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Added 9 mins ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 9 mins ago
M-
Architectural Representatives
Mitrex - Building-Integrated Solar Technology
ON · Ontario, Canada
- Full-time
Comfortable with Salesforce or another CRM, and able to travel regularly within your territory
Added 9 mins ago
RS
Product Owner
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
The Senior Product Owner is an individual contributor who provides product leadership through influence for an Alberta SAP agile delivery team. Working across business and technology…
Added 9 mins ago
FI
QA Specialist (SQL, ETL)
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Position: Systems Testing/QA Specialist - Senior (SQL, ETL, Data Warehouse, Data Migration)
Added 9 mins ago
GD
Senior Integrations Engineer
Globalfaces Direct
Toronto, ON · North York, ON
- $95,000 to $115,000 CAD / year
- Full-time
…for 40+ charity clients across Canada and the US via payment/CRM integrations, our tablet app (Insight), and Azure/SQL Server data pipelines. We are seeking a Senior Integrations Engineer…
Added 9 mins ago
XS
Director of Growth
XA Security
Calgary, AB
- Full-time
Log every meeting and every opportunity in our CRM, and review the pipeline weekly
Added 24 mins ago
M
Senior Administrative Assistant
MNP
Toronto, ON
- Full-time
Make an impact with our Administration team as a Senior Administrative Assistant. This diverse team of professionals directly contributes to the success of the firm by supporting internal…
Added 39 mins ago
UO
Lead, Enterprise Risk Management & Quality Assurance
University of Alberta
Edmonton, AB
- Full-time
Added 39 mins ago
TG
Business Development Manager
The Gti Group
Montreal, QC · Lachine, Quebec
- Full-time
Accelerate your career - Clear path from BDR → Account Executive → Senior AE, based on performance, not tenure
Added 1 hour ago
HT
Systems Testing / QA Specialist
Hirematic Talent Solutions
Toronto, ON
- $40 to $48 CAD / hour
- Contract
We are seeking an experienced Senior Systems Testing / QA Specialist with a strong background in software quality assurance and testing. The successful candidate will be responsible for…
Added 1 hour ago
Y
Sales Development Representative (SDR) - B2B SaaS
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
Use Salesforce CRM to maintain accurate account details and contact information
Added 1 hour ago
CI
CRM Developer and Data Analyst
Caldwell Investment Management Ltd.
Toronto, ON
- Full-time
This is a rare opportunity to join a leading asset management firm as a CRM Developer and Data Analyst at Caldwell Investment Management. This is a critical role that involves the…
Added 2 hours ago
O
Solution Consultant Director, Partner channel
Omilia
Canada
- Full-time
…technical excellence and team performance. The role combines senior people leadership with deep domain expertise in conversational AI, CCaaS, and enterprise sales - ensuring that the…
Added 2 hours ago
UO
Marketing Coordinator, Research & Innovation
University of Manitoba
Winnipeg, MB
- $52,470.63 to $73,946.6 CAD / year
- Full-time
Familiarity with CRM and project tools (Airtable, Notion, Slack, Trello, etc.) is an asset.
Added 2 hours ago
GP
Manager
GGA Partners™
Toronto, ON
- Full-time
· Excellent written, verbal, and visual communication skills, including the ability to develop polished PowerPoint presentations and present findings to senior stakeholders.
Added 2 hours ago
SD
Senior Software Developer (Siebel CRM)
Symbiotic Digital
ON · Central Toronto (Moore Park / Summerhill East), Ontario
- Contract
Position: Senior Software Developer (Siebel CRM)
Added 2 hours ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 3 hours ago
TC
Director, Marketing and Business Development
TROIS Collective
Richmond Hill, ON
- $140,000 to $180,000 CAD / year
- Full-time
Maintain the firm’s CRM database of professional contacts and referral sources, and monitor referrals and business opportunities generated through marketing activities.
Added 4 hours ago
MA
Lead / Principal Data Engineer - Snowflake & dbt
Mitra AI
Canada
- Contract
Added 5 hours ago
NB
Senior Digital Journey Owner
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Digital Journey Owner within the Digital and Client Experience team at National Bank means being accountable for the vision of an end-to-end client journey and for…
Added 5 hours ago
O
Solution Consultant Director, Partner channel
Omilia
Remote, Canada
- Remote
…technical excellence and team performance. The role combines senior people leadership with deep domain expertise in conversational AI, CCaaS, and enterprise sales - ensuring that the…
Added 8 hours ago
RI
Key Account Manager
RMX Industries Pvt. Ltd.
Winnipeg, MB
- Full-time
…accessories. The role owns day-to-day account execution, with senior sales leadership supporting account strategy and major negotiations. Our North American team and manufacturing…
Added 9 hours ago
CC
Manager, Leadership Giving, Ontario
Canadian Cancer Society
Hamilton, ON
- Full-time
Provides leadership and support to senior leadership volunteers supporting major gift program development.
Added 9 hours ago
CC
Manager, Leadership Giving, Ontario
Canadian Cancer Society
Toronto, ON
- Full-time
Provides leadership and support to senior leadership volunteers supporting major gift program development.
Added 9 hours ago
CC
Manager, Leadership Giving, Ontario
Canadian Cancer Society
Ottawa, ON
- Full-time
Provides leadership and support to senior leadership volunteers supporting major gift program development.

