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Onepoint

Analyste de soutien à la production TI

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Sep 11, 2026

Original job description

English section of this bilingual listing.

Company Description

Wepoint is the architect of major transformations for businesses and public sector organizations.

We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments.

In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region.

What We Are Looking For

COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE

Do these words resonate with you? They are our company values.

At Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve.

At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients - this is what we expect from our future colleagues.

Description du poste

Minimum of 3 weeks of vacation starting from the first year;
Comprehensive group insurance with a generous employer contribution;
Employer contribution to a group RRSP;
Full remote work flexibility: Hybrid, Remote, or On-site;
A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
Annual IT equipment budget;
A balanced work environment with flexible working hours;
Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
An international community of experts ready to share their knowledge;
A company culture focused on individuals’ needs and their belonging to a strong community.

#tech&security

Permis CNESST : AP-2504754, AP-2504755, AR-2504756

Read the full bilingual original

Company Description

Wepoint is the architect of major transformations for businesses and public sector organizations.

In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region.

What We Are Looking For

COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE

Do these words resonate with you? They are our company values.

At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients - this is what we expect from our future colleagues.

Description du poste

L’analyste en production TI travaillera en étroite collaboration avec les équipes de soutien aux opérations d’affaires ainsi qu’avec les équipes TI des différentes lignes d’affaires, notamment leurs sièges sociaux situés à Paris et au Luxembourg. Il ou elle collaborera régulièrement avec l’équipe de gestion de la qualité des services (responsable de la stabilité globale des environnements de production), les fournisseurs d’infrastructure et de services, ainsi que les fournisseurs de données.

Responsabilités

Soutenir les secteurs d’affaires dans la résolution des enjeux fonctionnels en configurant ou en optimisant les systèmes afin de corriger les problématiques identifiées, en collaboration avec les fournisseurs, partenaires ou équipes TI concernées;
Assurer le suivi et contribuer à la résolution des incidents techniques, qu’ils soient mineurs ou majeurs, liés à l’infrastructure et aux fournisseurs concernés, conformément aux processus et procédures du groupe;
Surveiller, analyser et documenter les causes fondamentales des incidents et interruptions de production, puis formuler des recommandations afin de prévenir la récurrence des anomalies et défauts, avec l’appui des fournisseurs, partenaires ou équipes TI;
Effectuer la surveillance et les tests fonctionnels des applications utilisées par les secteurs d’affaires sous sa responsabilité;
Maintenir les utilisateurs d’affaires, les équipes TI et les parties prenantes informés de l’état des situations en cours, notamment dans le cadre du processus de gestion des incidents majeurs;
Participer aux activités de gestion des changements et de planification des mises en production afin d’anticiper et de suivre les impacts potentiels sur les environnements de production au quotidien;
Coordonner les activités de tests, les validations de cohérence (« sanity checks ») lors des déploiements et changements réalisés les fins de semaine, ainsi que les vérifications opérationnelles quotidiennes;
Mettre à jour et enrichir la documentation, les procédures et les guides liés aux incidents de production et à leur résolution, tout en contribuant à l’amélioration continue de l’efficacité des processus de soutien à la production.

Qualifications

Baccalauréat ou maîtrise en technologies de l’information, en génie ou en finance/secteur bancaire (avec un intérêt marqué pour les TI);
Une certification ITIL constitue un atout;
Solide expérience en technologies de l’information, que ce soit en développement applicatif ou en infrastructure;
Connaissance ou expérience des mécanismes d’alimentation de données (MQ, FTP, etc.);
Connaissance ou expérience du langage SQL, idéalement sur Oracle (requêtes standards telles que SELECT et UPDATE);
Expérience ou compréhension des processus de gestion des incidents et des problèmes TI dans un périmètre défini, idéalement dans les secteurs bancaire, financier ou de l’assurance;
Excellente maîtrise des outils de billetterie TI et de gestion des demandes tels que Remedy, ServiceNow et Jira;
Excellente communication en français et en anglais. L'anglais est requis, le poste demandant de communiquer avec des clients et partenaires situés à l'extérieur du Québec.

Atouts

Expérience dans les secteurs de la finance, des services bancaires ou de l’assurance;
Diplôme universitaire ou maîtrise en comptabilité, finance ou dans un domaine connexe des affaires;
Minimum de 1 à 2 ans d’expérience en comptabilité de fonds, établissement de prix de fonds ou production de rapports clients dans les marchés financiers;
Excellente maîtrise de la suite Microsoft Office, notamment PowerPoint, Excel, Word et Outlook;
La connaissance avancée d’Access ou des macros Excel constitue un atout important.

Seuls les candidat(es) légalement autorisés(ées) à travailler pour tout employeur au Canada seront considérés(ées)

Wepoint Benefits

Minimum of 3 weeks of vacation starting from the first year;
Comprehensive group insurance with a generous employer contribution;
Employer contribution to a group RRSP;
Full remote work flexibility: Hybrid, Remote, or On-site;
A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
Annual IT equipment budget;
A balanced work environment with flexible working hours;
Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
An international community of experts ready to share their knowledge;
A company culture focused on individuals’ needs and their belonging to a strong community.

#tech&security

Permis CNESST : AP-2504754, AP-2504755, AR-2504756

Apply About employer

More about this job

Responsibilities

The analyst will support business sectors by configuring systems to resolve functional issues and managing technical incidents in collaboration with IT teams and suppliers. They are also responsible for monitoring production environments, documenting root causes, and coordinating testing activities during deployments.

Requirements

Candidates must hold a bachelor's or master's degree in IT, engineering, or finance, with solid experience in IT development or infrastructure. Proficiency in SQL, IT ticketing tools, and strong communication skills in both French and English are required.

Skills

IT production support
Incident management
Problem management
SQL
Oracle
ITIL
ServiceNow
Jira
Remedy
Data feed mechanisms
Functional testing
Change management
Technical documentation
Communication
Application support
Infrastructure support

Benefits

3 weeks of vacation
Comprehensive group insurance
Employer contribution to group RRSP
Full remote work flexibility
Annual IT equipment budget
Flexible working hours
Career development
Training and certifications

Visa sponsorship

Not detected in the job text

Keywords

IT Production Support
Incident Management
Problem Management
SQL
Oracle
ITIL
ServiceNow
Jira
Remedy
MQ
FTP
Change Management
Functional Testing
Infrastructure
Application Support
Financial Services
Banking
Insurance
Digital Transformation
Technical Documentation
Microsoft Office
Access
Excel Macros

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