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Added 18 mins ago
H
Assessor Coordinator Degree
HealthCareersInSask.ca
Arcola, SK
- Part-time
Job Description: This position reports to the Primary Health Care Manager and is responsible for the assessment and coordination of Home Care Client services and case management. The…
Added 18 mins ago
Manager, Enterprise
BrainStation
Toronto, ON
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 18 mins ago
BH
Registered Nurse – Inpatient Mental Health #569-26
Brightshores Health System
Owen Sound, ON
- Full-time
Reporting to the Manager, the Registered Nurse (RN) works collaboratively in an inter-disciplinary team to provide patient care patients with acute mental health, addictions, dementia and…
Added 18 mins ago
WI
Project Manager, Transportation Engineering
WSP in Canada
Langley (District), BC · City of Langley, BC
- Full-time
Lead multidisciplinary teams through planning, design, and construction phases, ensuring projects meet client expectations and WSP standards.
Added 18 mins ago
TA
Lead AI Architect & Delivery Manager
Tiger Analytics
Canada
- Full-time
The Lead AI Architect & Delivery Manager will serve as the technical authority and engagement lead for the client's TPRM AI Assistant project, backfilling the departing AI Lead. This role…
Added 18 mins ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 49 mins ago
D
Account Manager
Desjardins
Amqui, QC · Montreal, QC · Brossard, QC · Beauharnois, QC · Vaudreuil-Dorion, QC · Rivière-du-Loup, QC · Quebec, QC · Rimouski, QC · Saint-Hyacinthe, QC · Gatineau, QC · Saint-Jean-sur-Richelieu, QC · La Pocatière, QC · L'étang-du-nord, QC
- Full-time
Added 49 mins ago
SH
Ward Clerk
Shared Health-Soins Communs
Neepawa, MB
- Full-time
The Ward Clerk is directly responsible to the manager for provision of effective clerical functions of a unit.
Added 49 mins ago
SH
Clerk III - Medical Clinic Receptionist
Shared Health-Soins Communs
Baldur, MB
- Full-time
Responsible to the Manager or designate and in consultation with the Medical Clinic healthcare providers, the Medical Clinic Receptionist functions as an essential part of the health care…
Added 49 mins ago
SH
Administrative Secretary 2
Shared Health-Soins Communs
MB · Waterhen, MB
- Full-time
Responsible for client appointment scheduling, cancelling, reminders and documentation as per program requirements
Added 49 mins ago
SH
Coordinator Food Services - NFS
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…the food service area, equipment, and procurement of patient/client related products and…
Added 49 mins ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Dauphin, MB
- Full-time
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 49 mins ago
SH
Rehabilitation Aide
Shared Health-Soins Communs
Brandon, MB
- Full-time
…nurse with the goal to rehabilitate, maintain and optimize the client’s physical quality of life. The Rehabilitation Aide is supervised by the therapist or nurse for the throughout that…
Added 1 hour ago
XT
Customer Service Representative - Transportation
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Enter the drivers times in Payroll screen that meet the criteria and any tripsheets that do not meet the criteria are handed to the Operations Manager so that they can be scrutinized further
Added 1 hour ago
M
Business Development Manager
Mirego
Toronto, ON
- Full-time
At the heart of Mirego’s growth, your role as a Business Development Manager for the Toronto area is essential to identifying and qualifying new opportunities. As the first point of contact…
Added 1 hour ago
A
Account Manager, XM
Acosta
Toronto, ON
- Full-time
The Account Manager is primarily responsible for the design, management and event execution at various locations nationally including stores, events, and pop-ups. This position will require…
Added 1 hour ago
W
Project Administrator
Worley
Calgary, AB
- Full-time
The role serves as a central point of coordination between the Client team, Engineering Contractor (EPC/EPCM), Procurement, Construction Management, field supervision, vendors, and other…
Added 1 hour ago
Ward Clerk
Winnipeg Regional Health Authority
Neepawa, MB
The Ward Clerk is directly responsible to the manager for provision of effective clerical functions of a unit.
Added 1 hour ago
Coordinator Food Services - NFS
Winnipeg Regional Health Authority
Winnipeg, MB
…the food service area, equipment, and procurement of patient/client related products and…
Added 1 hour ago
Licensed Practical Nurse (LPN) - Home Care Nursing River East
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services and while demonstrating a commitment to the mission, vision and values of the WRHA, the Licensed Practical Nurse (LPN) is…
Added 1 hour ago
Families First Home Visitor - Visiteur(euse) à domicile - Les familles d'abord
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Team Manager and in collaboration with Public Health Nurses (PHN), the Families First Home Visitor (FFHV) is responsible for initiating and maintaining regular and…
Added 1 hour ago
Clerk III - Medical Clinic Receptionist
Winnipeg Regional Health Authority
Baldur, MB
Responsible to the Manager or designate and in consultation with the Medical Clinic healthcare providers, the Medical Clinic Receptionist functions as an essential part of the health care…
Added 1 hour ago
Families First Home Visitor - Visiteur(euse) à domicile - Les familles d'abord
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Team Manager and in collaboration with Public Health Nurses (PHN), the Families First Home Visitor (FFHV) is responsible for initiating and maintaining regular and…
Added 1 hour ago
Rehabilitation Aide
Winnipeg Regional Health Authority
Brandon, MB
…nurse with the goal to rehabilitate, maintain and optimize the client’s physical quality of life. The Rehabilitation Aide is supervised by the therapist or nurse for the throughout that…
Added 1 hour ago
Health Care Aide - Home Care Program
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager or designate, the Health Care Aide (HCA) assists clients/patients/ residents with activities of daily living, providing direct…

OneTEAM Sports Group

Client Success Manager

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

We are OneTEAM Sports Group, Canada’s largest and most trusted provider of sports equipment, branded apparel, and custom accessories. For more than 30 years, our expertise and coast-to-coast infrastructure has been outfitting and supporting athletes, teams, organizations, and communities across the country. To us, sports are a way of life. This belief, and the values that come with it, guide us every day.

