Jobs in Canada

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Added just now
WC
(CAN) Préposé au déchargement
Walmart Canada
Laval, QC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added just now
GT
Production Coordinator (Women's Fashion)
Giant Tiger
Montreal, QC · Laval, QC
- Full-time
This is a hybrid role working 3 days per week out of our Montreal Buying Office
Added 29 mins ago
AT
Customer Success & Implementation Specialist
Armour Transportation Systems
Moncton, NB
- Full-time
Experience in transportation, logistics, customer success, onboarding, implementation, account management, or customer service
Added 29 mins ago
H
Client Success Manager
Haystack
Canada
- $90,000 to $120,000 CAD / year
- Full-time
3+ years of programmatic advertising experience in account management, client success or media planning.
Added 29 mins ago
A
Customer Service Representative
ADM
Montreal, QC
- Full-time
This position requires on-site presence five days per week at our Mill Street facility in Montreal
Added 30 mins ago
SR
Strategic Customer Coordinator
Sunbelt Rentals, Inc.
Oshawa, ON
- Full-time
Sunbelt’s Strategic Customer Coordinator is equipped for success so we can make it happen for our customers.
Added 30 mins ago
Account Executive
F12.net
AB
The Position: Reporting to the Director of Sales, the Account Executive will provide elevated experience and strategic integration by leveraging Solutions Designers to assist in offering an…
Added 30 mins ago
Territory Manager
F12.net
AB
…Analysts, to their successful conclusion - a new F12 contract customer or an increase in existing monthly recurring revenue (MRR) for an existing customer. The Territory Manager uses their…
Added 30 mins ago
Full Stack Software Developer - Engineered Arts
Opportunities with AppDirect's Advisor Partners (Recruitment as a Service)
Montreal, QC
…hold up when a provider is slow, a webhook arrives twice, or a customer's account state doesn't match what you expect. You bring strong Python skills, deep comfort with Django and GraphQL,…
Added 44 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Cambridge, ON
- Full-time
…ensure on-time completion, and expedite lead times to meet customer…
Added 44 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Guelph, ON
- Full-time
…ensure on-time completion, and expedite lead times to meet customer…
Added 44 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Kitchener, ON
- Full-time
…ensure on-time completion, and expedite lead times to meet customer…
Added 45 mins ago
P
Scaled Customer Engagement Manager
PointClickCare
Mississauga, ON
- Full-time
3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role
Added 45 mins ago
Flex Territory Account Executive- Canada West Coast
Toast
Vancouver, BC
As a Flex Account Executive, you will be part of a team that is transforming the way restaurants operate. In this role, you will provide flexible sales coverage across designated…
Added 45 mins ago
Senior Renewals Specialist
Minitab
Toronto, ON
At least three years’ experience in renewals, account management, customer success, or another quota-carrying customer-facing role within B2B SaaS or enterprise software.
Added 45 mins ago
Account Executive, Devs.ai
AppDirect
Montreal, QC
…Solution Engineering to identify prospects, build meaningful customer relationships, and guide prospective clients on their AI…
Added 59 mins ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
…opportunities through digital channels, integrated campaigns, account-based marketing, trade shows, and customer…
Added 59 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 59 mins ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
Excellent organization, motivation, leadership, management, interpersonal and customer service skills
Added 59 mins ago
Sales Manager - Maternity Leave Replacement
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Ensure client success through establishing a strong partnership, regular communication, and delivery of quality customer service.
Added 59 mins ago
Electrical Sales & Project Manager
Sonepar
London, ON
…identifying local opportunities, and contributing to long-term client success within the…
Added 59 mins ago
Operations Specialist
Sonepar
Windsor, ON
…assisting branches in achieving performance, safety, inventory, and customer service…
Added 59 mins ago
General Labour - Order Picker
Sonepar
Windsor, ON
…accuracy and efficiency of warehouse operations. Inventory management and vendor relations with shipping companies are essential functions for this position. Other duties may be assigned,…
Added 59 mins ago
IF
Administrative Assistant
iA Financial Group
Toronto, ON
- Full-time
Account & Documentation Management: Maintain accurate client records, follow up on missing documentation, and document all interactions and transactions.
Added 59 mins ago
FC
Client Transitions Manager
Fidelity Canada
Toronto, ON
- Full-time
…completion, managing all aspects of implementation, funding, account setup, and transition-related activities. Responsibilities include developing and executing detailed implementation…

