Closed listing
Parts Representative
- Ingersoll, ON, Canada
$21 to $24 CAD / hour · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $21 to $24 CAD / hour
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
The Parts Representative will support the company’s customers by identifying parts requirements, providing product and order information, processing parts orders, and resolving customer inquiries or concerns.
Duties/Responsibilities
Duties/Responsibilities
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on parts, products, availability, pricing, and order status.
- Collects, enters, and processes orders for new or additional parts, products, or services, ensuring order details and part information are accurate.
- Monitors customer orders while working with the Purchasing department to confirm parts availability and ensure customer requirements and delivery expectations are met.
- Fields customer questions and complaints, including parts and order-related inquiries; when the issue is beyond the representative’s knowledge, forwards it to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customer problems and concerns, including order discrepancies, availability, and delivery-related issues.
- Maintains customer accounts and records of customer interactions, orders, inquiries, complaints, or comments.
- Performs other related duties as assigned, including occasional backup in the Shipping area.
- Assists with Accounts Receivable collection.
- Excellent communication skills including active listening.
- Service-oriented with strong problem-solving skills and the ability to resolve customer, parts, and order-related concerns.
- Ability to understand customer requirements and accurately identify or confirm the correct parts/products using available product information, catalogues, or internal systems.
- Proficient computer skills (Word, Excel, Outlook) with the ability to learn parts, inventory, order-entry, or ERP software.
- Able to multi-task, prioritize customer and order requirements, and work accurately in a fast-paced environment.
- High school diploma or equivalent.
- 2+ years' experience in parts, automotive/truck, industrial equipment, distribution, order desk, or related B2B customer service environment preferred.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 (30-50) pounds at times.
More about this job
Responsibilities
The Parts Representative supports customers by identifying parts requirements, processing orders, and resolving inquiries via various communication channels. They also collaborate with the Purchasing department to ensure availability and assist with accounts receivable collections.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of experience in a parts, automotive, or industrial distribution environment. Proficiency in computer software and strong problem-solving and communication skills are required.
Skills
- Customer service
- Order processing
- Communication
- Problem-solving
- Active listening
- Inventory management
- Computer proficiency
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- ERP software
- B2B support
- Data entry
- Multi-tasking
- Accounts receivable
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Manufacturing
- Logistics
- Administrative
Keywords
- Parts Representative
- Customer Support
- Order Entry
- Purchasing
- Inventory
- ERP
- B2B
- Accounts Receivable
- Automotive
- Industrial Equipment
- Distribution
- Order Desk
- Microsoft Office
- Logistics
- Shipping