Find work in Canada.

609,058 jobs across our Canadian network. How we count

Jobs in Canada

Email me new jobs Save this search

Added 1 month ago
CD
HR Generalist
Caivan Development Corporation
Ottawa, ON
- Up to $80,000 CAD / year
…full-spectrum HR support at Caivan | ABIC. Working closely with the Manager, Human Resources, this role executes day-to-day operations across employee relations, onboarding, immigration…
Added 1 month ago
SI
Branch Administrator - Fort McMurray
Stream-Flo Industries
AB
- Full-time
Reporting to the Branch Manager, the Branch Administrator will provide administration and support for the branch and oversee daily office operations. This is an in-office position.
Added 1 month ago
SI
AMS Field Supervisor - Grande Prairie
Stream-Flo Industries
AB
- Full-time
Create and provide reports to Frac Business Development & Service Manager regarding job summary and asset / product deficiencies.
Added 1 month ago
Apprentice, Orientation and Mobility
Vision Loss Rehabilitation Canada
Saskatoon, SK
Reports To: Provincial Manager, Healthcare Operations
Added 1 month ago
CG
Product Developer, Cannabis Innovations
Canopy Growth Corporation
Smiths Falls, ON · Montreal, QC · ON · Ontario, Canada | WFH | CAN-ON
- Full-time
Working closely with the Head of Innovation & New Product Development, Innovation Manager, Strategic Insights, and Brand & Portfolio Strategy teams, the Product Developer brings concepts to…
Added 1 month ago
Junior Project Manager - Nuclear Field Services
BWXT
Kitchener, ON
As our Project Manager you will lead projects which involve the design, development, and manufacture of safety and non-safety related equipment and systems used for the remote control of…
Added 1 month ago
YU
Project Manager, Academic New Program Development
Yorkville University
Toronto, ON
- Contract
Reporting to the Director, New Program Development, we are looking for a Project Manager, Academic New Program Development. As our new Project Manager, you will play a critical role in…
Added 1 month ago
O
Senior Project Manager - Customer Experience (CX) Technology
Omilia
Remote, Canada
- Remote
Omilia is looking for a Senior Project Manager to lead complex, enterprise and mid-market implementations of Omilia's conversational solutions for contact centers, including Omilia's…
Added 6 months ago
A
Senior Conveyance/Municipal Project Manager
AECOM
Ottawa, Ontario
- $150,000 to $190,000 CAD / year
- Full-time
As Project Manager you will lead the planning, execution, and delivery of water‑related infrastructure and environmental projects, ensuring they are completed on time, within scope, and on…
Added 6 months ago
R
Quality Assurance and Compliance Specialist
Reena
Toronto, Ontario
- Full-time
…quality improvement initiatives. This role works closely with the operations team to promote consistency in documentation, audit practices, and service delivery standards across programs.…
Added 6 months ago
CN
Fire Protection Specialist
Canadian Nuclear Laboratories
Local Government District of Pinawa, Manitoba · Pinawa, MB
- Full-time
…to play a key role in safeguarding people, facilities, and operations through trusted fire protection leadership. If you’re passionate about safety, compliance, and being relied upon as a…
Added 6 months ago
KS
Sales Engineer - OR1 & Digital Solutions
KARL STORZ North America
Mississauga, Ontario
- Full-time
Act as the go-to authority on integrated operating room, clinical workflow solutions and Digital imaging technology solutions, bridging technology with hospital operations.
Added 1 month ago
Senior Manager, Global Transaction Banking - Commercial Banking - Sudbury, ON
Scotiabank
Greater Sudbury, Ontario · Sudbury, ON
Pursues a business development program within the assigned market area according to agreed‑upon growth objectives by:
Added 1 month ago
Sr Manager, Process Development & TT
Emergent Biosolutions
Winnipeg, MB
Reporting to the Director of MSAT, the Senior Manager of Process Development / Technology Transfer will play a critical role in the long-term success of the Winnipeg site. The incumbent…
Added 3 months ago
Gas Fitter - Whitby, ON
Superior Plus Propane Talent Acquisition
Ajax, Ontario · Oshawa, Ontario · Pickering, Ontario · Toronto, Ontario · Whitby, Ontario
Collaborate with the Market Manager or Field Operations Manager and inform them of any successes, issues or challenges encountered. Obtain their approval for overtime and submit hours…
Added 3 months ago
GT
Engineering Records Coordinator
GeoSpectrum Technologies, Inc
Nova Scotia · Dartmouth, Nova Scotia
- Full-time
…personally, while advancing cutting edge underwater acoustic technology. You’ll engage in regular development and performance discussions with your manager, have access to an online…
Added 3 months ago
BM
Substations Superintendent
Barton Malow Canada
Spencerville, Ontario
- $130,000 to $160,000 CAD / year
- Full-time
…on renewables, Automotive, with a focus on electric vehicle technology, and Industrial. We self-perform several trades with an emphasis on electrical construction, including medium and high…
Added 2 months ago
Associate Manager, Accounting (Hybrid)
OpenTable
Toronto, ON
OpenTable is looking for an Associate Manager, Accounting to own a highly technical portfolio spanning partnership revenue, loyalty, and leases, along with other technical areas such as bad…
Added 2 months ago
ST
Service Delivery Manager - (PA2025Q3JB143)
SS&C Technologies
Toronto, ON
- Full-time
At SSNC, we provide technology and service solutions designed to help companies in the global financial industry achieve their business goals. As a technical Service Delivery Manager, you…
Added 3 months ago
EA
Civil Project Manager
Emil Anderson Group
Chilliwack, British Columbia
- Full-time
Work closely with the Operations Manager to monitor financial aspects of the contract to protect both parties’ interests.
Added 3 months ago
RJ
Head of Operations, Correspondent Services - 12 Month Contract
Raymond James
Vancouver, British Columbia
- Full-time
Raymond James Ltd. (RJL) is seeking a strategic and dynamic leader to serve as Head of Operations, Correspondent Services. Reporting the SVP of RJCS, this unique 2-year contract opportunity…
Added 1 month ago
KC
Resource Management Specialist
KPMG Canada
Vancouver, BC
- Full-time
Identify opportunities for staff development, such as growth in key industries and in-demand market skills.
Added 1 month ago
MP
Cemetery Services Coordinator
Mount Pleasant Group
Vaughan, ON
- $71,059 to $75,974 CAD / year
- Full-time
Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
Added 1 month ago
R
Program Manager - Regulatory Technology
RBC
Toronto, ON
- Full-time
Royal Bank of Canada is strengthening its regulatory technology capabilities and needs an experienced leader to help manage large, complex regulatory programs at enterprise scale. As Senior…
Added 1 month ago
LC
Process Manager
Lactalis Canada
Brampton, ON
- Full-time
The Brampton Processing Manager has overall accountability for assigned processing department(s) in a plant of complex operation and/or large volume. The position is responsible for…

