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One Therapy Network

Restaurant Manager

Victoria, BC, Canada

Salary: $57,600 per Annum Total Potential Compensation: $59,600 per Annum · Full-time

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Job details

Pay: Salary: $57,600 per Annum Total Potential Compensation: $59,600 per Annum
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Experience: 3-5 years experience in Restaurant Management
Posting language: English
Posted: Oct 29, 2026

Original job description

A&W Restaurants in Victoria, BC, is seeking a Restaurant Manager to start immediately at our Mayfair Shopping Centre location. (#FC7 3147 Douglas Street)

Salary: $57,600 per Annum
Total Potential Compensation: $59,600 per Annum

Hours Per Week: 40
Language: English
Education: Secondary School Certificate or equivalent
Experience: 3-5 years experience in Restaurant Management

Benefits include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, and AD&D and an optional employee‑contributed Group RRSP.

The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed.

ROLE
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a motivated and productive team, and ultimately, the growth and profitability of the business.

RESPONSIBILITIES

Operations

Balance key goals including food quality, speed of service, guest experience, and cost control through effective oversight of operating systems.
Oversee weekly P&L performance including cost of goods, labour costs, and operating expenses.
Maintain A&W operational standards and conduct regular performance reviews; identify areas for improvement and implement corrective actions.
Ensure compliance with Workers Compensation, public health, and provincial employment standards.
Develop and manage staff scheduling to meet labour targets and support smooth operations.
Ensure all equipment and facilities remain in proper working condition and coordinate repairs as needed.
Foster a positive workplace environment and team morale.
Monitor and enforce adherence to health and safety regulations and food safety standards.

Human Resources

Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.
Address performance issues, coach team members, and terminate employment when required.
Provide leadership development, mentoring, and succession planning.
Lead restaurant meetings and support effective communication.
Ensure payroll and scheduling practices comply with employment standards.
Promote a safe, healthy, inclusive workplace.
Document critical incidents and report appropriately.
Ensure monthly Health & Safety meetings are completed, documented, and followed up.
Maintain strong knowledge of HR policies and ensure consistent application.

Financial

Complete daily, weekly, and period-end accounting and administrative tasks accurately and on time.
Manage inventory processes including ordering, waste tracking, cost control, and weekly counts.
Apply cash, food cost, and labour cost controls to ensure profitability.
Achieve financial targets by managing controllable costs and optimising operations.
Forecast sales volume and adjust strategies to meet budget and growth targets.
Monitor revenues and adjust procedures when appropriate.

Customer Service

Ensure cleanliness, sanitation, and safe food‑handling practices throughout the restaurant.
Maintain high guest satisfaction through effective staffing, preparation, and leadership.
Oversee local marketing initiatives and community engagement.
Address guest incidents and complaints using effective service recovery.
Ensure team appearance, behaviour, and professionalism meet A&W standards.
Monitor guest feedback trends and adjust strategies as needed.
Resolve customer concerns and ensure compliance with health and safety regulations.

QUALIFICATIONS & REQUIREMENTS

Strong interpersonal, communication, and leadership skills with supervisory experience.
Expertise in all restaurant positions and operating systems.
Thorough knowledge of standard Restaurant Operating Systems and Standards.
Strong ability and interest in developing others.
Ability to complete accounting tasks and manage administrative responsibilities.
FOODSAFE Level 1 required; Level 2 preferred.
Basic or Intermediate First Aid certification.
High school diploma or equivalent; hospitality training an asset.
Proficiency in POS systems, Windows 11, and Microsoft 365 Business.

COMPETENCIES

Leadership & People Development: Ability to inspire, coach, and develop team members.
Operational Expertise: Strong understanding of restaurant systems, standards, and regulatory requirements.
Financial Insight: Ability to manage budgets, analyze P&Ls, and control costs.
Customer Focus: Commitment to delivering positive guest experiences.
Decision-Making: Ability to make sound decisions under pressure.
Communication: Strong verbal and written communication skills.
Problem-Solving: Ability to identify issues, assess risk, and implement solutions.

WORKING CONDITIONS

Fast‑paced food service environment.
Standing for extended periods; occasional lifting up to 25 lbs.
Flexible availability including evenings, weekends, holidays, and emergencies.
Responsible for full restaurant oversight during operating hours.

Posted: October 29, 2026

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More about this job

Responsibilities

Oversee all restaurant operations, including food quality, service, staffing, regulatory compliance, facilities, and guest satisfaction. Manage financial performance, inventory, scheduling, team development, and customer concerns to meet operational and profitability targets.

Requirements

Requires 3–5 years of restaurant management experience, a high school diploma or equivalent, strong leadership and communication skills, and knowledge of restaurant operating systems. FOODSAFE Level 1 and basic or intermediate First Aid are required; proficiency with POS systems, Windows 11, and Microsoft 365 Business is also expected.

Skills

Restaurant Operations
Team Leadership
Staff Recruitment
Coaching and Development
Scheduling
Financial Management
P&L Analysis
Cost Control
Inventory Management
Customer Service
Food Safety
Health and Safety Compliance
Conflict Resolution
POS Systems
Microsoft 365
First Aid

Benefits

Medical and Dental Benefits
Pharmaceutical Coverage
Hospital Care
Paramedical Services
Medical Equipment Coverage
Travel Coverage
Vision Care
Basic and Optional Life Insurance
Accidental Death and Dismemberment Insurance

Visa sponsorship

Not detected in the job text

Keywords

Restaurant Management
Restaurant Operations
A&W Standards
Profit and Loss
Cost of Goods
Labour Cost Control
Inventory Management
Food Safety
FOODSAFE Level 1
FOODSAFE Level 2
First Aid
Workers' Compensation
Employment Standards
Public Health Regulations
Health and Safety
Staff Scheduling
Recruitment
Payroll
Leadership Development
Succession Planning
Customer Service
Service Recovery
Local Marketing
POS Systems
Windows 11
Microsoft 365 Business
Accounting
Sales Forecasting

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