Customer Service Representative

About the Position

Who We Are

Olympia Tile+Stone Inc. is a leading distributor in the ceramic tile and stone industry, with a rich history dating back to 1927. The company has expanded to establish branches in major cities across Canada and the United States, making it an international leader in the industry. Olympia Tile+Stone Inc. is the largest importer of tile in Canada and a key supplier in the United States.

Why This Role Matters

We are seeking an Customer Service Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for showroom and order desk customers, supporting contractors, distributors, designers, and retail clients. You will process orders accurately, provide product expertise, and work closely with the warehouse and logistics teams to ensure smooth execution.

This is an excellent opportunity for someone who thrives in a dynamic, customer-service-oriented environment and enjoys building relationships while contributing to operational excellence.

What You’ll Do

• Greet and assist showroom and order desk customers by providing technical guidance and product expertise
• Receive and process orders by phone, email, and in person, ensuring pricing, coding, and approvals are accurate
• Process payments for cash orders
• Coordinate with warehouse and logistics staff to schedule deliveries and resolve shipping issues
• Maintain organized records of orders, quotes, and customer communications
• Promote new products and maintain showroom displays and samples
• Collaborate with external sales representatives to support customer accounts

What You Bring

• 1 to 3 years of experience in inside sales or customer service (retail, distribution, or building materials experience is an asset)
• High school diploma required; post-secondary courses in sales, administration, or a related field preferred
• Excellent communication and interpersonal skills
• Accuracy and attention to detail when processing orders and payments
• Ability to manage multiple tasks in a fast-paced environment
• Ability to lift up to 25 lbs
• Experience with ERP/order entry systems is an asset
• Knowledge of tile, flooring, or building materials is an asset

What We Offer

• Comprehensive benefits package (health, dental, vision, and more)
• RRSP program with employer contribution
• Vacation and paid time off
• Opportunities for growth and development in a supportive environment

How to Apply

If you’re ready to take the next step in your career and want to be part of a team that values customer service, product expertise, and teamwork, we want to meet you!

Please submit your résumé and a short cover letter outlining your experience and explaining why you are an excellent fit for the Customer Service Representative role.