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Added 4 mins ago
LH
Care Coordinator Manager
Lifemark Health Group
Calgary, AB
- $47,000 to $50,000 CAD / year
- Full-time
Strong verbal and written communication skills, with a commitment to delivering exceptional patient/customer service
Added 4 mins ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 50 mins ago
S
Operations Lead - Full Time
sephora.com
Oakville, ON
- $22.2 to $26.1 CAD / hour
- Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 50 mins ago
S
Operations Lead - Full Time
sephora.com
Winnipeg, MB
- $20.8 to $24.45 CAD / hour
- Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 50 mins ago
S
Client Experience and Services Manager, Stores
sephora.com
Thunder Bay, ON
- Full-time
…the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind…
Added 50 mins ago
EL
Assistant Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
- Full-time
…success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 50 mins ago
W
Associate Technical Consultant, Geotechnical Engineer
Worley
Oakville, ON · Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
Lead geotechnical projects and technical workstreams, maintaining alignment with scope, schedule, budget, quality and customer expectations.
Added 50 mins ago
Key Holder - Jo Malone London - Parttime - Pacific Centre - Vancouver, BC
Estée Lauder Companies
Vancouver, BC
…will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and…
Added 50 mins ago
EL
Key Holder Key Holder
Estée Lauder Companies
Mississauga, ON
- Full-time
…will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and…
Added 50 mins ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Remote, Canada
- Full-time
- Remote
Lead customer-facing implementations across the UKG Pro Suite, coordinating customer teams, UKG consultants, technical build teams, and other project resources.
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
Georgina Beach, ON
- Full-time
…facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal…
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
East Gwillimbury, ON
- Full-time
…facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal…
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
Ajax, ON
- Full-time
…facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal…
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
Aurora, ON
- Full-time
…facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal…
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
Brampton, ON
- Full-time
…facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal…
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
Caledon, ON
- Full-time
…facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal…
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
Halton Hills, ON
- Full-time
…facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal…
Added 1 hour ago
GL
Assistant Store Manager
Guess?, LLC.
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the…
Added 1 hour ago
GC
Associate Manager - Community Team (Assassin's Creed)
Game Companies
Montreal, QC
- Full-time
Support the Portfolio Lead in the daily management and operations of the Community team on an assigned portfolio of games. Provide recommendations on process and performance improvements,…
Added 1 hour ago
MS
Maintenance Lead
Mint Smartwash
Regina, SK
- $75,000 to $80,000 CAD / year
- Full-time
Schedule: Full-time, primarily day shifts, with some evenings, weekends and on-call coverage for urgent equipment issues
Added 1 hour ago
Senior Security Ops Analyst
Insurance Corporation of British Columbia
North Vancouver, BC
ICBC is committed to delivering consistently high-quality customer service to all British Columbians. If you are dependable, collaborative, proactive, and committed to continuous learning,…
Added 1 hour ago
CD
CDL Delivery Trainee
Crown Distributors
SK
- Full-time
Ride Along and Learn: Ride with experienced Delivery Drivers on local routes. Assist with safe loading, unloading, and customer service while learning the routes and procedures.
Added 1 hour ago
LC
Commercial Operations Project Manager
LABOMAR CANADA
Montreal, QC
- Full-time
You will coordinate Commercial, Development, Manufacturing, Supply Chain, Purchasing, Quality and Regulatory teams, lead internal and customer meetings, and track actions, dependencies,…
Added 1 hour ago
NI
Service Now Implementation Architect
Nityo Infotech
Toronto, ON
- Contract
Managed service experience, where you run the platform for the customer.
Added 1 hour ago
RC
Strategic Business Alliances Business Development Director - ServiceNow (Canada)
RSM Canada
Toronto, ON
- Full-time
Create a sales plan for your assigned SBA that is designed to drive growth of related practice areas and fits within the overarching alliance plan as directed by your aligned SBA COE lead

Omilia

Solution Consultant Director, Partner channel

Remote, Canada

Remote

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 3, 2026

Original job description

Role Purpose

The Solution Consultant Director exists to lead and scale Omilia's pre-sales function within an assigned region or global segment, driving revenue growth through technical excellence and team performance. The role combines senior people leadership with deep domain expertise in conversational AI, CCaaS, and enterprise sales - ensuring that the Solutions Consulting team consistently delivers high-impact, credible, and commercially aligned pre-sales engagements. By setting the standard for solution quality, enabling the team, and acting as the most senior technical voice in strategic deals, the Solution Consultant Director shapes how Omilia is positioned and won in the market.

Accountabilities

Own the end-to-end pre-sales function for the assigned region or segment - from team structure and capacity to the quality and commercial outcome of every technical engagement.
Collaborate with the Sales Director supporting the assigned region or Segment
Be accountable for the performance, development, and retention of the Solution Consultants and Demo Engineers reporting into this role, creating the conditions for individual and collective excellence.
Set and uphold the standard for solution architecture quality, RFP response rigour, and demonstration credibility across all regional opportunities.
Own the strategic relationship with the most complex and highest-value prospects in the region, acting as the senior technical authority where deal complexity demands it.
Drive alignment between Sales leadership, Product, and Delivery to ensure pre-sales commitments are achievable and that field intelligence continuously shapes the product roadmap.
Own the regional pre-sales methodology, tooling, and enablement assets - ensuring the team operates with consistency, speed, and technical depth at every stage of the sales cycle.
Be accountable for the accuracy and completeness of the technical handover from Sales to Delivery for all won opportunities across the team's portfolio.

