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Added 26 mins ago
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Senior Financial Claims Analyst
Dexian
Toronto, ON
- Contract
Assess financial exposure on claims, set reserves, and conduct presentations to senior management on high exposure losses
Added 26 mins ago
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Operations Analyst
Adecco
Markham, ON
- Full-time
Adecco is recruiting an Operations Analyst for our client, a growing Canadian company in the self-storage industry.
Added 27 mins ago
Accounts Receivable Associate
Imperial Brady
Joliette, QC
o Communicates negative payment trends and other critical customer issues to the Credit Financial Analyst group.
Added 27 mins ago
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Global Asset Management Junior Analyst
BMO
Toronto, ON · FCP
- Full-time
The above represents BMO Financial Group’s pay range and type.
Added 38 mins ago
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Analyst, Real Estate
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $76,000 to $124,000 CAD / year
- Full-time
We are seeking an Analyst to join the Real Estate Investment Management team. The Analyst will support investment evaluation, transaction execution, asset and portfolio management, research…
Added 38 mins ago
NF
Senior Analyst, Strategy & Corporate Development (18-Month Contract)
Northbridge Financial Corporation
Toronto, ON
- Full-time
What it’s like to be a Northbridge Senior Analyst, Strategy & Corporate Development
Added 52 mins ago
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Analyste BI
DELAN - IT Talent Solutions
Longueuil, QC
- Full-time
The BI Analyst will be responsible for designing, developing, and optimizing business dashboards and reports in an environment combining SQL, Power BI and SAP BusinessObjects, contributing…
Added 54 mins ago
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Credit Analyst
BMO
Vaughan, ON · VMC
- Full-time
At BMO, we're driven by a shared purpose: Boldly Grow the Good in business and life. As a Credit Analyst, Diversified Industries, you'll play a critical role in helping businesses achieve…
Added 58 mins ago
Capital & Maintenance Program Analyst
Toronto Hydro
Toronto, ON
Added 1 hour ago
AI
Accounting analyst
American Iron and Metal
Laval, QC
- Full-time
As an Accounting Analyst, you’ll report directly to the Accounting Supervisor and will be part of the Finance team of Kenny U-Pull.
Added 1 hour ago
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Accounting analyst
AIM KENNY U-PULL
Laval, QC
- Full-time
As an Accounting Analyst, you’ll report directly to the Accounting Supervisor and will be part of the Finance team of Kenny U-Pull.
Added 1 hour ago
Cost Analyst
Hilton Food Group Plc
Brantford, ON
…foremost on Bill of Materials and the ERP systems used in our financial process. In addition, it will provide financial analysis (Power BI), assist in budgeting and prepare financial…
Added 1 hour ago
CO
Job ID #32193: Senior Financial Analyst-Accounting
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Manager, Accounting Services, the Senior Financial Analyst - Accounting will provide financial analysis, scenario analysis and sound strategic advice in the management and…
Added 1 hour ago
GE
Collections Analyst
Gerrie Electric Wholesale LTD
Burlington, ON
- Full-time
Brings experience in collections, accounts receivable, or accounting, with a solid understanding of credit terms, invoicing, and payment processes. Capable of reconciling accounts,…
Added 1 hour ago
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Enterprise Delivery Reporting and Orchestration Analyst
TD
Toronto, ON
- Full-time
Coordinate enterprise delivery intake for qualifying business cases requiring Chief Financial Officer or Chief Executive Officer review, initiatives with persistent risk, benefits erosion,…
Added 1 hour ago
SENIOR ENERGY MANAGEMENT ANALYST
City of Toronto
Toronto, ON
…management and the environment. The Senior Energy Management Analyst is an integral part of the team in identifying, investigating, recommending and implementing improvements leading to…
Added 2 hours ago
MC
Finance Manager - FP&A & Special Projects
Molson Coors
Toronto, ON · Etobicoke, CA-ON
- Other
…Leadership partners, as well as the Molson Coors Technical Accounting, Corporate Financial Planning and Global Business Services groups. This person shall oversee the deliverables of 2…
Added 2 hours ago
RO
Manager, HR Systems
Region of Waterloo
Kitchener, ON
- $114,860.2 to $143,579.8 CAD / year
- Full-time
Supervises a Senior Analyst of HRC Systems, SAP HXM Systems Analyst, and a Workforce Management and SAP HXM Systems Analyst.
Added 4 hours ago
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Business Systems Analyst- Payments Modernization
CGI
Toronto, ON
- Full-time
Are you motivated by the opportunity to lead transformative payment modernization initiatives for a global financial leader? CGI is seeking an elite Senior Business Systems Analyst-…
Added 5 hours ago
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US Corporates - Senior Credit Analyst , Technology, Media & Telecom - Toronto
Fitch Ratings
Toronto, ON
- Full-time
US Corporates – Senior Analyst, Technology, Media & Telecom
Added 5 hours ago
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Analyst Intern - Sustainability Engineering (12 - 18 months)
Kinross Gold Corporation
Toronto, ON
- Full-time
…Corporate Citizenship, High Performance Culture, and Rigorous Financial…
Added 8 hours ago
KM
Analyste d'affaires (Maritimes)
Konica Minolta Business Solutions Canada
Moncton, NB
- Contract
The Business Analyst is relied on by Management to develop and roll out internal and customer facing reports and dashboards. In addition, the BA is responsible for analyzing, interpreting,…
Added 8 hours ago
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Senior Income Tax Analyst
Co-operators
Burlington, ON
- Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's…
Added 8 hours ago
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Senior Business Systems Analyst
Co-operators
Moncton, NB · Guelph, ON · Toronto, ON · Mississauga, ON · Montreal, QC · Laval, QC · Regina, SK · Calgary, AB
- Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 9 hours ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.

Closed listing

OnClarity

Analyst / Sr Analyst, Account Services

Vancouver, BC, Canada

$85,000 to $125,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Closing date: Oct 2, 2026
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As a Customer Service Representative (Analyst/Senior Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Account Services initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

Compensation Range: CA$85K - CA$125K

About employer

More about this job

Responsibilities

You will manage critical operational processes to ensure efficient user onboarding and provide direct technical support to customers. Additionally, you will advocate for process improvements and maintain internal documentation to enhance the overall user experience.

Requirements

Candidates must have 2-3 years of experience in a customer-facing or operational role within a SaaS or fintech environment. Strong technical aptitude, excellent communication skills, and a proactive, solution-oriented mindset are required.

Skills

Customer service
Operational processes
Technical support
Onboarding
Documentation
Knowledge base management
SaaS
Financial technology
Communication
Collaboration
Problem solving
Process improvement
Lifecycle communication
SIE license
S7 license

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team building events

Visa sponsorship

Detected

Keywords

Account Services
SaaS
Fintech
Onboarding
Customer Support
Technical Support
Operational Efficiency
Knowledge Base
Lifecycle Emails
SIE License
S7 License
Venture-backed
Pre-IPO
Liquidity
Institutional-grade platform
Process Improvement
User Experience
Documentation
Communication
Collaboration
Problem Solving
Detail-oriented
Customer-first
Financial Services

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