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Added 12 mins ago
R
Senior Director, Operations
RBC
Toronto, ON
- Full-time
As the Senior Director, Operations in Canadian Wealth Management Operations, you will help drive strategy in a large diverse group of departments that supports multiple business lines…
Added 12 mins ago
PH
Senior Compliance Advisor
Public Health Ontario
Toronto, ON
- Full-time
Reporting to the Director, Controllership, the Senior Compliance Advisor coordinates and supports PHO’s Enterprise Risk Management, compliance, internal control and compliance monitoring…
Added 13 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Reporting to the Global Director of Revenue Enablement, Digital, you will play a key role in designing, delivering, and optimizing strategic enablement programs that empower our…
Added 13 mins ago
LS
M&A Originations Director
LEO Software Group
Canada
- Full-time
Rebuild origination around what AI can do now. Design and ship AI-enabled workflows across lead identification, research, outreach, CRM hygiene and reporting. Remove unnecessary steps…
Added 13 mins ago
ZS
Transformation Director / Infrastructure project manager
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Very good understanding of IT infrastructure and telecommunication design, concepts and standards. · Minimum of BSc in Computer science / Telecommunications ·
Added 13 mins ago
S
Senior Internal Auditor - Accounting and Operations
Solmax
Longueuil, QC
- Full-time
Global Director, Internal Audit, you will contribute to developing a dynamic, risk-based internal audit plan,
Added 27 mins ago
Senior Director, Finance Shared Services
Sofina Foods Inc
Brampton, ON
The Senior Director, Finance Shared Services will have Canadian national responsibility for driving and managing all aspects of the Accounts Payable, Payroll, Accounts Receivable and Trade…
Added 27 mins ago
D|
Director, Regulatory Affairs - Packaging Compliance - Global
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Full-time
We are looking for a Director, Regulatory Affairs - Packaging Compliance - Global who will lead our global packaging compliance team , ensuring our labels, components, and design strategy…
Added 27 mins ago
KH
Applied AI Evaluation & Product Researcher (Contract)
Kids Help Phone
Toronto, ON
- $95,000 to $110,000 CAD / year
- Contract
Design evaluation activities and coordinate the collection, analysis, and interpretation of appropriate data
Added 42 mins ago
IC
Trade Compliance Manager
IDEX Corporation
Ottawa, ON
- Full-time
…import, export, and customs compliance. The role reports to the Director of Compliance, Global Space & Defense (GS&D) and will also work closely with Iridian leadership, the IDEX Corporate…
Added 42 mins ago
Senior Manager, Business Banking Advisory - Tangerine
Scotiabank
Toronto, ON
The Senior Manager, Business Advisory acts as a strategic advisor to the Director Product, Platform & Proposition, Tangerine Business and leadership team, providing small business,…
Added 42 mins ago
Senior Manager, Marketing Channel Strategy & Operations
Scotiabank
Toronto, ON
…marketing channels, leveraging new capabilities, functionalities, design, workflow processes, and A/B Multivariate testing of digital campaigns across all marketing channels (Commerce,…
Added 42 mins ago
FG
Software Engineer, Full-Stack Applications (Associate Director)- AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
Define technical vision and accelerate AI-enabled transformation – Design robust, scalable full-stack applications using Java, Springboot and React, guide architectural decisions, establish…
Added 57 mins ago
V|
Senior Director Process Engineering - NORAM
Veolia | Water Tech
ON · Ontario, Canada
- $169,000 to $220,000 CAD / year
- Full-time
We're seeking a strategic and highly experienced Senior Director of Process Engineering to lead the design and development of water, wastewater, and bio-solids treatment solutions across…
Added 57 mins ago
RE
Senior Model Risk Audit Consultant
RONELLE EXPEDITING CORP
Toronto, ON
- Contract
Conduct audits as Team Participate or sometimes as Office in Charge (OIC) (for less complex projects) to assess the design and operating effectiveness of model risk management and controls,…
Added 57 mins ago
CF
Educational Developer, Decolonial and Indigenous Ways of Knowing (Designated Position)
Centre for Learning and Teaching, Dalhousie University
Halifax, NS
- Full-time
In collaboration with the team, and coordinated by the Director, co-create a program of professional development for Instructors of Record, working across all modalities. This may include…
Added 57 mins ago
CO
Senior Manager, Software Engineering
Capital One
Toronto, ON
- Full-time
…stereotype by integrating machine learning, conversational AI and design thinking into our core operations. We're a bank a tech company would build, where your work directly shapes…
Added 57 mins ago
UO
Lead, Enterprise Risk Management & Quality Assurance
University of Alberta
Edmonton, AB
- Full-time
Whereas the Executive Director (ED) provides primary leadership and strategy for the two functions, this role is accountable to the ED for designing, delivering and reporting on both a…
Added 57 mins ago
SL
Director, Security Architecture
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Provide architecture and design expertise on enterprise projects and security initiatives, including cross-domain functions, and certify domains in line with architecture governance.
Added 1 hour ago
XI
Director, Network Development & Operations
Xplore Inc.
Cornwall, ON
- Full-time
The Director, Network Development & Operations is the senior leader responsible for turning Xplore’s network architecture into an automated, scalable production network, delivering Core &…
Added 1 hour ago
XI
Director, Network Development & Operations
Xplore Inc.
Markham, ON
- Full-time
The Director, Network Development & Operations is the senior leader responsible for turning Xplore’s network architecture into an automated, scalable production network, delivering Core &…
Added 1 hour ago
XI
Director, Network Development & Operations
Xplore Inc.
Fredericton, NB
- Full-time
The Director, Network Development & Operations is the senior leader responsible for turning Xplore’s network architecture into an automated, scalable production network, delivering Core &…
Added 1 hour ago
XI
Director, Network Development & Operations
Xplore Inc.
Woodstock, NB
- Full-time
The Director, Network Development & Operations is the senior leader responsible for turning Xplore’s network architecture into an automated, scalable production network, delivering Core &…
Added 1 hour ago
XI
Director, Network Development & Operations
Xplore Inc.
Calgary, AB
- Full-time
The Director, Network Development & Operations is the senior leader responsible for turning Xplore’s network architecture into an automated, scalable production network, delivering Core &…
Added 1 hour ago
VC
Program Delivery Director (Integrated Marketing Campaign)
VTRAC Consulting Corporation (WBE)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Position: Program Delivery Director (Integrated Marketing Campaign)

