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Omni ventilation Inc.

Dispatcher

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Omni Ventilation Inc., founded in 1983, specializes in industrial and commercial air conditioning, ventilation, heating, and controls. Based in Ville Saint-Laurent, the company provides highly technical services to industrial and commercial property owners across Canada. Omni Ventilation focuses on reliable climate control solutions that support complex building systems and operational needs. Team members work in a professional environment that values technical expertise, safety, and customer satisfaction. The company offers opportunities to grow within the building services and HVAC industry.

Role Description The Dispatcher is a full-time, on-site role based in Montreal, QC. This position coordinates daily service calls and installations, assigns technicians to jobs, and monitors schedules to ensure timely and efficient completion of work. The Dispatcher communicates with customers, technicians, and management to confirm appointments, relay job details, and adjust priorities as needed. Daily tasks include updating work orders in the system, tracking job progress, handling urgent requests, and maintaining accurate records of service activities. The role also involves supporting workflow planning, verifying that required materials and documentation are in place, and assisting with general office and administrative tasks related to dispatch operations.

Qualifications

Strong organizational and time-management skills to prioritize multiple service calls and manage changing schedules.
Effective communication and customer service skills for interacting with technicians, clients, and internal teams.
Proficiency with dispatch or scheduling software, basic computer skills (email, spreadsheets), and data entry accuracy.
Attention to detail and problem-solving skills to resolve scheduling conflicts and handle urgent or unforeseen issues.
Ability to work on-site full-time in Montreal, QC, and collaborate in a fast-paced service environment.
Experience in HVAC, building services, or related technical service industries is an asset.
Previous experience in dispatching, scheduling, or administrative coordination is preferred.
High school diploma or equivalent required; post-secondary education in administration or related field is an advantage.

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More about this job

Responsibilities

Coordinate daily service calls and installations by assigning technicians, managing schedules, and adjusting priorities to support timely completion of work. Communicate with customers, technicians, and management; update work orders, track job progress, handle urgent requests, and maintain accurate records.

Requirements

Requires a high school diploma or equivalent, strong organizational and time-management abilities, effective communication and customer service skills, and basic computer proficiency with accurate data entry. Previous dispatch, scheduling, or administrative coordination experience is preferred; HVAC or building services experience and post-secondary education in administration are assets.

Skills

Organization
Time Management
Scheduling
Dispatch Coordination
Communication
Customer Service
Dispatch Software
Computer Skills
Data Entry
Attention to Detail
Problem-Solving
Prioritization
Recordkeeping
Workflow Planning
HVAC Service Coordination

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Industrial Air Conditioning
Commercial Air Conditioning
Ventilation
Heating
Building Controls
Dispatch
Service Calls
Installations
Technician Scheduling
Dispatch Software
Work Orders
Job Tracking
Customer Service
Data Entry
Recordkeeping
Workflow Planning
Materials Coordination
Administrative Support
Building Services

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