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Added 3 hours ago
CL
Financial Services Representative (Bilingual, Fr/Eng)
Canada Life
Lasalle, ON
- Full-time
Improve client engagement in pursuit of the centre’s overall business development objectives
Added 5 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 8 hours ago
L
Financial Service Representative - LendDirect Office 1534
LendDirect
Cambridge, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 8 hours ago
GG
Sales - Sales Representative
Great Gulf
Orangeville, ON
- Full-time
Willingness to complete full prospecting including cold calling, inbound and outbound presentations, follow up, business development and execution of sales
Added 8 hours ago
GG
Sales Representative
Great Gulf
East Gwillimbury, ON
- Full-time
Willingness to complete full prospecting including cold calling, inbound and outbound presentations, follow up, business development and execution of sales
Added 9 hours ago
J
Manager I, Sales Development
Jobgether
Canada
- Full-time
Direct experience as a Sales Development Representative (SDR) or Business Development Representative (BDR), combined with relevant team leadership or management experience.
Added 9 hours ago
L
Financial Service Representative - LendDirect Office 1534
LendDirect
Cambridge, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 9 hours ago
AF
Financial Service Representative - LendDirect Office 1534
Attain Finance
Cambridge, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 11 hours ago
PE
Inbound Business Development Representative
PheedLoop Events
Toronto, ON
- Full-time
As an Inbound Sales Development Representative at PheedLoop, you’ll play a key role in driving our growth. Working in a high-paced, dynamic environment, you’ll take ownership of our sales…
Added 12 hours ago
A
Inside Sales Representative
Avnet
Mississauga, ON
- Full-time
Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help…
Added 14 hours ago
Sales - Sales Representative
Great Gulf Group
Orangeville, ON
Willingness to complete full prospecting including cold calling, inbound and outbound presentations, follow up, business development and execution of sales
Added 14 hours ago
Sales Representative
Great Gulf Group
East Gwillimbury, ON
Willingness to complete full prospecting including cold calling, inbound and outbound presentations, follow up, business development and execution of sales
Added 15 hours ago
P
Sales Representative - SaaS Healthtech
Petal
Remote, Canada
- Full-time
- Remote
Professional experience in B2B sales, business development, or account management with commercial responsibilities.
Added 16 hours ago
R
Territory Sales Representative, Quebec
Rentsync
Toronto, ON · Westmount, QC
- $100,000 to $140,000 CAD / year
We are looking for a skilled & enthusiastic Territory Sales Representative, Quebec to join our diverse and dynamic Sales Team in driving business growth opportunities for specific product…
Added 16 hours ago
L
Financial Service Representative - LendDirect Office 1630
LendDirect
Windsor, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 16 hours ago
AF
Financial Service Representative - LendDirect Office 1630
Attain Finance
Windsor, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 16 hours ago
Business Development Associate
4Sight Search Solutions Inc.
ON · Mississauga, Ontario
If you are a highly proficient and effective Business Development Associate with the above skills and experience, this may be the role for you. CLICK APPLY below to learn more!
Added 17 hours ago
GR
Customer Success Representative
Global Relay
Vancouver, BC
- Full-time
As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and…
Added 17 hours ago
Customer Success Representative
Global Relay
Vancouver, BC
As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and…
Added 17 hours ago
HI
Insurance Sales Representative
HUB International
Salmon Arm, BC
- Full-time
As an Insurance Sales Representative, you will sell home, tenant and condo insurance to clients across your community. You will own your pipeline, work your leads and referrals, and hit…
Added 19 hours ago
A
Business Development Representative
Accenture
Ottawa, ON
- Full-time
We're hiring a Business Development Representative to generate net-new advertising opportunities for our Digital Inside Sales program. You'll prospect into non-endemic brands - financial…
Added 19 hours ago
SG
Inside Sales Representative
Superior Glove
Acton, ON
- $40,000 to $48,000 CAD / year
- Full-time
Reporting to the Team Leader, the Inside Sales Representative plays an important role in converting prospective customers into sustainable sales opportunities. You’ll manage inbound leads,…
Added 20 hours ago
N
Junior Account Executive - North America Market
Naboo
Montreal, QC
- Full-time
Support clients (inbound leads via marketing or returning customers) in planning their seminars, team retreats, or workshops through the Naboo platform and curated venue collection
Added 20 hours ago
BG
Sales Coordinator
Beutel, Goodman & Company Ltd.
Toronto, ON
- Full-time
Redirect investment product, portfolio, and sales-related calls to the appropriate Business Development Associate or Regional Director.
Added 1 day ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…

Olympia Financial Group Inc

Client Service Representative

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 7, 2026

Original job description

Client Services Representative

Job Summary

Olympia Benefits Inc. is looking for a friendly, dependable, and solution-focused Client Services Representative (CSR) to join our team in Calgary, AB.

