaborate closely with internal teams (Estimating, CSR / Planners, Design, Production, Shipping) to deliver projects accurately and on time.
Added 4 hours ago
FC
Customer Rep-Station
FedEx Canada
Mississauga, ON
- Part-time
Added 7 hours ago
HI
Auto Insurance Advisor
HUB International
Winnipeg, MB
- Part-time
For those who join HUB unlicensed, you will initially operate as a Customer Service Representative (CSR) until licensing has been achieved.
Added 7 hours ago
P
Customer Service Representative
Paymentus
Richmond Hill, ON
- $20 to $22 CAD / hour
- Full-time
The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.
Added 8 hours ago
S
CSR, Business Support
SaskPower
Prince Albert, SK
- Full-time
Added 22 hours ago
HA
Sr Program Specialist
Honeywell Aerospace
Mississauga, ON
- Full-time
Manage the order-release process from MPO/PO release in Exostar through CSR sales-order creation and PO acceptance.
Added 1 day ago
CI
Account Manager
CMB Insurance Brokers
Saskatoon, SK
- Full-time
Provide clear instructions to CSR and Processing team for all transactions;
Added 1 day ago
BH
Manager, Impact (Bayshore Foundation & Sustainability),
Bayshore HealthCare
Mississauga, ON
- Full-time
Familiarity with sustainability, environmental stewardship, corporate social responsibility (CSR), environmental, social, and governance (ESG), and/or related frameworks and practices.
Added 1 day ago
BC
Overnight Operations Supervisor
Brink's Canada
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- Full-time
Compliance with procedures and processes and ensure they are performed in accordance with the CSR/RMS and Regional requirements.
Added 1 day ago
Dispatcher
Canada Cartage Group of Companies
Saskatoon, SK
CSR evening duties (respond in timely manner to all customer requests)
Added 1 day ago
AI
Customer Service Representative – Trainee
Allen Insurance Group
Waterloo, ON
- Full-time
We are currently looking for a Personal Lines Customer Service Representative (CSR) trainee with a minimum of 3 years customer service experience in the insurance industry or a related…
Added 1 day ago
RE
Outside Sales & Branch Manager
Robertson Electric Wholesale
Kitchener, ON
- Full-time
Added 1 day ago
C
Marketing Program Lead
Cella
Toronto, ON
- $53 to $56 CAD / hour
- Contract
Experience in Community Investment, Corporate Social Responsibility (CSR), Social Impact, or Corporate Affairs.
Added 1 day ago
RA
Senior Manager, Strategic Initiatives & Community Impact (Marketing & Communications)
Recruit Action inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Experience in Community Investment, Corporate Social Responsibility (CSR), Social Impact, or Corporate Affairs.
Added 1 day ago
R&
Account Manager IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Community Investment, CSR, Social Impact, or Corporate Affairs experience
Added 1 day ago
Warehouse Driver
Sonepar
Sarnia, ON
Added 1 day ago
Manager, Impact (Bayshore Foundation & Sustainability),
Bayshore
Mississauga, ON
Familiarity with sustainability, environmental stewardship, corporate social responsibility (CSR), environmental, social, and governance (ESG), and/or related frameworks and practices.

Olympia Financial Group Inc

Client Service Representative

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 7, 2026

Original job description

Client Services Representative

Job Summary

Olympia Benefits Inc. is looking for a friendly, dependable, and solution-focused Client Services Representative (CSR) to join our team in Calgary, AB.

As a CSR, you will be one of the primary points of contact for our clients and play an important role in creating a positive customer experience. You will support clients through phone and email, helping answer questions, resolve concerns, and guide them through their accounts and services.

We are looking for someone who takes ownership, has great attention to detail, communicates confidently and professionally, and is willing to take the extra step to find a solution. You should be comfortable asking questions, using your judgement, and working collaboratively with others while managing your own responsibilities.

This position offers training and opportunities for internal career growth. Post-secondary new graduates are welcome to apply.