Omilia

Solution Consultant Director, Partner channel

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

Role Purpose

The Solution Consultant Director exists to lead and scale Omilia's pre-sales function within an assigned region or global segment, driving revenue growth through technical excellence and team performance. The role combines senior people leadership with deep domain expertise in conversational AI, CCaaS, and enterprise sales - ensuring that the Solutions Consulting team consistently delivers high-impact, credible, and commercially aligned pre-sales engagements. By setting the standard for solution quality, enabling the team, and acting as the most senior technical voice in strategic deals, the Solution Consultant Director shapes how Omilia is positioned and won in the market.

Accountabilities

Own the end-to-end pre-sales function for the assigned region or segment - from team structure and capacity to the quality and commercial outcome of every technical engagement
Collaborate with the Sales Director supporting the assigned region or Segment
Be accountable for the performance, development, and retention of the Solution Consultants and Demo Engineers reporting into this role, creating the conditions for individual and collective excellence
Set and uphold the standard for solution architecture quality, RFP response rigour, and demonstration credibility across all regional opportunities
Own the strategic relationship with the most complex and highest-value prospects in the region, acting as the senior technical authority where deal complexity demands it
Drive alignment between Sales leadership, Product, and Delivery to ensure pre-sales commitments are achievable and that field intelligence continuously shapes the product roadmap
Own the regional pre-sales methodology, tooling, and enablement assets - ensuring the team operates with consistency, speed, and technical depth at every stage of the sales cycle
Be accountable for the accuracy and completeness of the technical handover from Sales to Delivery for all won opportunities across the team's portfolio

Key Responsibilities

Lead, coach, and develop a team of Solution Consultants and Demo Engineers - conducting regular 1:1s, setting clear performance expectations, and building a culture of technical rigour and commercial impact
Recruit and onboard Solution Consultant and Demo Engineer talent in alignment with regional headcount plans, ensuring new hires reach full productivity efficiently
Personally engage in the most strategically significant opportunities in the assigned region or global segment - leading discovery workshops, solution design reviews, and executive-level presentations where scale or complexity demands senior presence
Ensure all demos to be performed in the assigned region or global segment are done to a level of quality appropriate to Sales goals
Review and approve Demos, solution architectures, Scopes of Work, High Level Effort Estimates, and RFP responses for major accounts, ensuring alignment with Omilia's delivery standards and commercial risk appetite
Collaborate with Sales Directors and Account Executives in an assigned region or global segment to define pre-sales strategy, prioritise pipeline coverage, and align SC resources to opportunity value
Build and maintain a library of reusable assets for the assigned region or global segment - demo environments, solution templates, objection frameworks, and technical battle cards - that multiply team effectiveness
Serve as the senior escalation point for technical blockers, complex integration requirements, and commercially sensitive scope questions arising during the pre-sales cycle
Coordinate with Product and Delivery leadership to translate field intelligence into actionable roadmap input - synthesising capability gaps, competitive signals, and unmet customer needs
Drive pre-sales forecasting accuracy in collaboration with Sales leadership, providing visibility into deal progression, technical risk, and resource requirements
Represent Omilia at senior customer forums, industry events, and partner engagements, reinforcing the company's technical reputation and market credibility
Own continuous improvement of pre-sales processes, tooling, and team capability - identifying and closing gaps in methodology, skills, or assets that limit team performance

