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Added 1 min ago
I
Winter 2027: Software Developer Co-op, Front End (8 months)
Intuit
Toronto, ON
- Full-time
Actively enrolled in a post-secondary education program.
Added 1 hour ago
UH
Timber-Tech Truss LP. - Design Manager
UpSourced HR
Aldersyde, AB
- Full-time
Post-secondary education in Engineering, Architectural Technology, or Design preferred
Added 3 hours ago
HM
Neurology
Health Match BC
Penticton, BC
- Internship
…collaborative, with a focus on clear communication, ongoing education, and supporting patients and families through diagnosis and treatment. This is a collegial community-based practice…
Added 3 hours ago
CU
Library Technician 2, Resource Support
Capilano University
North Vancouver, BC
- Full-time
…vendors, other relevant personnel in Libraries of other BC post-secondary institutions, library employees and library users, and collaborate with cross-functional…
Added 4 hours ago
Student, Business/ Commerce, Accounting, Finance, Calgary (May 2027)
Cenovus Energy
Calgary, AB
We acknowledge the value of transferrable skills and may consider equivalent combinations of experience and education should you not meet a specific requirement.
Added 4 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Champion continuous improvement and safety innovation, identifying opportunities to improve processes, leverage technology and data, enhance employee engagement, and increase the…
Added 4 hours ago
CO
Fleet Specifications Technologist
City of Winnipeg
Winnipeg, MB
- Full-time
Post-secondary diploma in Mechanical Engineering Technology and registered as a Certified Engineering Technologist (CET) with Certified Technicians and Technologists Association of Manitoba…
Added 5 hours ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Post-Secondary education or skilled trade certification required
Added 7 hours ago
LS
Special Education Assistant - Visually Impaired
Langley School District #35
Langley (District), BC · City of Langley, BC
- Full-time
An Education Assistant supporting blind and/or visually impaired students plays a vital role in facilitating their educational journey. They provide invaluable assistance by adapting…
Added 7 hours ago
PC
Systems Administrator
ProServeIT Corporation
Charlottetown, PE
- Full-time
Can show either 3+ years’ experience in an IT support role or have post-secondary education in a recognized IT program.
Added 8 hours ago
AS
Casual Sign Language Interpreter
Abbotsford School District
Abbotsford, BC
- Temporary
Working in public education is both challenging and rewarding, but at the Abbotsford School District we truly believe that every one of our employees has the opportunity to help children…
Added 8 hours ago
AS
IT Field Technologist
Abbotsford School District
Abbotsford, BC
- Full-time
Grade 12 diploma, or equivalent, supplemented by completion of a recognized post-secondary computer technology program or equivalent. A current technology certification is also required. A…
Added 9 hours ago
LS
District Visual Language Interpreter
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
…we prioritize student success through a holistic approach to education, valuing both academic achievement and personal growth. Our dedicated team of educators, support staff, and…
Added 9 hours ago
Site Lead - Program Development and Evaluation (MLSE - West)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Post-Secondary education (or pursuing) in Community Development, Social Work, Child and Youth work, Sports Management/Development or other relevant fields, considered an asset.
Added 9 hours ago
QR
Warehouse Supervisor
Quincaillerie Richelieu
Barrie, ON
- Full-time
Post-secondary education in Supply Chain Management, Logistics, Business Administration, or related field is preferred.
Added 9 hours ago
A
IT Store Support Technician
Ardene
Laval, QC
- Full-time
Post-secondary education in a relevant field of study; technical certification an asset;
Added 9 hours ago
PR
HR Systems Consultant
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
Post-secondary Diploma/Degree in Business, Human Resources, Education, Operations/ Logistics, or an equivalent combination of education and work experience
Added 9 hours ago
BV
Prospect Analyst
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…
Added 9 hours ago
BV
Learning Design Consultant
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…
Added 9 hours ago
BV
Security and Emergency Services Manager
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…
Added 9 hours ago
Instructor - Legal Assistant Diploma
Bow Valley College
Calgary, AB
2 years’ instructional experience at the post-secondary/adult education/corporate training level or combination thereof.
Added 9 hours ago
BV
Prospect and Donor Analyst
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…
Added 9 hours ago
BV
Instructor - Education Assistant
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…
Added 9 hours ago
BV
Facilities Manager
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…
Added 9 hours ago
BV
Academic Quality Assurance Specialist
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…

Closed listing

OnClarity

Analyst / Sr Analyst, Account Services

Vancouver, BC, Canada

$85,000 to $125,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Closing date: Oct 2, 2026
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As a Customer Service Representative (Analyst/Senior Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Account Services initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

Compensation Range: CA$85K - CA$125K

About employer

More about this job

Responsibilities

You will manage critical operational processes to ensure efficient user onboarding and provide direct technical support to customers. Additionally, you will advocate for process improvements and maintain internal documentation to enhance the overall user experience.

Requirements

Candidates must have 2-3 years of experience in a customer-facing or operational role within a SaaS or fintech environment. Strong technical aptitude, excellent communication skills, and a proactive, solution-oriented mindset are required.

Skills

Customer service
Operational processes
Technical support
Onboarding
Documentation
Knowledge base management
SaaS
Financial technology
Communication
Collaboration
Problem solving
Process improvement
Lifecycle communication
SIE license
S7 license

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team building events

Visa sponsorship

Detected

Keywords

Account Services
SaaS
Fintech
Onboarding
Customer Support
Technical Support
Operational Efficiency
Knowledge Base
Lifecycle Emails
SIE License
S7 License
Venture-backed
Pre-IPO
Liquidity
Institutional-grade platform
Process Improvement
User Experience
Documentation
Communication
Collaboration
Problem Solving
Detail-oriented
Customer-first
Financial Services

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