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Added 9 mins ago
L
Assistant Manager, Guest Experience | Whistler Village
lululemon
BC · British Columbia, Canada
- Full-time
…our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that…
Added 9 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Join our team at Ridge Meadows Hospital in beautiful Maple Ridge, B.C. - where your work truly matters and your community feels like home.
Added 9 mins ago
FH
Employed Student Nurse (ESN) - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.13 CAD / hour
- Other
Collaborates with the nursing team, multi-disciplinary team members, community care partners and the patient/resident/client and family; assists in the development and modification of the…
Added 9 mins ago
CO
Bylaw Enforcement Officer
City of Penticton
Penticton, BC
- Full-time
Penticton is a vibrant, innovative waterfront city known for its commitment to sustainability, community well-being, and economic opportunity. With a strong focus on good governance,…
Added 9 mins ago
WP
Occupational Therapist, Regular Full-Time, Rehabilitation Department
West Parry Sound Health Centre
Parry Sound, ON
- Full-time
…accepted for an Occupational Therapist, reporting to the Clinical Manager of Rehabilitationand Clinical Services. The successful applicant will enjoy a mixture of in-patient, out-patient…
Added 9 mins ago
UO
Events and Communications Assistant, Snyder Institute for Chronic Diseases
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Business Operations; the Events & Communications Assistant is responsible for assisting with the coordination, administration and planning of events, programming…
Added 9 mins ago
DG
Superintendent, Mechanical
Dawson Group
Fort St. John, BC
- Full-time
…full-time position of Superintendent, Mechanical will report to the Manager, Operations. This position is based in Fort St. John, BC and may require some local travel and throughout our…
Added 9 mins ago
UO
Manager, Operations and Impact, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
The Cumming School of Medicine invites applications for a Manager, Operations and Impact. This Full-time Fixed Term position is for approximately 6 months (based on length of grant…
Added 9 mins ago
A
Mental Health Support Worker - AgeCare Skypointe
AgeCare
Calgary, AB
- Part-time
As a key part of the interdisciplinary team and in collaboration with the Resident Care Manager, Social Worker and Occupational Therapist, you will provide behaviour & symptom support to…
Added 9 mins ago
SI
Occupational Therapist (casual), Transitional Health
Shannex Incorporated
Bedford, NS
- Temporary
Reporting to the Allied Health Manager, the Occupational Therapist is integral in supporting the goal of returning to home/community by being engaged in interprofessional collaboration,…
Added 9 mins ago
SI
Clinical Dietician (Casual), Transitional Health
Shannex Incorporated
Bedford, NS
- Temporary
Reporting to the Transitional Health Manager, Allies Health, the Dietician is integral in supporting the goal of returning to home/community by being engaged in interprofessional…
Added 9 mins ago
SI
Physiotherapist (casual), Transitional Health
Shannex Incorporated
Bedford, NS
- Temporary
…additional care to safely return home or transition back into their community. Our team is committed to dignity, safety, and clinical excellence in every…
Added 9 mins ago
SH
Chemical Scientist
Siemens Healthineers
Ottawa, ON
- Full-time
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and…
Added 9 mins ago
FH
Cardiac Rhythm Devices Technologist - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $40.26 to $50.29 CAD / hour
- Other
Under the direction of the Manager or Supervisor, performs pacemaker analysis and programs pacemakers to correct values/optimal settings within clinics, operating rooms or various areas of…
Added 9 mins ago
TT
Senior Leasing Officer
Tk̓emlúps te Secwépemc
Kamloops, BC
- Full-time
Tk’emlúps te Secwépemc (TteS) is a fast-growing vibrant organization committed to the development and progress of its Band Members and Community. As such, the TteS invites applications from…
Added 9 mins ago
SP
Manager, Analytics and Reporting
Seneca Polytechnic
Toronto, ON · North York, ON
- Full-time
As the Manager, Analytics and Reporting, you will lead the development of data analytics, reporting, and business intelligence solutions that support enrolment management and strategic…
Added 9 mins ago
WP
Customer Service Representative
Westlake Pipe & Fittings
Woodbridge, ON
- Full-time
Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
Added 9 mins ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the unit manager of these units, you will be accountable for facilitating clinical excellence, leadership, and management leading to the delivery of patient centred, quality acute care.…
Added 9 mins ago
Manager, IT Infrastrructure
Winnipeg Airports Authority
Winnipeg, MB
The Winnipeg Airports Authority (WAA) is a community-based, non-share capital corporation that operates, manages, maintains and invests in the Winnipeg James Armstrong Richardson…
Added 9 mins ago
Insurance Associate
Odlum Brown
Vancouver, BC
…firm continues its tradition of leadership in the financial community as one of BC’s most respected investment…
Added 9 mins ago
Senior Manager, Project Controls
Axiom Builders
Vancouver, BC
…Seattle, and Nashville. From iconic residential developments to community-oriented public spaces, our focus on delivering an exceptional product and customer experience sets us apart.…
Added 9 mins ago
TH
Senior Project Manager, Capital Planning and Redevelopment
Trillium Health Partners
Mississauga, ON
- Full-time
Position: Senior Project Manager, Capital Planning and Redevelopment
Added 24 mins ago
ML
Category Marketing Manager - Kits
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
As the Category Marketing Manager, Kits you'll be tasked with leading the next phase of this growing business - developing and executing growth strategies owns developing and executing…
Added 24 mins ago
BP
Page - On-Site
Burlington Public Library
Burlington, ON
- Part-time
Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.
Added 24 mins ago
TU
Applications Technical Lead
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
…300+ integrations/applications. The role guides the design, development, implementation, and maintenance of integration solutions, including the resolution of complex technical issues. They…

OneTEAM Sports Group

Client Success Manager

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

We are OneTEAM Sports Group, Canada’s largest and most trusted provider of sports equipment, branded apparel, and custom accessories. For more than 30 years, our expertise and coast-to-coast infrastructure has been outfitting and supporting athletes, teams, organizations, and communities across the country. To us, sports are a way of life. This belief, and the values that come with it, guide us every day.