Omilia

Solution Consultant Director, Partner channel

Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

Role Purpose

The Solution Consultant Director exists to lead and scale Omilia's pre-sales function within an assigned region or global segment, driving revenue growth through technical excellence and team performance. The role combines senior people leadership with deep domain expertise in conversational AI, CCaaS, and enterprise sales - ensuring that the Solutions Consulting team consistently delivers high-impact, credible, and commercially aligned pre-sales engagements. By setting the standard for solution quality, enabling the team, and acting as the most senior technical voice in strategic deals, the Solution Consultant Director shapes how Omilia is positioned and won in the market.

Accountabilities

Own the end-to-end pre-sales function for the assigned region or segment - from team structure and capacity to the quality and commercial outcome of every technical engagement
Collaborate with the Sales Director supporting the assigned region or Segment
Be accountable for the performance, development, and retention of the Solution Consultants and Demo Engineers reporting into this role, creating the conditions for individual and collective excellence
Set and uphold the standard for solution architecture quality, RFP response rigour, and demonstration credibility across all regional opportunities
Own the strategic relationship with the most complex and highest-value prospects in the region, acting as the senior technical authority where deal complexity demands it
Drive alignment between Sales leadership, Product, and Delivery to ensure pre-sales commitments are achievable and that field intelligence continuously shapes the product roadmap
Own the regional pre-sales methodology, tooling, and enablement assets - ensuring the team operates with consistency, speed, and technical depth at every stage of the sales cycle
Be accountable for the accuracy and completeness of the technical handover from Sales to Delivery for all won opportunities across the team's portfolio

Key Responsibilities

Lead, coach, and develop a team of Solution Consultants and Demo Engineers - conducting regular 1:1s, setting clear performance expectations, and building a culture of technical rigour and commercial impact
Recruit and onboard Solution Consultant and Demo Engineer talent in alignment with regional headcount plans, ensuring new hires reach full productivity efficiently
Personally engage in the most strategically significant opportunities in the assigned region or global segment - leading discovery workshops, solution design reviews, and executive-level presentations where scale or complexity demands senior presence
Ensure all demos to be performed in the assigned region or global segment are done to a level of quality appropriate to Sales goals
Review and approve Demos, solution architectures, Scopes of Work, High Level Effort Estimates, and RFP responses for major accounts, ensuring alignment with Omilia's delivery standards and commercial risk appetite
Collaborate with Sales Directors and Account Executives in an assigned region or global segment to define pre-sales strategy, prioritise pipeline coverage, and align SC resources to opportunity value
Build and maintain a library of reusable assets for the assigned region or global segment - demo environments, solution templates, objection frameworks, and technical battle cards - that multiply team effectiveness
Serve as the senior escalation point for technical blockers, complex integration requirements, and commercially sensitive scope questions arising during the pre-sales cycle
Coordinate with Product and Delivery leadership to translate field intelligence into actionable roadmap input - synthesising capability gaps, competitive signals, and unmet customer needs
Drive pre-sales forecasting accuracy in collaboration with Sales leadership, providing visibility into deal progression, technical risk, and resource requirements
Represent Omilia at senior customer forums, industry events, and partner engagements, reinforcing the company's technical reputation and market credibility
Own continuous improvement of pre-sales processes, tooling, and team capability - identifying and closing gaps in methodology, skills, or assets that limit team performance

Requirements

Knowledge, Skills & Experience

Required:

