Parts Representative
- Ingersoll, ON, Canada
$21 to $24 CAD / hour · Full-time
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Job details
- Pay
- $21 to $24 CAD / hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Duties/Responsibilities
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on parts, products, availability, pricing, and order status.
- Collects, enters, and processes orders for new or additional parts, products, or services, ensuring order details and part information are accurate.
- Monitors customer orders while working with the Purchasing department to confirm parts availability and ensure customer requirements and delivery expectations are met.
- Fields customer questions and complaints, including parts and order-related inquiries; when the issue is beyond the representative’s knowledge, forwards it to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customer problems and concerns, including order discrepancies, availability, and delivery-related issues.
- Maintains customer accounts and records of customer interactions, orders, inquiries, complaints, or comments.
- Performs other related duties as assigned, including occasional backup in the Shipping area.
- Assists with Accounts Receivable collection.
- Excellent communication skills including active listening.
- Service-oriented with strong problem-solving skills and the ability to resolve customer, parts, and order-related concerns.
- Ability to understand customer requirements and accurately identify or confirm the correct parts/products using available product information, catalogues, or internal systems.
- Proficient computer skills (Word, Excel, Outlook) with the ability to learn parts, inventory, order-entry, or ERP software.
- Able to multi-task, prioritize customer and order requirements, and work accurately in a fast-paced environment.
- High school diploma or equivalent.
- 2+ years' experience in parts, automotive/truck, industrial equipment, distribution, order desk, or related B2B customer service environment preferred.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 (30-50) pounds at times.
More about this job
Responsibilities
Support customers by identifying parts, providing product and order information, processing orders, and resolving inquiries or concerns. Coordinate with Purchasing to confirm availability and delivery expectations, maintain customer records, assist with Accounts Receivable collections, and occasionally provide Shipping backup.
Requirements
A high school diploma or equivalent is required, and 2+ years of experience in parts, automotive or truck, industrial equipment, distribution, order desk, or related B2B customer service is preferred. Candidates should have strong communication and problem-solving skills, be proficient with Word, Excel, and Outlook, and be able to accurately identify parts, manage competing priorities, and work in a fast-paced environment.
Skills
- Customer Service
- Active Listening
- Communication
- Problem-Solving
- Parts Identification
- Order Processing
- Order Management
- Inventory Coordination
- Customer Complaint Resolution
- Account Recordkeeping
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- ERP Software
- Multitasking
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Logistics
- Manufacturing
- Finance & Accounting
Keywords
- Parts
- Customer Service
- B2B
- Automotive
- Truck
- Industrial Equipment
- Distribution
- Order Desk
- Parts Identification
- Product Information
- Order Processing
- Order Status
- Parts Availability
- Pricing
- Purchasing
- Inventory
- Delivery Expectations
- Customer Inquiries
- Complaint Resolution
- Customer Accounts
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- ERP Software
- Order-Entry Software
- Accounts Receivable
- Shipping
- Active Listening
- Problem-Solving