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One Therapy Network

Food Service Supervisor

Victoria, BC, Canada

Wage: $21.00 per hour · Full-time

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Applications open in a new tab.

Job details

Pay: Wage: $21.00 per hour
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 3 years of experience in food service
Working hours: 32-40 hours per week
Positions available: 1
Posting language: English
Posted: Oct 21, 2026

Original job description

Food Service Supervisor/Shift Manager

A&W – Victoria, BC
Island Burgers Inc.
Location: Mayfair Shopping Centre
#FC7 3147 Douglas Street, Victoria, BC

A&W in Victoria is seeking reliable, experienced Food Service Supervisors to join our leadership team in a full-time, permanent role. This opportunity is well suited to individuals who value responsibility, take pride in their work, and are looking for long‑term, stable employment that offers career growth opportunities with a respected Canadian brand.

Position Details

Wage: $21.00 per hour
Hours: 32-40 hours per week
Positions Available: 1
Employment Type: Full-time, Permanent
Language: English
Start Date: As soon as possible

What We Offer

Consistent, year‑round employment
A respectful, people‑centred workplace
Opportunities for growth, increased responsibility and career advancement
We recognize that employees have commitments outside of work, and we strive to offer flexible scheduling where operationally possible.
Optional, employee‑contributed Medical and Dental Benefits (single or family), including:
- Pharmaceuticals and Hospital Care
- Paramedical Services and Medical Equipment
- Vision Care and Travel Coverage
- Basic and Optional Life Insurance
Optional, employee‑contributed Group RRSP

About Us

The McMurray Group owns and operates A&W Restaurants throughout Western Canada. We are committed to building strong workplaces where people stay and build their careers through open communication, mutual respect, and recognition of a job well done. Our supervisors play a key role in creating professional, well‑run restaurants.

Role Overview

As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational decisions, and ensure food quality, safety, cleanliness, and customer service meet A&W standards.

This is a hands‑on leadership role for individuals who are comfortable taking ownership of their shift and supporting both people and performance.

Key ResponsibilitiesLeadership & Operations

Supervise and coordinate staff activities during assigned shifts
Assign stations, manage breaks, and ensure proper staffing levels
Open and/or close the restaurant, including safe and cash‑handling procedures
Address operational, staff, or guest concerns professionally and calmly
Support training, coaching, and onboarding of new employees
Ensure compliance with food safety, sanitation, and workplace safety standards
Complete shift documentation and required records accurately

Inventory & Cash Control

Assist with inventory counts and monitoring waste and usage
Follow established cash‑handling and loss‑prevention procedures
Support basic food and labour cost control
Assist with routine administrative and reporting tasks

Customer Experience

Maintain a clean, organized, and welcoming restaurant environment
Ensure guests receive prompt, friendly, and consistent service
Handle guest concerns using A&W service recovery standards
Ensure team appearance and conduct meet A&W brand expectations

Qualifications & Experience

Completion of secondary school or equivalent
Minimum 3 years of experience in food service
Previous lead, senior crew, or supervisory experience preferred
FOODSAFE Level 1 required (Level 2 considered an asset)
Strong communication and organizational skills
Dependable, mature, and comfortable working independently
Ability to succeed in a fast‑paced, accountable environment

Working Conditions

Fast‑paced restaurant environment
Standing and walking throughout shifts, with repetitive tasks typical of a food service environment
Occasional lifting of up to 14 kgs (approx. 31 lbs)
Shift work including mornings, evenings, weekends, and statutory holidays

Posted: October 20, 2026

Apply About employer

More about this job

Responsibilities

Oversee daily restaurant operations during assigned shifts, including supervising staff, assigning stations, managing breaks, and opening or closing the restaurant. Maintain food quality, safety, cleanliness, and customer service standards while supporting training, inventory and cash control, cost management, and shift documentation.

Requirements

Applicants must have completed secondary school or equivalent and have at least three years of food service experience; prior leadership or supervisory experience is preferred. FOODSAFE Level 1 is required, and candidates should have strong communication and organizational skills and be dependable and comfortable working independently in a fast-paced environment.

Skills

Staff Supervision
Shift Management
Restaurant Operations
Staff Scheduling
Training and Coaching
Food Safety
Sanitation
Workplace Safety
Inventory Control
Cash Handling
Cost Control
Customer Service
Conflict Resolution
Communication
Organization
Recordkeeping

Benefits

Medical Benefits
Dental Benefits
Vision Care
Travel Coverage
Life Insurance
Group RRSP

Visa sponsorship

Not detected in the job text

Keywords

Food Service
Restaurant Operations
Shift Management
Staff Supervision
Staff Scheduling
Food Safety
FOODSAFE Level 1
Sanitation
Workplace Safety
Cash Handling
Loss Prevention
Inventory Control
Waste Monitoring
Food Cost Control
Labour Cost Control
Customer Service
Service Recovery
Staff Training
Coaching
Onboarding
Shift Documentation
Administrative Reporting
Restaurant Cleanliness
Opening and Closing Procedures

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