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Olympia Tile+Stone Inc.

Customer Service Representative

Toronto, ON, Canada
North York, ON, Canada

$37,440 to $41,600 CAD / year · Full-time

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Job details

Pay: $37,440 to $41,600 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Experience: 1 to 3 years of experience in inside sales or customer service (retail, distribution, or building materials experience is an asset)
Posting language: English
Posted: Oct 29, 2026

Original job description

About the Position

Who We Are

Olympia Tile+Stone Inc. is a leading distributor in the ceramic tile and stone industry, with a rich history dating back to 1927. The company has expanded to establish branches in major cities across Canada and the United States, making it an international leader in the industry. Olympia Tile+Stone Inc. is the largest importer of tile in Canada and a key supplier in the United States.

Why This Role Matters

We are seeking an Customer Service Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for showroom and order desk customers, supporting contractors, distributors, designers, and retail clients. You will process orders accurately, provide product expertise, and work closely with the warehouse and logistics teams to ensure smooth execution.

This is an excellent opportunity for someone who thrives in a dynamic, customer-service-oriented environment and enjoys building relationships while contributing to operational excellence.

What You’ll Do

Greet and assist showroom and order desk customers by providing technical guidance and product expertise
Receive and process orders by phone, email, and in person, ensuring pricing, coding, and approvals are accurate
Process payments for cash orders
Coordinate with warehouse and logistics staff to schedule deliveries and resolve shipping issues
Maintain organized records of orders, quotes, and customer communications
Promote new products and maintain showroom displays and samples
Collaborate with external sales representatives to support customer accounts

What You Bring

1 to 3 years of experience in inside sales or customer service (retail, distribution, or building materials experience is an asset)
High school diploma required; post-secondary courses in sales, administration, or a related field preferred
Excellent communication and interpersonal skills
Accuracy and attention to detail when processing orders and payments
Ability to manage multiple tasks in a fast-paced environment
Ability to lift up to 25 lbs
Experience with ERP/order entry systems is an asset
Knowledge of tile, flooring, or building materials is an asset

What We Offer

Comprehensive benefits package (health, dental, vision, and more)
RRSP program with employer contribution
Vacation and paid time off
Opportunities for growth and development in a supportive environment

How to Apply

If you’re ready to take the next step in your career and want to be part of a team that values customer service, product expertise, and teamwork, we want to meet you!

Please submit your résumé and a short cover letter outlining your experience and explaining why you are an excellent fit for the Customer Service Representative role.

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More about this job

Responsibilities

Assist showroom and order desk customers with product guidance, process orders and cash payments accurately, and maintain records of orders, quotes, and customer communications. Coordinate deliveries and shipping issue resolution with warehouse and logistics teams, maintain showroom displays, and support customer accounts alongside external sales representatives.

Requirements

The role requires a high school diploma and 1 to 3 years of experience in inside sales or customer service; post-secondary coursework in sales, administration, or a related field is preferred. Candidates should have strong communication skills, accuracy, multitasking ability, and the ability to lift up to 25 pounds; ERP/order entry experience and knowledge of tile, flooring, or building materials are assets.

Skills

Customer Service
Inside Sales
Order Processing
Product Expertise
Technical Guidance
Order Entry
Payment Processing
Communication
Interpersonal Skills
Attention To Detail
Multitasking
Delivery Coordination
Recordkeeping
Showroom Display Maintenance
ERP Systems
Tile And Building Materials Knowledge

Benefits

Health Benefits
Dental Benefits
Vision Benefits
RRSP With Employer Contribution
Vacation
Paid Time Off
Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Wholesale Building Materials
Ceramic Tile
Stone
Showroom
Order Desk
Order Processing
Order Entry Systems
ERP Systems
Pricing
Order Coding
Approvals
Cash Payments
Delivery Scheduling
Logistics
Shipping Issue Resolution
Quotes
Customer Communications
Product Expertise
Technical Guidance
Showroom Displays
Samples
Customer Accounts
Contractors
Distributors
Designers
Retail Clients
Attention To Detail
Multitasking

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