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Added 7 mins ago
PV
Senior Manager - CRM & Lifecycle Marketing
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Markham, ON
- Full-time
…engagement, and customer lifetime value. Leveraging customer data, analytics, loyalty insights, and personalization capabilities, the Senior Manager will create relevant, timely, and…
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- Full-time
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- $80,000 to $100,000 CAD / year
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OMERS

Associate Director, Process Engineering

Toronto, ON, Canada
Head Office Toronto, Canada

This posting is for an existing vacancy.The expected salary range for this position is $122,000.00 - $188,000.00 per year. · Full-time

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Job details

Pay: This posting is for an existing vacancy.The expected salary range for this position is $122,000.00 - $188,000.00 per year.
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be - and deliver - your best.

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere - come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

Role Summary

This is an opportunity to play a leading role in shaping how work gets done across OMERS. As part of the Data and Technology team, the Associate Director, Process Engineering will lead the Process Engineering practice while driving complex, high-impact transformations across the Investments, Corporate and Real Estate groups. Reporting to the Director, Process Engineering, Automation and Business Intelligence, this role will lead a team of Process Engineers, build strong partnerships across the organization and proactively identify opportunities to simplify, reimagine and transform end-to-end processes.

The role will be central to enabling AI and technology-led transformation. This means developing a strong understanding of current-state processes, challenging existing ways of working and designing simpler, reimagined future states. The Associate Director will help ensure AI, automation, analytics and other technology-enabled solutions solve the right problems and deliver meaningful, sustainable business outcomes.

You will be responsible for:

Lead, coach and develop a team of Process Engineers, providing direction and oversight across a portfolio of process transformation initiatives.

Proactively identify, shape and prioritize process transformation opportunities, including those enabled by AI, automation and analytics, by understanding business priorities, pain points and where workflows can be simplified or reimagined to deliver meaningful business value.

Lead complex, cross-functional process transformations from problem definition and current-state analysis through future-state design, implementation, adoption and benefits realization.

Conduct in-depth, end-to-end process analysis to challenge existing ways of working, identify root causes and assess upstream and downstream dependencies across technology, data, roles and controls, using these insights to design simplified, reimagined future-state processes.

Enable AI and technology delivery by establishing a clear understanding of current processes, simplifying and reimagining workflows, identifying opportunities for AI, automation and analytics, and defining how solutions should integrate into future ways of working.

Build strong relationships and partnerships across business, technology and transformation teams, positioning Process Engineering as a trusted partner in solving complex business problems and enabling technology outcomes.

Partner with business and technology delivery teams to translate process opportunities into actionable solutions and implementation requirements.

Architect resilient technology support models that define support ownership, operating processes, service levels, escalation paths, performance measures and governance to enable effective and sustainable operations.

Lead operational readiness and change management activities by assessing impacts, preparing teams and processes for implementation, supporting adoption and embedding sustainable new ways of working.

Provide strategic direction and oversight for automation initiatives, ensuring opportunities are appropriately prioritized, solutions are applied to simplified and reimagined processes, and delivery aligns with business priorities.

Manage priorities, capacity, delivery quality, risks and benefits realization across multiple concurrent Process Engineering initiatives.

Mature the Process Engineering practice by owning the delivery methodology, standards, tools and ways of working, ensuring engagements are practical, outcome-focused and appropriately scaled.

Required Skills & Experience

Significant experience in process engineering, business transformation, operational excellence, or management consulting.

Demonstrated experience leading complex, cross-functional process analysis, process transformation, and future-state design.

Demonstrated experience enabling digital transformation and technology-enabled change, translating business and process needs into practical solutions and sustainable outcomes.

Experience leading, coaching and developing Process Engineers, Business Analysts, consultants or comparable transformation professionals.

Strong capability in process discovery, root-cause analysis, process simplification, workshop facilitation and translating findings into actionable future-state designs.

Experience enabling AI or technology delivery by establishing process understanding, assessing process readiness and shaping how solutions integrate into end-to-end workflows.

Strong capability in operational readiness, operational excellence and change management, including assessing impacts, preparing teams and processes for implementation, supporting adoption and sustaining new ways of working.

Demonstrated ability to build trusted relationships, influence senior stakeholders and create alignment across business and technology partners.

Strong strategic, judgment, problem-solving, communication and prioritization skills.

Preferred Skills & Experience

Experience in financial services, investments, pension management or another complex and regulated environment.

Exposure to AI-enabled solutions, intelligent automation, workflow platforms, process mining and business intelligence capabilities.

Knowledge of ITIL principles and practices for service management, support model design and operational governance.

Experience establishing or maturing a Process Engineering, Operational Excellence or transformation practice.

Relevant post-secondary education or professional designations in business, engineering, technology, process improvement or a related discipline.

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 4 days per week.

This posting is for an existing vacancy.The expected salary range for this position is $122,000.00 - $188,000.00 per year.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work - and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.

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More about this job

Responsibilities

The Associate Director will lead the Process Engineering practice and manage a team to drive complex, high-impact transformations across investments and corporate groups. They are responsible for identifying process improvement opportunities, enabling AI and technology-led solutions, and ensuring operational readiness through effective change management.

Requirements

Candidates must have significant experience in process engineering, business transformation, or management consulting with a proven ability to lead cross-functional teams. Strong capabilities in process discovery, root-cause analysis, and stakeholder influence are required, along with experience in enabling technology-driven change.

Skills

Process engineering
Business transformation
Operational excellence
Management consulting
Process analysis
Future-state design
Digital transformation
AI enablement
Automation
Change management
Stakeholder management
Root-cause analysis
Workshop facilitation
Operational readiness
Strategic planning
Problem solving

Benefits

Short-term incentive plan
Long-term incentive plan
Group benefits
Retirement plans

Visa sponsorship

Not detected in the job text

Keywords

Process Engineering
Business Transformation
Operational Excellence
Management Consulting
AI
Automation
Analytics
Change Management
Financial Services
Pension Management
ITIL
Service Management
Process Mining
Business Intelligence
Workflow Platforms
Operational Governance
Strategic Direction
Stakeholder Management
Process Discovery
Root-cause Analysis
Operational Readiness
Technology Integration
Data Analysis
Project Management
Leadership
Coaching
Transformation Methodology
Process Simplification
Business Outcomes
Resilient Technology Models

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