Requirements

Knowledge, Skills & Experience

Required:

Significant and demonstrable track record in pre-sales leadership within enterprise SaaS or conversational AI/CCaaS - with direct experience managing and developing Solutions Consultant or Pre-Sales Engineer teams
Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies, with the ability to speak credibly at both technical and executive levels
Proven ability to lead and close complex, high-value enterprise deals across multiple stakeholder levels (CX, IT, Procurement, C-suite) in a senior pre-sales or player-coach capacity
Strong commercial acumen: fluency in enterprise SaaS sales cycles, procurement dynamics, deal structuring, and how to align technical positioning to commercial outcomes
Experience designing and reviewing complex solution architectures involving SaaS platforms, REST APIs, CCaaS integrations, and enterprise technology ecosystems
Demonstrated ability to build and develop high-performing pre-sales teams - setting standards, coaching individuals, and building a results-oriented culture
Excellent executive communication and facilitation skills - able to lead strategic workshops, C-suite presentations, and internal stakeholder alignment with authority and clarity
Experience building reusable pre-sales assets and enablement programmes that improve team velocity and consistency
Fluency in English (written and verbal) at a professional level appropriate for international enterprise sales
Willingness and ability to travel internationally as required by regional pipeline and team needs

Nice to have:

Hands-on experience with major CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral
Background in computational linguistics, NLU model design, or dialogue management
Exposure to AI Act, GDPR, or other regulatory frameworks relevant to enterprise AI deployments in the EU
Additional European languages - German or other DACH-market languages are a strong advantage
Domain expertise in a specific vertical such as Banking, Insurance, Utilities, Healthcare, or Telco
Familiarity with enterprise ecosystem integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms
Experience working in a scale-up or high-growth enterprise software environment with evolving pre-sales structures

Omilia Note

Contribute actively and effectively as an integrated team member
Act as an Omilia ambassador in all interactions

Benefits

Fixed compensation;
Long-term employment with the working days vacation;
Development in professional growth (courses, training, etc);
Being part of successful cutting-edge technology products that are making a global impact in the service industry;
Proficient and fun-to-work-with colleagues;
Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

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More about this job

Responsibilities

Lead and develop the regional or segment pre-sales organization, owning team performance, solution quality, technical engagement outcomes, and accurate handovers to Delivery. Partner with Sales, Product, and Delivery on strategic opportunities, forecasting, reusable enablement assets, and translating customer and market insights into product input.

Requirements

Requires significant leadership experience managing enterprise SaaS or conversational AI/CCaaS pre-sales teams, deep knowledge of conversational AI and contact center technologies, and a record of supporting complex, high-value enterprise deals. Candidates should bring strong commercial judgment, solution architecture expertise, team development and executive communication skills, professional English fluency, and willingness to travel internationally.

Skills

Pre-Sales Leadership
Conversational AI
Contact Center Automation
Voice IVR
Natural Language Understanding
Enterprise SaaS Sales
Solution Architecture
CCaaS Integrations
REST APIs
Team Leadership and Development
Executive Communication
Strategic Deal Management
RFP Responses
Sales Forecasting
Pre-Sales Enablement
Stakeholder Alignment

Benefits

Fixed Compensation
Paid Vacation
Professional Development Courses and Training
Apple Equipment

Visa sponsorship

Not detected in the job text

Keywords

Conversational AI
CCaaS
Voice IVR
Natural Language Understanding
Contact Center Automation
Enterprise SaaS
Pre-Sales
Solution Consulting
Demo Engineering
Solution Architecture
REST APIs
AWS Connect
Genesys Cloud
NICE CXone
RingCentral
RFP Responses
Scopes of Work
High-Level Effort Estimates
Sales Forecasting
Dialogue Management
Computational Linguistics
AI Act
GDPR
SAP
Salesforce
Microsoft Dynamics
Customer Experience
Enterprise Integrations
Technical Handover
Pre-Sales Enablement

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