Closed listing
Customer Service Representative
- Ingersoll, ON, Canada
$24 to $27 CAD / hour · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $24 to $27 CAD / hour
- Job type
- Full-time
- Closing date
- Experience
- 2+ years' customer service experience required.
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.
Duties/Responsibilities
Duties/Responsibilities
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned, including occasion backup in Shipping area.
- Assists with Accounts Receivable collection.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.
- Able to multi-task and work in a high paced environment.
- High school diploma or equivalent.
- 2+ years' customer service experience required.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 (30-50) pounds at times.
More about this job
Responsibilities
The representative handles customer inquiries and complaints across multiple channels to ensure resolution and satisfaction. They are also responsible for order entry, account maintenance, and providing backup support for shipping and accounts receivable.
Requirements
Candidates must have a high school diploma or equivalent and at least 2 years of customer service experience. Proficiency in Microsoft Office and the ability to lift up to 50 pounds are also required.
Skills
- Communication
- Active Listening
- Conflict Resolution
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Multi-tasking
- Order Entry
- Customer Support
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Manufacturing
- Logistics
- Administrative
Keywords
- Customer Service
- Order Management
- Accounts Receivable
- Shipping
- Motor Vehicle Manufacturing
- Microsoft Office
- Conflict Resolution
- Data Entry