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We are looking for a Senior Property Administrator, Revenue Control (RC) to join our Finance team. This role is ideal for an experienced revenue control professional who brings strong technical knowledge, sound judgment, and the ability to manage more complex and non-routine billing, collections, and receivables activities. In this role, you will execute tenant billing, collections, cash application, and related revenue control activities based on lease and billing setup completed by the Lease Setup Administration (LSA) team.
You will help ensure billed amounts, collections, and financial records are processed accurately in accordance with system setup, while responding to tenant inquiries, resolving more complex account issues, and escalating setup or lease interpretation matters as needed.
You will be responsible for:
Billing Execution
- Executing monthly and annual recurring billings, including more complex or non-routine billing scenarios.
- Executing manual and non-standard billings based on approved system setup and established processes.
- Processing percent rent billing and other variable charge billings in accordance with system setup and supporting documentation.
- Reviewing billing outputs, identifying exceptions, and resolving issues in advance of tenant billing cycles.
Collections, Cash Application, and Account Management
- Performing cash application, daily deposit reconciliation, and more complex account adjustments.
- Managing collections activity, tenant account follow-up, and aging review across a broader set of accounts.
- Processing credit reimbursements, tenant refunds, and non-routine AR adjustments with strong attention to accuracy and control requirements.
- Reviewing account issues, identifying root causes, and coordinating resolution of more complex receivables matters.
Tenant and Stakeholder Support
- Responding to tenant inquiries related to rent, recoveries, and other charges, including more complex or escalated matters.
- Investigating billing or account discrepancies and coordinating with LSA, Operations, or Finance when issues relate to setup, lease data, or supporting documentation.
- Serving as a key escalation point for complex, non-routine, or disputed revenue control matters within the centralized team.
- Supporting consistent application of revenue control procedures, service standards, and documentation requirements, and sharing knowledge with less experienced team members as needed.
Required Skills & Experience:
- Have post-secondary education in a related field.
- Bring 3–5 years of experience in accounts receivable, billing, collections, accounting, lease administration, or a related field.
- Have experience managing complex and non-routine billing, collections, cash application, tenant account maintenance, and related reporting activities.
Preferred Skills & Experience:
- Demonstrate strong attention to detail, sound judgment, and clear communication skills, with the ability to investigate discrepancies and resolve issues accurately.
- Can identify billing, account, or tenant inquiry issues that require escalation, particularly when they relate to setup discrepancies or lease interpretation.
- Are highly proficient in Microsoft Excel and have experience with JDE, Yardi, or comparable financial systems.
- Thrive in a fast-paced, high-volume environment with evolving priorities.
- Embrace collaboration, knowledge sharing, and continuous process improvement within a team-oriented environment.
This role offers the opportunity to apply your experience in revenue control, tenant billing, collections, cash application, and customer support within a centralized lease-to-cash model. In this role, you will take on more complex and non-routine work, support issue resolution and process consistency, and partner closely with stakeholders across the business, while continuing to rely on lease and billing setup completed by the LSA team. This role requires 4 days per week at our head office located at 100 Adelaide Street West.
This posting is for an existing vacancy.The expected salary range for this position is $62,000.00 - $92,000.00 per year.
You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.
Oxford's purpose is to strengthen economies and communities through real estate.
Our people-first culture is at its best when our workforce reflects the communities where we live and work - and the customers we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.
Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.
