Account Manager, Client Solutions

Account Manager, Client Solutions

You will take on a newly created position at OMG as a Client Solutions Manager. In this role, you will be responsible for the development and delivery of OMG Outcomes and Creo Solutions for clients across Montreal primarily and across Canada. You will be cultivating strong relationships with internal and external clients and optimizing marketing results.

About OMG Solutions

As a member of the Client Solutions Team, you will serve as a cross-functional day to day manager responsible for development of client solution programs, integration with agency/clients, and delivering success of Omnicom’s specialized product and service offerings for digital first and influencer solutions. You bring to the table expertise across digital, programmatic, social, influencer, and measurement on one or more products and will be further cross trained across all principal and specialized solutions, so that you can partner closely with agency teams, product owners, and clients to identify needs, recommend strategic solutions, and ensure seamless delivery. Your responsibilities will include supporting growth efforts organically (and externally as needed) streamlining onboarding and activation, fostering collaboration between central and agency teams, developing a proficiency of agency and client commercials to drive value generation, and maintaining a deep understanding of the evolving product suite. Success in this role will be measured by increased solutions delivery excellence, product adoption, enhanced client satisfaction, and measurable revenue growth.

• Serve as a Solutions expert across the full suite of principal and specialized solutions
• Create sales strategies applicable to each client tier
• Partner with agency teams to identify client needs and recommend best-fit solutions
• Support growth efforts and lead product onboarding and activation
• Ensure smooth collaboration between Solutions and agency teams
• Track and report on product adoption, client satisfaction, and revenue impact
• Maintain up-to-date knowledge of product enhancements and industry trends

OMG Solutions prominently include OMG Outcomes.

OMG Outcomes, a division of Omnicom Media Group, collaborates to provide innovative and sustainable digital solutions to clients. OMG Outcomes focuses on developing purchasing models that ensure business results while reducing costs and risks, through guaranteed media measurements and transparent investment strategies in digital channels.

Creo, a division of Omnicom Media Group, Creo is Omnicom’s data-driven influencer marketing capabilities, combining first-to-market solutions to plan, activate and measure influencer impact as a media channel. Creo combines a managed service offering with end-to-end workflow technology to predict performance and protect brands.

Responsibilities:

• Client Relationship Management: Drive overall paid social strategy and associated tactics to meet client’s goals, collaborating closely with integrated media leads (programmatic, search, etc.) and creative and data teams. Consult, educate and negotiate with clients and agency partners, while highlighting successes along the way with the client and addressing obstacles and opportunities.
• Strategic Planning: Develop and implement strategic plans to meet client objectives, leveraging OMG strategic solutions for Performance, in a fast-paced environment while maintaining a high level of organization and delivery.
• Program & Performance Monitoring: Execute and manage the campaigns in marketing, with suite of tools to enhance optimization as well as output reporting requirements for campaigns including post reporting, insights, etc. Extract, interpret and apply insight and actions from data to campaigns
• Cross-Functional Collaboration: Work closely with internal/external teams/clients/partners, including sales, product development, and analytics, to ensure seamless execution of client strategies.
• Market Insights & Innovation: Stay abreast of industry trends and innovations, contributing to the continuous improvement of our services and offerings across digital, with emphasis on platform, industry, and martech landscape (I.e. CAPI, GMP, etc).

WE WANT TO KNOW YOU if you have:

Education: Degree in marketing, business, or a related field.

Experience: Experience in client account management, digital platform expertise for large advertisers, with proven examples of strong client relationship management and growth in results.

• Manager: 3+ years / Supervisor**: 5+ Years
• Platform expertise in two or more areas: Programmatic, Social, Retail Media, Strong leadership and communication skills.
• Deep understanding of media measurements and performance analysis.
• Ability to develop and implement tactical plans.
• Experience in risk management and media transparency.
• Excellent analytical and problem-solving skills.
• Experience in platforms such as Meta, Pinterest, Snapchat, TikTok, LinkedIn, DV, TTD, etc.
• Knowledge of adjacent technologies, including analytics, DSP, ad server, SDK, CDP, DMP, BQ, and Cloud.
• Experience in developing client relationships and understanding their business objectives.
• Exceptional internal and external communication skills, including the ability to translate technical concepts for business stakeholders.
• Bilingual (English and French) would be an additional asset, but not mandatory
• Available for limited travel for key client engagements, industry events, and Google meetings.

This is an active vacancy. We are currently hiring for this role and reviewing applications on an ongoing basis.

Expected Salary: $65,000 - $75,000

Omnicom Media is providing the compensation range that the company is willing to pay for this position based on the successful applicant’s education, experience, knowledge, skills and abilities. In addition, Omnicom Media provides rewarding offerings such as:

• Generous paid time off with a minimum of 37 paid days off including vacation and monthly wellness days. We also have four-day long weekends, half-day summer Fridays, and meeting-free Friday afternoons year-round.

• A flexible hybrid work model that works for you.

• A focus on personal development with formal training opportunities, including mental health training and inclusion education for everyone.

• A chance to be part of and grow within a global network of agencies.

• The opportunity to contribute to our company culture by joining one of our many community-based employee groups, such as Black Employee Network, Girls on Fire, Hispanic or Latinx Alliance, Neuro Network, Pan-Asian Network, and Rainbow Lounge.

Omnicom is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, colour, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to canadatalent@mbww.com