Duties & Responsibilities

Upholds the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients, and business associates.
Answer all inbound client inquiries by phone and email in a timely, friendly, and professional manner.
Make outbound calls as required, including client follow-ups, returning messages, new client onboarding, and special outreach projects.
Resolve client questions and concerns related to benefits, claims, account set up and maintenance, online portal access, digital forms, self-service tools and general inquiries.
Support a variety of client groups including plan members, employers, advisors, and business partners while delivering consistent and professional client experience.
Maintain clear, accurate, and detailed notes of client interactions and account activity.
Understanding privacy legislation, internal compliance protocols, and handling tax related inquiries.
Maintain confidentiality and appropriately safeguard sensitive client and financial information.
Identify recurring client questions, concerns, or trends and communicate them to leadership.
Recommend opportunities to improve processes, procedures, and overall client experience.
Participate in ongoing training, coaching, and professional development.

Provide timely, professional and accurate services across phone and email.
Take ownership of client requests and ensure follow-up is completed.
Maintain strong attention to detail.
Meet established client service performance standards and service levels.
Maintain a high level of integrity and confidentiality when handling sensitive information.
Flexible to perform a variety of tasks as required to support the team, business, and organizational priorities.

Competencies

Connection: Builds long-term relationships by collaborating with clients and industry participants.
Accountability: Is a trusted business partner who operates with transparency and integrity.
Innovation: Leverages technology to continuously improve how we serve our customers.
Adaptability: Adapts to changes and shifting priorities and is open to new ideas and responsibilities.
Attention to Detail: Pays close attention to details to produce accurate work.
Interpersonal Skills: Establishes professional working relationships, is flexible/adaptable, works well with others and solicits feedback.
Job Knowledge: Understands facets of the job, is aware of duties and responsibilities, and keeps current with job knowledge.
Productivity: Manages workload, works efficiently, and meets goals and objectives.
Problem Solving: Understands what is causing a problem, finds solutions and knows when to escalate to leadership.
Teamwork: Is accountable to the team, works to meet established deliverables, appreciates the views of team members, and is respectful.

Formal Education & Experience

High school diploma is required.
Post-secondary education in business, administration, customer service, or a related field considered an asset.
One year of customer service or call centre experience is preferred; relevant post-secondary education may also be considered transferable.
Experience in benefits, insurance, financial services, or related industry is considered an asset.

Specialized Skills & Knowledge

Team-Specific

Strong verbal and written communication skills, with the ability to communicate professionally and clearly with clients and team members.
Strong problem-solving, critical thinking, and sound judgement skills, including the ability to ask questions, assess client needs, and manage challenging interactions appropriately.
Strong organizational skills, attention to detail, and adaptability, with the ability to manage multiple priorities while working independently and collaboratively in a fast-paced environment.
Experience in utilizing CRM systems and workflows in a client services setting.
Experience with customer service platforms such as HubSpot or similar CRM/Ticketing systems is considered an asset.

General

Intermediate Microsoft Outlook, Word, Excel, and Teams skills.
Comfortable learning and navigating new technology, internal databases, and client-facing online platforms.
Experience using document management and collaboration tools such as SharePoint is considered an asset.

Role Details

Reports to: Team Lead, Client Services
Employment Type: Full-Time, On-site

Please note that employment is conditional upon the successful completion of a criminal background check and employment verification. Additional screening may be required depending on the role, and from time to time at Olympia’s sole discretion.

With Us, It’s Personal

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More about this job

Responsibilities

The Client Service Representative will act as a primary point of contact for clients, resolving inquiries regarding benefits, claims, and account maintenance via phone and email. They are responsible for maintaining accurate records, identifying service trends, and collaborating with the team to ensure a positive customer experience.

Requirements

Candidates must have a high school diploma, with post-secondary education and one year of customer service or call center experience preferred. Proficiency in Microsoft Office and experience with CRM systems are required to manage client interactions effectively.

Skills

Customer service
Communication
Problem solving
Attention to detail
Critical thinking
CRM systems
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Time management
Adaptability
Interpersonal skills
Data entry
Collaboration

Benefits

Training
Internal career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Customer Experience
Benefits Administration
Claims Processing
CRM
HubSpot
SharePoint
Privacy Legislation
Compliance
Inbound Calls
Outbound Calls
Account Management
Data Management
Professional Development
Financial Services
Insurance

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