Omilia

Solution Consultant Director, Partner channel

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

Role Purpose

The Solution Consultant Director exists to lead and scale Omilia's pre-sales function within an assigned region or global segment, driving revenue growth through technical excellence and team performance. The role combines senior people leadership with deep domain expertise in conversational AI, CCaaS, and enterprise sales - ensuring that the Solutions Consulting team consistently delivers high-impact, credible, and commercially aligned pre-sales engagements. By setting the standard for solution quality, enabling the team, and acting as the most senior technical voice in strategic deals, the Solution Consultant Director shapes how Omilia is positioned and won in the market.

Accountabilities

Own the end-to-end pre-sales function for the assigned region or segment - from team structure and capacity to the quality and commercial outcome of every technical engagement
Collaborate with the Sales Director supporting the assigned region or Segment
Be accountable for the performance, development, and retention of the Solution Consultants and Demo Engineers reporting into this role, creating the conditions for individual and collective excellence
Set and uphold the standard for solution architecture quality, RFP response rigour, and demonstration credibility across all regional opportunities
Own the strategic relationship with the most complex and highest-value prospects in the region, acting as the senior technical authority where deal complexity demands it
Drive alignment between Sales leadership, Product, and Delivery to ensure pre-sales commitments are achievable and that field intelligence continuously shapes the product roadmap
Own the regional pre-sales methodology, tooling, and enablement assets - ensuring the team operates with consistency, speed, and technical depth at every stage of the sales cycle
Be accountable for the accuracy and completeness of the technical handover from Sales to Delivery for all won opportunities across the team's portfolio

Key Responsibilities

Lead, coach, and develop a team of Solution Consultants and Demo Engineers - conducting regular 1:1s, setting clear performance expectations, and building a culture of technical rigour and commercial impact
Recruit and onboard Solution Consultant and Demo Engineer talent in alignment with regional headcount plans, ensuring new hires reach full productivity efficiently
Personally engage in the most strategically significant opportunities in the assigned region or global segment - leading discovery workshops, solution design reviews, and executive-level presentations where scale or complexity demands senior presence
Ensure all demos to be performed in the assigned region or global segment are done to a level of quality appropriate to Sales goals
Review and approve Demos, solution architectures, Scopes of Work, High Level Effort Estimates, and RFP responses for major accounts, ensuring alignment with Omilia's delivery standards and commercial risk appetite
Collaborate with Sales Directors and Account Executives in an assigned region or global segment to define pre-sales strategy, prioritise pipeline coverage, and align SC resources to opportunity value
Build and maintain a library of reusable assets for the assigned region or global segment - demo environments, solution templates, objection frameworks, and technical battle cards - that multiply team effectiveness
Serve as the senior escalation point for technical blockers, complex integration requirements, and commercially sensitive scope questions arising during the pre-sales cycle
Coordinate with Product and Delivery leadership to translate field intelligence into actionable roadmap input - synthesising capability gaps, competitive signals, and unmet customer needs
Drive pre-sales forecasting accuracy in collaboration with Sales leadership, providing visibility into deal progression, technical risk, and resource requirements
Represent Omilia at senior customer forums, industry events, and partner engagements, reinforcing the company's technical reputation and market credibility
Own continuous improvement of pre-sales processes, tooling, and team capability - identifying and closing gaps in methodology, skills, or assets that limit team performance

