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Client Service Associate
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- Full-time
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OnDeck Marketing

Operations Project Manager

Calgary, AB, Canada

Salary Range: $72,000 - $80,000 CAD, based on experience · Full-time

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Job details

Pay: Salary Range: $72,000 - $80,000 CAD, based on experience
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are

OnDeck Marketing is a fast-growing digital out-of-home media company operating inside community colleges and high schools across North America. We connect higher ed institutions with their ideal prospective students through screens placed in school hallways and managed digital media campaigns across social media and programmatic platforms.

The Role

The Operations Project Manager keeps client campaigns on track from launch to close and keeps an assigned portfolio of partner schools engaged, growing, and technically up and running.

The role combines three areas of work: project managing client campaigns across OnDeck's Screens and Digital service lines , running the logistics and technical upkeep of the screens across our network, and managing relationships with partner school contacts towards network growth.

What You'll Do

Campaign Project Management (Screens and Digital)

Track creative, asset, and approval deadlines, and follow up with internal teams and clients to keep campaigns launching on time
Maintain campaign tasks and status in OnDeck's project management tools so the current state of every campaign is visible to the team
Confirm that the screens are working before and during each flight, and flag outages or school closures that could affect delivery
Identify risks to timelines, budgets, or delivery across both service lines, and escalate them early with proposed solutions
Coordinate campaign close-out, including making sure final reporting reaches Client Success Managers complete and on time
Support the virtual assistant team with the screen-level and campaign information needed for content uploads and reporting

Screen Installation Logistics

Plan and coordinate the logistics of new screen installations, including scheduling, school coordination, site requirements, equipment, and vendor bookings
Confirm each install is complete, the screen is working, and the school knows who to contact, before handing it off to active operation

Technical Network Maintenance

Monitor the active screen network for outages, connectivity issues, and hardware faults
Troubleshoot screen issues with schools and coordinate repairs and replacements with the technical team and vendors
Prepare regular screen uptime reporting
Maintain an accurate inventory of installed screens, their locations, and their status
Escalate recurring technical issues or vendor concerns

Partner School Relationships

Serve as the main point of contact for guidance counsellors, administrators, and district contacts at partner schools in the assigned portfolio
Hold regular check-ins with partner school contacts to keep them engaged and surface any concerns early
Demonstrate ongoing value to schools by sharing relevant content, such as newsletters, bursary updates, and other useful information
Support the development and distribution of original screen content that meets counsellors' needs and school goals
Gather feedback from counsellors on new ideas, content pilots, and product changes

Referrals and Network Growth

Source referrals to prospective partner schools, and sell through new partner schools
Source referrals to client institution contacts, and hand them off to Business Development for new business or to Client Success for existing clients
Keep partner school, screen, and referral records accurate and current in the CRM, in line with OnDeck's data standards

Reporting and Process

Meet reporting deadlines and follow the processes and playbooks set for partner, screen, and campaign operations
Propose and implement improvements to processes and workflows based on day-to-day experience with schools and screens
Report regularly on portfolio health, screen status, and KPI progress

Who You Are

Organized and Detail-Oriented: You naturally take charge of projects and lead collaborative teams towards delivering valuable outcomes.
Customer-Driven: You excel at building relationships with customers over time and leveraging them towards company growth.
Technically-Minded: You can diagnose a hardware issue from afar and nerd out over workflow systems and granular reporting.
A Confident Communicator: You're comfortable having conversations with internal stakeholders and external customers through face-to-face and written channels.

Qualifications & Experience

Required

Project management experience, ideally running several client projects with overlapping deadlines at once
Experience with project management software such as Asana, Monday.com, Trello
Technical troubleshooting skills, including diagnosing and resolving issues
KPI reporting
Customer relationship management

Preferred

Experience with content management systems for digital screens, such as Skykit
Experience in data management and reporting
Familiarity with digital advertising campaigns (for example paid social, search, or programmatic)
Agency experience coordinating work between clients-facing and delivery teams

Role Scope & Benefits

Salary Range: $72,000 - $80,000 CAD, based on experience
Full-Time
Based in Calgary, AB
Hybrid, 2 days per week in office
Health and dental benefits
15 paid vacation days, plus a 2-week holiday office closure

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More about this job

Responsibilities

Manage client campaigns from launch through close, coordinate screen installations and network maintenance, and ensure accurate reporting and campaign delivery. Maintain relationships with partner schools, support network growth through referrals, and improve operational processes.

Requirements

Requires project management experience, including coordinating multiple projects with overlapping deadlines, along with experience using project management software, technical troubleshooting, KPI reporting, and customer relationship management. Preferred qualifications include digital screen content management, data management and reporting, digital advertising familiarity, and agency experience.

Skills

Project Management
Campaign Management
Technical Troubleshooting
KPI Reporting
Screen Installation Coordination
Hardware Maintenance
Vendor Coordination
Risk Management
Content Management
CRM Data Management
Process Improvement
Digital Advertising
Cross-Functional Communication

Benefits

Health and Dental Benefits
15 Paid Vacation Days
Two-Week Holiday Office Closure

Visa sponsorship

Not detected in the job text

Keywords

Asana
Monday.com
Trello
Skykit
Project Management
Campaign Management
Digital Out-of-Home Advertising
Digital Advertising
Paid Social
Search Advertising
Programmatic Advertising
Digital Screens
Content Management Systems
Technical Troubleshooting
Hardware Maintenance
Screen Installation
Network Uptime
KPI Reporting
CRM
Data Management
Vendor Coordination
Client Success
Partner School Relationships
Referral Generation
Process Improvement
Campaign Reporting

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