As a CSR, you will be one of the primary points of contact for our clients and play an important role in creating a positive customer experience. You will support clients through phone and email, helping answer questions, resolve concerns, and guide them through their accounts and services.

We are looking for someone who takes ownership, has great attention to detail, communicates confidently and professionally, and is willing to take the extra step to find a solution. You should be comfortable asking questions, using your judgement, and working collaboratively with others while managing your own responsibilities.

This position offers training and opportunities for internal career growth. Post-secondary new graduates are welcome to apply.

Duties & Responsibilities

Upholds the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients, and business associates.
Answer all inbound client inquiries by phone and email in a timely, friendly, and professional manner.
Make outbound calls as required, including client follow-ups, returning messages, new client onboarding, and special outreach projects.
Resolve client questions and concerns related to benefits, claims, account set up and maintenance, online portal access, digital forms, self-service tools and general inquiries.
Support a variety of client groups including plan members, employers, advisors, and business partners while delivering consistent and professional client experience.
Maintain clear, accurate, and detailed notes of client interactions and account activity.
Understanding privacy legislation, internal compliance protocols, and handling tax related inquiries.
Maintain confidentiality and appropriately safeguard sensitive client and financial information.
Identify recurring client questions, concerns, or trends and communicate them to leadership.
Recommend opportunities to improve processes, procedures, and overall client experience.
Participate in ongoing training, coaching, and professional development.

Provide timely, professional and accurate services across phone and email.
Take ownership of client requests and ensure follow-up is completed.
Maintain strong attention to detail.
Meet established client service performance standards and service levels.
Maintain a high level of integrity and confidentiality when handling sensitive information.
Flexible to perform a variety of tasks as required to support the team, business, and organizational priorities.

Competencies

Connection: Builds long-term relationships by collaborating with clients and industry participants.
Accountability: Is a trusted business partner who operates with transparency and integrity.
Innovation: Leverages technology to continuously improve how we serve our customers.
Adaptability: Adapts to changes and shifting priorities and is open to new ideas and responsibilities.
Attention to Detail: Pays close attention to details to produce accurate work.
Interpersonal Skills: Establishes professional working relationships, is flexible/adaptable, works well with others and solicits feedback.
Job Knowledge: Understands facets of the job, is aware of duties and responsibilities, and keeps current with job knowledge.
Productivity: Manages workload, works efficiently, and meets goals and objectives.
Problem Solving: Understands what is causing a problem, finds solutions and knows when to escalate to leadership.
Teamwork: Is accountable to the team, works to meet established deliverables, appreciates the views of team members, and is respectful.

Formal Education & Experience

High school diploma is required.
Post-secondary education in business, administration, customer service, or a related field considered an asset.
One year of customer service or call centre experience is preferred; relevant post-secondary education may also be considered transferable.
Experience in benefits, insurance, financial services, or related industry is considered an asset.

Specialized Skills & Knowledge

Team-Specific

Strong verbal and written communication skills, with the ability to communicate professionally and clearly with clients and team members.
Strong problem-solving, critical thinking, and sound judgement skills, including the ability to ask questions, assess client needs, and manage challenging interactions appropriately.
Strong organizational skills, attention to detail, and adaptability, with the ability to manage multiple priorities while working independently and collaboratively in a fast-paced environment.
Experience in utilizing CRM systems and workflows in a client services setting.
Experience with customer service platforms such as HubSpot or similar CRM/Ticketing systems is considered an asset.

General

Intermediate Microsoft Outlook, Word, Excel, and Teams skills.
Comfortable learning and navigating new technology, internal databases, and client-facing online platforms.
Experience using document management and collaboration tools such as SharePoint is considered an asset.

Role Details

Reports to: Team Lead, Client Services
Employment Type: Full-Time, On-site

Please note that employment is conditional upon the successful completion of a criminal background check and employment verification. Additional screening may be required depending on the role, and from time to time at Olympia’s sole discretion.

With Us, It’s Personal

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More about this job

Responsibilities

The Client Service Representative will act as a primary point of contact for clients, resolving inquiries regarding benefits, claims, and account maintenance via phone and email. They are responsible for maintaining accurate records, identifying service trends, and collaborating with the team to ensure a positive customer experience.

Requirements

Candidates must have a high school diploma, with post-secondary education and one year of customer service or call center experience preferred. Proficiency in Microsoft Office and experience with CRM systems are required to manage client interactions effectively.

Skills

Customer service
Communication
Problem solving
Attention to detail
Critical thinking
CRM systems
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Time management
Adaptability
Interpersonal skills
Data entry
Collaboration

Benefits

Training
Internal career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Customer Experience
Benefits Administration
Claims Processing
CRM
HubSpot
SharePoint
Privacy Legislation
Compliance
Inbound Calls
Outbound Calls
Account Management
Data Management
Professional Development
Financial Services
Insurance

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