Requirements

Knowledge, Skills & Experience

Required:

Significant and demonstrable track record in pre-sales leadership within enterprise SaaS or conversational AI/CCaaS - with direct experience managing and developing Solutions Consultant or Pre-Sales Engineer teams
Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies, with the ability to speak credibly at both technical and executive levels
Proven ability to lead and close complex, high-value enterprise deals across multiple stakeholder levels (CX, IT, Procurement, C-suite) in a senior pre-sales or player-coach capacity
Strong commercial acumen: fluency in enterprise SaaS sales cycles, procurement dynamics, deal structuring, and how to align technical positioning to commercial outcomes
Experience designing and reviewing complex solution architectures involving SaaS platforms, REST APIs, CCaaS integrations, and enterprise technology ecosystems
Demonstrated ability to build and develop high-performing pre-sales teams - setting standards, coaching individuals, and building a results-oriented culture
Excellent executive communication and facilitation skills - able to lead strategic workshops, C-suite presentations, and internal stakeholder alignment with authority and clarity
Experience building reusable pre-sales assets and enablement programmes that improve team velocity and consistency
Fluency in English (written and verbal) at a professional level appropriate for international enterprise sales
Willingness and ability to travel internationally as required by regional pipeline and team needs

Nice to have:

Hands-on experience with major CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral
Background in computational linguistics, NLU model design, or dialogue management
Exposure to AI Act, GDPR, or other regulatory frameworks relevant to enterprise AI deployments in the EU
Additional European languages - German or other DACH-market languages are a strong advantage
Domain expertise in a specific vertical such as Banking, Insurance, Utilities, Healthcare, or Telco
Familiarity with enterprise ecosystem integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms
Experience working in a scale-up or high-growth enterprise software environment with evolving pre-sales structures

Omilia Note

Contribute actively and effectively as an integrated team member
Act as an Omilia ambassador in all interactions

Benefits

Fixed compensation;
Long-term employment with the working days vacation;
Development in professional growth (courses, training, etc);
Being part of successful cutting-edge technology products that are making a global impact in the service industry;
Proficient and fun-to-work-with colleagues;
Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

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More about this job

Responsibilities

Lead and develop the regional or segment pre-sales organization, owning team performance, solution quality, technical engagement outcomes, and accurate handovers to Delivery. Partner with Sales, Product, and Delivery on strategic opportunities, forecasting, reusable enablement assets, and translating customer and market insights into product input.

Requirements

Requires significant leadership experience managing enterprise SaaS or conversational AI/CCaaS pre-sales teams, deep knowledge of conversational AI and contact center technologies, and a record of supporting complex, high-value enterprise deals. Candidates should bring strong commercial judgment, solution architecture expertise, team development and executive communication skills, professional English fluency, and willingness to travel internationally.

Skills

Pre-Sales Leadership
Conversational AI
Contact Center Automation
Voice IVR
Natural Language Understanding
Enterprise SaaS Sales
Solution Architecture
CCaaS Integrations
REST APIs
Team Leadership and Development
Executive Communication
Strategic Deal Management
RFP Responses
Sales Forecasting
Pre-Sales Enablement
Stakeholder Alignment

Benefits

Fixed Compensation
Paid Vacation
Professional Development Courses and Training
Apple Equipment

Visa sponsorship

Not detected in the job text

Keywords

Conversational AI
CCaaS
Voice IVR
Natural Language Understanding
Contact Center Automation
Enterprise SaaS
Pre-Sales
Solution Consulting
Demo Engineering
Solution Architecture
REST APIs
AWS Connect
Genesys Cloud
NICE CXone
RingCentral
RFP Responses
Scopes of Work
High-Level Effort Estimates
Sales Forecasting
Dialogue Management
Computational Linguistics
AI Act
GDPR
SAP
Salesforce
Microsoft Dynamics
Customer Experience
Enterprise Integrations
Technical Handover
Pre-Sales Enablement

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