We’re looking for a Client Success Manager to join our team in the Greater Toronto Area (GTA). The Client Success Manager will manage and grow key client relationships throughout the GTA, ensuring our clients receive an exceptional experience while identifying opportunities to strengthen and expand our partnerships. You’ll work closely with our Sales, Marketing, Operations, and Purchasing teams and act as an important connection between our clients and OneTEAM.

For someone with the right ambition and drive, this role also offers an opportunity to grow into broader sales and account leadership responsibilities within OneTEAM.

Responsibilities

Serve as a trusted advisor, developing a deep understanding of client goals and aligning company solutions to meet their evolving needs.
Onboard and nurture client relationships, ensuring a smooth transition from implementation to long-term partnerships
Coordinate RFP creation and submission
Lead contract creation and management
Maintain and enforce client brand standards, including branding manuals, logos, and related assets
Drive client retention and satisfaction through proactive engagement, strategic communication, and ongoing business reviews
Cultivate partnerships between clients and premium sports and apparel brands to enhance visibility and collaboration
Monitor client health metrics to identify opportunities for growth, renewal, and early intervention for at-risk accounts
Collaborate with account managers to identify and execute upsell and cross-sell opportunities including samples, team websites, event calendars, and promotional campaigns.
Lead Quarterly Business Reviews with top clients to highlight ROI, celebrate success and identify future growth opportunities
Effectively manage order escalation and resolutions for clients, ensuring prompt communication and satisfaction
Recognize and celebrate client milestones and achievements to strengthen engagement and loyalty
Partner cross-functionally with Operations, Purchasing and Marketing to enhance processes, improve product offerings, and elevate market position
Partner closely with Marketing to expand social media presence and co-branded initiatives with strategic clients
Drive improvements in Net Promoter Score (NPS), client retention and repeat purchase metrics
Conduct annual client reviews to assess key performance indicators and identify areas for improvement
Serve as a client advocate across all departments, ensuring client feedback informs business strategy and process improvements
Attend tradeshows, AGM’s and industry conferences to strengthen relationships and generate new business opportunities
Develop and distribute client surveys to gather actionable feedback post-delivery
Utilize NetSuite to monitor client engagement, feedback and satisfaction metrics
Provide regular reporting on account performance, retention trends and client sentiment
Contribute to the development and refinement of scalable systems, tools and best practices for client success
Other duties as assigned by management

Requirements:

Experience in sales, account management, client success, customer service, or relationship management.
A strong connection to sports, whether through playing competitive sports, coaching, volunteering, working within the industry, or being actively involved in the sports community.
An outgoing, confident communication style and the ability to establish credibility quickly.
A client-first mindset with strong relationship-building skills.
A proactive, solutions-oriented approach and a willingness to take ownership.
Strong organizational, follow-up, and time-management skills.
The ability to manage multiple clients, priorities, and deadlines without losing attention to detail.
The confidence to identify opportunities and initiate conversations that can grow a client relationship.
A collaborative approach and ability to work across multiple internal teams.
Flexibility to attend games, client events, trade shows, and other activities outside standard business hours when required.
A valid driver’s licence and reliable access to a vehicle for travel throughout the GTA.
Experience with Microsoft Office and Microsoft Teams.
Experience with NetSuite is an asset.

OneTEAM Sports Group offers a competitive compensation package including benefits, and a fun yet challenging work environment. If you are interested in joining our team, please submit your resume.

While we appreciate the interest of all applicants, only those under consideration will be contacted for an interview. Thank you for your interest in OneTEAM Sports Group!

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More about this job

Responsibilities

Manage and grow key client relationships by onboarding clients, coordinating RFPs and contracts, maintaining brand standards, and driving satisfaction, retention, renewals, and account growth. Lead client reviews and reporting, resolve order escalations, gather feedback, and collaborate across Sales, Marketing, Operations, and Purchasing to improve client outcomes and business processes.

Requirements

Candidates should have experience in sales, account management, client success, customer service, or relationship management, along with a strong connection to sports and confident, client-focused communication skills. The role also requires strong organization, follow-through, initiative, collaboration, Microsoft Office and Teams experience, a valid driver’s licence and vehicle access for GTA travel; NetSuite experience is an asset.

Skills

Account Management
Client Success
Sales
Customer Service
Communication
Negotiation
Contract Management
RFP Coordination
Client Retention
Upselling and Cross-Selling
Project Coordination
Data Analysis
Time Management
Cross-Functional Collaboration
NetSuite

Benefits

Benefits

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Sales
Customer Service
Relationship Management
Client Retention
Client Satisfaction
RFP
Contract Management
Brand Standards
Quarterly Business Reviews
Upselling
Cross-Selling
NetSuite
Microsoft Office
Microsoft Teams
Net Promoter Score
Client Health Metrics
Client Surveys
Sports Equipment
Branded Apparel
Promotional Campaigns
Social Media
Cross-Functional Collaboration
Order Escalation
Trade Shows

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