Omilia

Senior Project Manager - Customer Experience (CX) Technology

Remote, Canada

Remote

Apply About employer

Applications open in a new tab.

Job details

Workplace: Remote
Experience: 8+ years of customer-facing Project Management experience delivering complex, enterprise or mid-market IT/software projects, with demonstrated ownership rather than task execution.
Posting language: English
Posted: Sep 11, 2026

Original job description

About the Company

Omilia is a leader in Conversational AI. Our cloud platform powers natural, human like customer conversations over voice and chat for some of the largest enterprises in banking, insurance, telecommunications and hospitality, handling hundreds of millions of interactions a year. We build our own deep tech across the stack, from speech recognition and natural language understanding to dialog management, and we integrate natively with the major CCaaS platforms. We are a company of roughly 500 people, distributed across Europe and North America, in the middle of an ambitious platform modernization program: Kubernetes everywhere, autoscaling for every service, a next generation observability stack, and AI woven through our own engineering lifecycle.

Role Purpose

Omilia is looking for a Senior Project Manager to lead complex, enterprise and mid-market implementations of Omilia's conversational solutions for contact centers, including Omilia's Agentic AI Solutions. The role keeps large, multi-stakeholder deployments on track, coordinating across Omilia's engineering, solutions, professional services, and customer success teams while owning the client relationship end to end. It suits someone who has already run enterprise-scale CX or contact centre technology projects, thinks analytically under pressure, and wants to grow into a bigger scope as the company scales.