Key Responsibilities

Lead, coach, and develop a team of Solution Consultants and Demo Engineers - conducting regular 1:1s, setting clear performance expectations, and building a culture of technical rigour and commercial impact.
Recruit and onboard Solution Consultant and Demo Engineer talent in alignment with regional headcount plans, ensuring new hires reach full productivity efficiently.
Personally engage in the most strategically significant opportunities in the assigned region or global segment - leading discovery workshops, solution design reviews, and executive-level presentations where scale or complexity demands senior presence.
Ensure all demos to be performed in the assigned region or global segment are done to a level of quality appropriate to Sales goals
Review and approve Demos, solution architectures, Scopes of Work, High Level Effort Estimates, and RFP responses for major accounts, ensuring alignment with Omilia's delivery standards and commercial risk appetite.
Collaborate with Sales Directors and Account Executives in an assigned region or global segment to define pre-sales strategy, prioritise pipeline coverage, and align SC resources to opportunity value.
Build and maintain a library of reusable assets for the assigned region or global segment - demo environments, solution templates, objection frameworks, and technical battle cards - that multiply team effectiveness.
Serve as the senior escalation point for technical blockers, complex integration requirements, and commercially sensitive scope questions arising during the pre-sales cycle.
Coordinate with Product and Delivery leadership to translate field intelligence into actionable roadmap input - synthesising capability gaps, competitive signals, and unmet customer needs.
Drive pre-sales forecasting accuracy in collaboration with Sales leadership, providing visibility into deal progression, technical risk, and resource requirements.
Represent Omilia at senior customer forums, industry events, and partner engagements, reinforcing the company's technical reputation and market credibility.
Own continuous improvement of pre-sales processes, tooling, and team capability - identifying and closing gaps in methodology, skills, or assets that limit team performance.

Knowledge, Skills & Experience

Required:

Significant and demonstrable track record in pre-sales leadership within enterprise SaaS or conversational AI/CCaaS - with direct experience managing and developing Solutions Consultant or Pre-Sales Engineer teams.
Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies, with the ability to speak credibly at both technical and executive levels.
Proven ability to lead and close complex, high-value enterprise deals across multiple stakeholder levels (CX, IT, Procurement, C-suite) in a senior pre-sales or player-coach capacity.
Strong commercial acumen: fluency in enterprise SaaS sales cycles, procurement dynamics, deal structuring, and how to align technical positioning to commercial outcomes.
Experience designing and reviewing complex solution architectures involving SaaS platforms, REST APIs, CCaaS integrations, and enterprise technology ecosystems.
Demonstrated ability to build and develop high-performing pre-sales teams - setting standards, coaching individuals, and building a results-oriented culture.
Excellent executive communication and facilitation skills - able to lead strategic workshops, C-suite presentations, and internal stakeholder alignment with authority and clarity.
Experience building reusable pre-sales assets and enablement programmes that improve team velocity and consistency.
Fluency in English (written and verbal) at a professional level appropriate for international enterprise sales.
Willingness and ability to travel internationally as required by regional pipeline and team needs.

Nice to have:

Hands-on experience with major CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral.
Background in computational linguistics, NLU model design, or dialogue management.
Exposure to AI Act, GDPR, or other regulatory frameworks relevant to enterprise AI deployments in the EU.
Additional European languages - German or other DACH-market languages are a strong advantage.
Domain expertise in a specific vertical such as Banking, Insurance, Utilities, Healthcare, or Telco.
Familiarity with enterprise ecosystem integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms.
Experience working in a scale-up or high-growth enterprise software environment with evolving pre-sales structures.

Omilia Note

Contribute actively and effectively as an integrated team member.
Act as an Omilia ambassador in all interactions.

Fixed compensation;
Long-term employment with the working days vacation;
Development in professional growth (courses, training, etc);
Being part of successful cutting-edge technology products that are making a global impact in the service industry;
Proficient and fun-to-work-with colleagues;
Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Solution Consultant Director leads and scales the pre-sales function, driving revenue growth through technical excellence and team performance. They are responsible for managing the pre-sales team, overseeing strategic deals, and ensuring alignment between sales, product, and delivery teams.

Requirements

Candidates must have a significant track record in pre-sales leadership within enterprise SaaS or conversational AI environments. Deep knowledge of CCaaS technologies and the ability to lead complex, high-value enterprise deals are essential requirements.

Skills

Pre-sales leadership
Conversational AI
CCaaS
Solution architecture
Enterprise sales
Team management
NLU
Voice IVR
Contact center automation
Strategic planning
RFP response
Executive communication
Stakeholder management
Technical sales
Sales forecasting

Benefits

Fixed compensation
Long-term employment
Paid vacation
Professional development
Training
Apple gear

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Conversational AI
CCaaS
IVR
NLU
Pre-sales
Solution Consulting
Enterprise Software
AWS Connect
Genesys Cloud
NICE CXone
RingCentral
Salesforce
SAP
Microsoft Dynamics
GDPR
AI Act
REST APIs
Technical Architecture
RFP
Strategic Planning
Team Leadership
Customer Experience
Computational Linguistics
Dialogue Management
CRM
ERP
Business Development
Revenue Growth
Market Strategy

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Work requirements

Jobs in Canada