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Added 47 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 47 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 1 hour ago
Senior Visualization Professional
Capgemini
Mississauga, ON
Added 1 hour ago
Senior Information and Data Security Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking an experienced Senior Information and Data Security Analyst to join our cross-functional team supporting RBC's data security infrastructure. In this role you will provide…
Added 1 hour ago
Enterprise Architect - Applications & ERP
Nutrien
Saskatoon, SK
Full-time
Maintain application portfolio, standards, decisions and exception information in the designated EA repository with support from the EA Business Analyst and accountable data owners
Added 1 hour ago
Enterprise Architect - Applications & ERP
Nutrien
Calgary, AB
Full-time
Maintain application portfolio, standards, decisions and exception information in the designated EA repository with support from the EA Business Analyst and accountable data owners
Added 1 hour ago
Group Annuity Administrator
TELUS Health
Toronto, ON
$39,900 to $74,100 CAD / year
Full-time
A flexible schedule and a comprehensive benefits program
Added 1 hour ago
Business Systems Analyst
Superior Plus Propane Talent Acquisition
Canada
Reporting directly to the Product Owner, Salesforce, the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating…
Added 1 hour ago
Senior Application Analyst
Classic Fire + Life Safety
Toronto, ON
Full-time
The Senior Application Analyst serves as the organization’s primary subject matter expert for a portfolio of business-critical software applications spanning construction project…
Added 1 hour ago
Technical Analyst
RBC
Toronto, ON
Full-time
A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
Added 1 hour ago
Senior Analyst, Software Asset Management
OMERS
Toronto, ON · Head Office Toronto
Full-time
The Senior Analyst, Software Asset Management (SAM) is an experienced SAM professional responsible for supporting the management of enterprise software assets, vendor licensing, software…
Added 1 hour ago
Sr. Financial Analyst
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
$7,727.33 to $11,112 CAD / month
Full-time
The role of the Senior Financial Analyst is to provide strategic support; establish strong policies and processes for the planning, budgeting, and reporting process; and provide overall…
Added 1 hour ago
Registrations Analyst, Regulatory Registrations - Bilingual
CIBC
Montreal, QC
Full-time
The Registrations Analyst will be a member of the Regulatory Registrations team, reporting to the Senior Manager. The Registrations Analyst will be accountable for providing new and renewal…
Added 1 hour ago
Financial Analyst
Nova Scotia Health and IWK Health
Halifax, NS
The Financial Analyst reports to the Manager Corporate Transactions & Treasury who oversees Accounts Receivable, Accounts Payable and provides support to IWK leaders (ELT, Directors,…
Added 2 hours ago
Bilingual Expense Compliance Senior Analyst, Global Finance Services
Deloitte
Toronto, ON
Full-time
As an Expense Compliance Senior Analyst, you will serve as the primary French-language support channel for expense compliance work. Your specific responsibilities will include:
Added 2 hours ago
Senior Software Developer – CRM / Dynamics 365 & Power BI
Joblinxsapp
Toronto, ON
Full-time
Justice Technology Services is seeking a Senior Software Developer – CRM to support the Office of the Public Guardian and Trustee (OPGT) Modernization Program.
Added 2 hours ago
Quality Analyst – Escape Management Specialist
Pratt & Whitney
Halifax, NS
Full-time
Job title: Quality Analyst – Escape Management Specialist
Added 2 hours ago
Senior Financial Planning Analyst
Altis
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Our client, a large and respected healthcare organization, is seeking a Senior Financial Planning Analyst to support organization-wide planning while managing a designated financial…
Added 2 hours ago
Coordonnateur interventions – Traçabilité / Certificat de conformité électronique et analyste de données SQA / eCofC / Traceability Coordinator & Data Analyst (SQA)
Pratt & Whitney
Longueuil, QC
Full-time
Job Title: eCofC / Traceability Coordinator & Data Analyst (SQA)
Added 2 hours ago
Business Systems Analyst
Superior Propane
AB · Alberta, Canada
Contract
Reporting directly to the Product Owner, Salesforce, the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating…
Added 2 hours ago
Analyste d'affaires / Product Owner
Pratt & Whitney
Longueuil, QC
Full-time
Added 2 hours ago
Analyst/Senior Analyst, Customer Operations
Clarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As an Analyst/Senior Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to…
Added 2 hours ago
Analyst, Sales & Trading
OnClarity
Vancouver, BC
$90,000 to $150,000 CAD / year
Full-time
As an Analyst, Sales & Trading, you will be a key member of Clarity's front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In this role,…
Added 2 hours ago
Domain Consultant – Commercial & Specialty Lines Insurance
Cognizant
Toronto, ON
$88,000 to $140,000 CAD / year
Full-time
5+ years of experience in Commercial and/or Specialty Lines P&C insurance, in roles such as underwriter, business analyst, product analyst, or domain consultant.
Added 2 hours ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce
Montreal, QC
Contract
Coordinate with data science and business analyst teams, as well as external vendors, to cultivate a calendar of data science opportunities tied to product announcements and tent-pole…

OnClarity

Analyst/Senior Analyst, Customer Operations

Vancouver, BC, Canada

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Oct 2, 2026
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As an Analyst/Senior Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact [email protected].

Compensation Range: CA$85K - CA$125K

Apply About employer

More about this job

Responsibilities

You will manage critical operational processes to ensure efficient user onboarding and provide direct technical support to customers. Additionally, you will identify workflow friction points and advocate for process improvements while maintaining internal documentation.

Requirements

Candidates should have 2-3 years of experience in a customer-facing or operational role within a SaaS or fintech environment. You must possess strong technical aptitude, a proactive mindset, and the ability to obtain SIE and S7 licenses.

Skills

Customer operations
Technical support
Onboarding
Process improvement
Documentation
Knowledge base management
SaaS
Financial technology
Communication
Collaboration
Problem solving
Customer-first mentality
Lifecycle communication
SIE license
S7 license

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team-building events

Visa sponsorship

Detected

Keywords

Customer Operations
SaaS
Fintech
Onboarding
Technical Support
Process Improvement
Knowledge Base
Lifecycle Emails
SIE License
S7 License
Operational Efficiency
Customer Experience
Venture-backed
Secondary Transactions
Liquidity
Product Guidance
Workflow Optimization
Communication
Collaboration
Detail-oriented

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