Accountabilities

Own the full lifecycle of enterprise and mid-market implementations end-to-end - from scoping and planning through go-live and closure - delivering on time, on budget, and to quality standards.
Serve as the primary point of contact for enterprise and mid-market clients, building relationships that support renewal and expansion.
Act as the connective tissue between Omilia's internal teams and client stakeholders, resolving blockers before they become delays.
Identify risks early and drive mitigation plans proactively across all engagements.
Manage project teams effectively, keeping delivery teams aligned to project goals.
Bring back lessons learned from each engagement and drive continuous process improvement across the PMO.

Key Responsibilities

Define project scope and objectives with stakeholders, validate technical feasibility with delivery teams, and maintain a detailed, living project plan.
Anticipate and resolve technical, operational, and organizational issues as they arise, applying structured, analytical thinking rather than escalating every problem upward.
Understand the technical tasks behind each deliverable well enough to plan, sequence, and challenge estimates.
Track technical progress at task level, not just milestone level, and identify slippage early.
Support the requirements and design process, contributing to the gathering, clarification, and validation of technical and functional requirements, and their translation into implementable specifications.
Coordinate across Omilia's engineering, solutions architecture, professional services, and support teams to keep delivery on track.
Prepare and present clear status reports and metrics to both internal leadership and client stakeholders.

Knowledge, Skills & Experience

Required:

8+ years of customer-facing Project Management experience delivering complex, enterprise or mid-market IT/software projects, with demonstrated ownership rather than task execution.
Working knowledge of the Conversational AI / Agentic CX space, ideally including Conversational Voice technology (IVR modernization, voice agents, voice biometrics, or similar).
Deep understanding of enterprise CX technology, contact centre operations, and the CCaaS/CPaaS vendor landscape.
Strong analytical and structured problem-solving ability, comfortable diagnosing root causes across technical and organizational issues.
Excellent communication and presentation skills, with the credibility to manage senior client stakeholders directly.
Proven ability to coordinate effectively across cross-functional and cross-departmental teams.
Expertise in Project Management methodologies and tools (PMP/PRINCE2 principles, Agile/Scrum, or equivalent experience).
Bachelor's degree in Computer Science, IT, Business, or a related field.
Proactive, initiative-taking operator who identifies what needs to happen next without being told.
Detail-oriented and results-driven, with the ability to zoom out and think strategically about the client relationship.
Comfortable in a fast-moving, dynamic environment managing multiple concurrent engagements.

Nice to have:

PMP or PRINCE2 certification.
Familiarity with APIs and system integrations.

Omilia Note

Contribute actively and effectively as an integrated team member.
Act as an Omilia ambassador in all interactions.

Fixed compensation;
Long-term employment with the working days vacation;
Development in professional growth (courses, training, etc);
Being part of successful cutting-edge technology products that are making a global impact in the service industry;
Proficient and fun-to-work-with colleagues;
Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

Apply About employer

More about this job

Responsibilities

The Senior Project Manager will lead the end-to-end lifecycle of enterprise and mid-market conversational AI implementations. They will act as the primary point of contact for clients while coordinating across internal engineering, solutions, and customer success teams.

Requirements

Candidates must have 8+ years of experience in customer-facing project management for complex IT or software projects. A bachelor's degree in Computer Science, IT, or Business is required, along with deep knowledge of the conversational AI and contact center technology landscape.

Skills

Project management
Conversational AI
Customer experience
Contact center operations
Stakeholder management
Risk mitigation
Agile
Scrum
PMP
PRINCE2
CCaaS
CPaaS
Technical requirements gathering
System integration
API
Strategic planning

Benefits

Vacation days
Professional development
Training
Apple gear

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Conversational AI
Project Management
Customer Experience
CX
Contact Center
CCaaS
CPaaS
IVR
Voice Biometrics
Kubernetes
Observability
Agile
Scrum
PMP
PRINCE2
API
System Integration
Software Implementation
Enterprise Software
Stakeholder Management
Risk Management
Professional Services
Customer Success
Cloud Platform
Agentic AI

Report this job