Field Service Engineer - Toronto Canada

Position: Field Service Engineer (Level I)

Employment Type: Regular, Full-Time

Country/Region: Canada / North America

Department: Field Service / Operations

Reports to (Level): Field Service Team Lead or Field Service Manager

FLSA Status: Non-Exempt (Eligible for Overtime)

Work Arrangement: Field-based with travel; home-based when not at customer sites

Position Summary

The Field Service Engineer (Level I) is an advanced technical field professional responsible for independently performing installation, preventive maintenance, troubleshooting, repair, and technical optimization of company-supported instruments and systems. This role requires a formal engineering, scientific, or related technical degree and prior experience in biomedical, diagnostic, or complex field service environments.

Primary Responsibilities

Advanced Field Service & Technical Execution

• Independently perform installation, calibration, preventive maintenance, troubleshooting, and repair of supported instruments and systems.
• Diagnose and resolve complex technical issues using engineering principles, system-level analysis, and structured problem-solving methodologies.
• Apply analytical thinking to identify root causes and implement durable corrective actions.
• Support validation, optimization, and performance verification activities as required.
• Serve as a technical escalation resource for Field Service Specialists when assigned.

Engineering & Technical Analysis

• Apply engineering or scientific principles to evaluate system behavior, performance deviations, and failure modes.
• Interpret technical documentation, schematics, specifications, and service bulletins.
• Provide detailed technical feedback to engineering, quality, or product teams regarding field performance, reliability, and design issues.
• Support product updates, design changes, or corrective actions through structured field feedback.

Customer Interaction & Professional Conduct

• Serve as a primary technical authority during customer service events.
• Communicate complex technical information clearly and professionally to customers, including findings, risks, and recommendations.
• Support customer confidence through technically sound decision-making and professional conduct.
• Manage customer expectations during advanced service interventions.

Documentation & Systems Use

• Produce high-quality service reports, technical summaries, and engineering-level documentation in accordance with quality system and regulatory requirements.
• Ensure accurate and timely entry of service data, calibration results, and corrective actions into service management systems.
• Document complex troubleshooting paths, root cause analyses, and corrective actions clearly and completely.

Compliance, Safety & Quality

• Perform service activities in compliance with company quality systems, safety policies, and applicable regulatory requirements.
• Ensure service actions align with regulatory expectations applicable to biomedical and diagnostic equipment.
• Proactively identify quality, safety, or compliance risks and support corrective and preventive actions.
• Support internal and external audits through accurate documentation and technical expertise.

Essential Functions

• Independently perform hands-on technical service tasks at customer sites.
• Analyze and resolve complex system-level issues using engineering judgment.
• Travel to and work at customer locations according to assigned schedules.
• Troubleshoot and resolve routine service issues without direct supervision.
• Accurately document service activities and follow defined service and quality procedures.
• Communicate effectively with customers, peers, and leadership.

Primary Position Requirements

Education

• Bachelor’s degree (required) in engineering, biomedical engineering, life sciences, chemistry, physics, or a related technical or scientific discipline.
• Advanced or specialized technical certifications relevant to supported instrumentation preferred.

Experience

• Typically 3–6 years of relevant experience in biomedical, diagnostic, laboratory, or complex technical field service environments.
• Prior experience servicing medical devices, diagnostic instrumentation, laboratory systems, or regulated technical equipment required.
• Experience equivalent in technical capability to a Field Service Specialist Level II, demonstrated through independent troubleshooting and service execution.

Skills & Abilities

• Advanced technical and analytical problem-solving skills.
• Strong understanding of electro-mechanical, software-driven, and system-level instrumentation.
• Ability to apply engineering principles in real-world field environments.
• High-quality technical documentation and reporting skills.
• Strong verbal communication skills for explaining complex technical issues.
• Ability to manage service priorities independently and make sound technical decisions.
• Consistent attention to safety, quality, and regulatory compliance.

Working Conditions & Physical Requirements

• Field-based role requiring frequent travel to customer sites.
• Ability to sit, stand, walk, bend, and work with tools and equipment.
• Ability to lift and carry equipment or materials weighing up to 50 pounds.
• Work may occur in laboratory, clinical, industrial, or clean-room environments.
• Use of personal protective equipment (PPE) may be required.

Supervisory Responsibilities

• This position does not supervise employees.
• May provide technical guidance or on-the-job support to Field Service Specialists.

Employment Disclaimer

This position profile describes the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may change at any time based on business needs. Employment is subject to applicable federal, state, and local laws, and management reserves the right to modify job responsibilities in accordance with those laws.