We’re looking for a Client Success Manager to join our team in the Greater Toronto Area (GTA). The Client Success Manager will manage and grow key client relationships throughout the GTA, ensuring our clients receive an exceptional experience while identifying opportunities to strengthen and expand our partnerships. You’ll work closely with our Sales, Marketing, Operations, and Purchasing teams and act as an important connection between our clients and OneTEAM.

For someone with the right ambition and drive, this role also offers an opportunity to grow into broader sales and account leadership responsibilities within OneTEAM.

Responsibilities

Serve as a trusted advisor, developing a deep understanding of client goals and aligning company solutions to meet their evolving needs.
Onboard and nurture client relationships, ensuring a smooth transition from implementation to long-term partnerships
Coordinate RFP creation and submission
Lead contract creation and management
Maintain and enforce client brand standards, including branding manuals, logos, and related assets
Drive client retention and satisfaction through proactive engagement, strategic communication, and ongoing business reviews
Cultivate partnerships between clients and premium sports and apparel brands to enhance visibility and collaboration
Monitor client health metrics to identify opportunities for growth, renewal, and early intervention for at-risk accounts
Collaborate with account managers to identify and execute upsell and cross-sell opportunities including samples, team websites, event calendars, and promotional campaigns.
Lead Quarterly Business Reviews with top clients to highlight ROI, celebrate success and identify future growth opportunities
Effectively manage order escalation and resolutions for clients, ensuring prompt communication and satisfaction
Recognize and celebrate client milestones and achievements to strengthen engagement and loyalty
Partner cross-functionally with Operations, Purchasing and Marketing to enhance processes, improve product offerings, and elevate market position
Partner closely with Marketing to expand social media presence and co-branded initiatives with strategic clients
Drive improvements in Net Promoter Score (NPS), client retention and repeat purchase metrics
Conduct annual client reviews to assess key performance indicators and identify areas for improvement
Serve as a client advocate across all departments, ensuring client feedback informs business strategy and process improvements
Attend tradeshows, AGM’s and industry conferences to strengthen relationships and generate new business opportunities
Develop and distribute client surveys to gather actionable feedback post-delivery
Utilize NetSuite to monitor client engagement, feedback and satisfaction metrics
Provide regular reporting on account performance, retention trends and client sentiment
Contribute to the development and refinement of scalable systems, tools and best practices for client success
Other duties as assigned by management

Requirements:

Experience in sales, account management, client success, customer service, or relationship management.
A strong connection to sports, whether through playing competitive sports, coaching, volunteering, working within the industry, or being actively involved in the sports community.
An outgoing, confident communication style and the ability to establish credibility quickly.
A client-first mindset with strong relationship-building skills.
A proactive, solutions-oriented approach and a willingness to take ownership.
Strong organizational, follow-up, and time-management skills.
The ability to manage multiple clients, priorities, and deadlines without losing attention to detail.
The confidence to identify opportunities and initiate conversations that can grow a client relationship.
A collaborative approach and ability to work across multiple internal teams.
Flexibility to attend games, client events, trade shows, and other activities outside standard business hours when required.
A valid driver’s licence and reliable access to a vehicle for travel throughout the GTA.
Experience with Microsoft Office and Microsoft Teams.
Experience with NetSuite is an asset.

OneTEAM Sports Group offers a competitive compensation package including benefits, and a fun yet challenging work environment. If you are interested in joining our team, please submit your resume.

While we appreciate the interest of all applicants, only those under consideration will be contacted for an interview. Thank you for your interest in OneTEAM Sports Group!

Apply About employer

More about this job

Responsibilities

Manage and grow key client relationships by onboarding clients, coordinating RFPs and contracts, maintaining brand standards, and driving satisfaction, retention, renewals, and account growth. Lead client reviews and reporting, resolve order escalations, gather feedback, and collaborate across Sales, Marketing, Operations, and Purchasing to improve client outcomes and business processes.

Requirements

Candidates should have experience in sales, account management, client success, customer service, or relationship management, along with a strong connection to sports and confident, client-focused communication skills. The role also requires strong organization, follow-through, initiative, collaboration, Microsoft Office and Teams experience, a valid driver’s licence and vehicle access for GTA travel; NetSuite experience is an asset.

Skills

Account Management
Client Success
Sales
Customer Service
Communication
Negotiation
Contract Management
RFP Coordination
Client Retention
Upselling and Cross-Selling
Project Coordination
Data Analysis
Time Management
Cross-Functional Collaboration
NetSuite

Benefits

Benefits

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Sales
Customer Service
Relationship Management
Client Retention
Client Satisfaction
RFP
Contract Management
Brand Standards
Quarterly Business Reviews
Upselling
Cross-Selling
NetSuite
Microsoft Office
Microsoft Teams
Net Promoter Score
Client Health Metrics
Client Surveys
Sports Equipment
Branded Apparel
Promotional Campaigns
Social Media
Cross-Functional Collaboration
Order Escalation
Trade Shows

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