Significant and demonstrable track record in pre-sales leadership within enterprise SaaS or conversational AI/CCaaS - with direct experience managing and developing Solutions Consultant or Pre-Sales Engineer teams
Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies, with the ability to speak credibly at both technical and executive levels
Proven ability to lead and close complex, high-value enterprise deals across multiple stakeholder levels (CX, IT, Procurement, C-suite) in a senior pre-sales or player-coach capacity
Strong commercial acumen: fluency in enterprise SaaS sales cycles, procurement dynamics, deal structuring, and how to align technical positioning to commercial outcomes
Experience designing and reviewing complex solution architectures involving SaaS platforms, REST APIs, CCaaS integrations, and enterprise technology ecosystems
Demonstrated ability to build and develop high-performing pre-sales teams - setting standards, coaching individuals, and building a results-oriented culture
Excellent executive communication and facilitation skills - able to lead strategic workshops, C-suite presentations, and internal stakeholder alignment with authority and clarity
Experience building reusable pre-sales assets and enablement programmes that improve team velocity and consistency
Fluency in English (written and verbal) at a professional level appropriate for international enterprise sales
Willingness and ability to travel internationally as required by regional pipeline and team needs

Nice to have:

Hands-on experience with major CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral
Background in computational linguistics, NLU model design, or dialogue management
Exposure to AI Act, GDPR, or other regulatory frameworks relevant to enterprise AI deployments in the EU
Additional European languages - German or other DACH-market languages are a strong advantage
Domain expertise in a specific vertical such as Banking, Insurance, Utilities, Healthcare, or Telco
Familiarity with enterprise ecosystem integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms
Experience working in a scale-up or high-growth enterprise software environment with evolving pre-sales structures

Omilia Note

Contribute actively and effectively as an integrated team member
Act as an Omilia ambassador in all interactions

Benefits

Fixed compensation;
Long-term employment with the working days vacation;
Development in professional growth (courses, training, etc);
Being part of successful cutting-edge technology products that are making a global impact in the service industry;
Proficient and fun-to-work-with colleagues;
Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

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More about this job

Responsibilities

Lead and develop the regional or segment pre-sales organization, owning team performance, solution quality, technical engagement outcomes, and accurate handovers to Delivery. Partner with Sales, Product, and Delivery on strategic opportunities, forecasting, reusable enablement assets, and translating customer and market insights into product input.

Requirements

Requires significant leadership experience managing enterprise SaaS or conversational AI/CCaaS pre-sales teams, deep knowledge of conversational AI and contact center technologies, and a record of supporting complex, high-value enterprise deals. Candidates should bring strong commercial judgment, solution architecture expertise, team development and executive communication skills, professional English fluency, and willingness to travel internationally.

Skills

Pre-Sales Leadership
Conversational AI
Contact Center Automation
Voice IVR
Natural Language Understanding
Enterprise SaaS Sales
Solution Architecture
CCaaS Integrations
REST APIs
Team Leadership and Development
Executive Communication
Strategic Deal Management
RFP Responses
Sales Forecasting
Pre-Sales Enablement
Stakeholder Alignment

Benefits

Fixed Compensation
Paid Vacation
Professional Development Courses and Training
Apple Equipment

Visa sponsorship

Not detected in the job text

Keywords

Conversational AI
CCaaS
Voice IVR
Natural Language Understanding
Contact Center Automation
Enterprise SaaS
Pre-Sales
Solution Consulting
Demo Engineering
Solution Architecture
REST APIs
AWS Connect
Genesys Cloud
NICE CXone
RingCentral
RFP Responses
Scopes of Work
High-Level Effort Estimates
Sales Forecasting
Dialogue Management
Computational Linguistics
AI Act
GDPR
SAP
Salesforce
Microsoft Dynamics
Customer Experience
Enterprise Integrations
Technical Handover
Pre-Sales Enablement

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Work requirements

Jobs in Canada