Jobs in Canada

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Added 3 mins ago
CB
Manager, Learning & Program Development
CPHR BC & Yukon
Vancouver, BC
- Full-time
We are seeking a strategic and collaborative Manager, Learning & Program Development to lead CPHR BC & Yukon's member learning strategy and portfolio with a focus on business acumen, member…
Added 3 mins ago
AS
Territory Sales Manager - Western Canada
Ajax Systems
Winnipeg, MB
- Full-time
Added 3 mins ago
AE
Category Manager, Indirect Procurement
Arc'teryx Equipment
North Vancouver, BC
- Full-time
The Category Manager, Indirect Procurement, owns sourcing and category strategy for Commercial Retail, Store Development and Facilities, and may support additional indirect spend categories…
Added 3 mins ago
CL
Solutions Architect - Enterprise Content Management (ECM)
Canada Life
London, ON
- Full-time
Strong communication, presentation, stakeholder management, and relationship-building skills.
Added 3 mins ago
K
Warehouse Supervisor
Kuehne+Nagel
Mississauga, ON
- $65,000 to $90,000 CAD / year
- Full-time
…implementations, and escalating customer issues promptly to the Warehouse Manager when…
Added 3 mins ago
SC
CASE MANAGER – HIV/AIDS RESPONSE TEAM (HART)
Sanctum Care Group
Saskatoon, SK
- Full-time
The key responsibilities in the Case Manager’s role include:
Added 3 mins ago
R
Community Associate
Regus
Calgary, AB
- Full-time
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your centre. You plan and write the e-invites to customers, then…
Added 4 mins ago
PC
Relationship Manager (On Site)
Prospera Credit Union
Maple Ridge, BC
- Full-time
The Relationship Manager (RM) uncovers member needs and supports advisory and sales results while delivering thoughtful, holistic financial advice. This role is responsible for proactively…
Added 18 mins ago
BA
TECHNICIAN, LUBE & MAINTENANCE
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting Relationship: This position reports directly to the Fixed Operations Manager.
Added 18 mins ago
MI
Dual Senior Manager-Revenue Management
Marriott International
Calgary, AB
- Full-time
Understands the working relationship between sales, reservations and property management systems.
Added 18 mins ago
C
Global Client Executive
Chubb
Toronto, ON
- Full-time
The role of the Global Client Executive (GCE) is to create a sustainable Chubb-Client relationship, resulting in strong account retention and business growth opportunities. To manage and…
Added 18 mins ago
HR
Branch Manager
Herc Rentals
Red Deer, AB
- Full-time
Must have valid class 5 driver’s license
Added 18 mins ago
E
Automation Battery Technician
Epiroc
Snow Lake, MB
- Full-time
Establish a good working relationship with customers.
Added 18 mins ago
DS
Program Manager/Account Manager
Dorigo Systems Ltd.
Burnaby, BC
- $60,000 to $90,000 CAD / year
- Full-time
We are looking for a Program Manager/Account Manager who is responsible for managing and growing a portfolio of Dorigo’s key customer accounts. This role focuses on strengthening customer…
Added 18 mins ago
CC
Regional Sales Manager
Commercial Credit Group Inc.
Toronto, ON · East York, ON
- Full-time
Regional Sales Manager- Toronto- Transportation
Added 33 mins ago
OH
Senior Program Manager
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
The Senior Program Manager, Enterprise Process & Delivery Excellence leads complex, large-scale initiatives spanning multiple functions and business groups across Ontario Health and with…
Added 33 mins ago
GF
Commercial Credit Manager
GM Financial
Toronto, ON
- Full-time
As Commercial Credit Manager - CDN, you will lead commercial credit decisioning by evaluating complex applications, financial statements, collateral, and credit risk to make sound lending…
Added 33 mins ago
GF
Credit Manager
GM Financial
Burnaby, BC
- Full-time
As Credit Manager - CDN Dealer Services, you will lead credit decisioning and team support by evaluating complex dealer credit requests, managing escalations, and making lending decisions…
Added 34 mins ago
C
Global Client Executive, Canada
Chubb
Toronto, ON
- Full-time
The role of the Global Client Executive (GCE) is to create a sustainable Chubb-Client relationship, resulting in strong account retention and business growth opportunities. To manage and…
Added 34 mins ago
A
Category Manager, Indirect Procurement
ARC'TERYX
North Vancouver, BC
- Full-time
The Category Manager, Indirect Procurement, owns sourcing and category strategy for Commercial Retail, Store Development and Facilities, and may support additional indirect spend categories…
Added 34 mins ago
EC
Office Administrator
Edge Construction
Vancouver, BC
- Full-time
…Vancouver as a quality general contractor and construction manager. With a team of over 70 and a focused portfolio of wood-frame multifamily residential projects, we have earned the trust…
Added 34 mins ago
T
Senior Financial Crime Risk Analyst, Financial Crime Risk Management (FCRM) Reporting & Strategic Insights, Canada (5327)
TD
Toronto, ON · Markham, ON
- Full-time
Strong stakeholder management and relationship-building skills, with the ability to influence and collaborate across multiple teams and levels of management.
Added 34 mins ago
T
Personal Banking Associate Trainee
TD
Victoria, BC
- Full-time
Added 34 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
The successful candidate for this position will report into the Senior Manager, GTS – ETS Allocations, Finance. This role will be part of a team that provides a range of strategic financial…
Added 34 mins ago
C
Product Design Manager, Design Systems
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
We're hiring a Product Design Manager to lead Design Systems at Clio. The role is open to candidates across Canada (excluding Quebec) and the US. If you are located near one of our hubs…

OneTEAM Sports Group

Client Success Manager

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

We are OneTEAM Sports Group, Canada’s largest and most trusted provider of sports equipment, branded apparel, and custom accessories. For more than 30 years, our expertise and coast-to-coast infrastructure has been outfitting and supporting athletes, teams, organizations, and communities across the country. To us, sports are a way of life. This belief, and the values that come with it, guide us every day.

We’re looking for a Client Success Manager to join our team in the Greater Toronto Area (GTA). The Client Success Manager will manage and grow key client relationships throughout the GTA, ensuring our clients receive an exceptional experience while identifying opportunities to strengthen and expand our partnerships. You’ll work closely with our Sales, Marketing, Operations, and Purchasing teams and act as an important connection between our clients and OneTEAM.

For someone with the right ambition and drive, this role also offers an opportunity to grow into broader sales and account leadership responsibilities within OneTEAM.

Responsibilities

Serve as a trusted advisor, developing a deep understanding of client goals and aligning company solutions to meet their evolving needs.
Onboard and nurture client relationships, ensuring a smooth transition from implementation to long-term partnerships
Coordinate RFP creation and submission
Lead contract creation and management
Maintain and enforce client brand standards, including branding manuals, logos, and related assets
Drive client retention and satisfaction through proactive engagement, strategic communication, and ongoing business reviews
Cultivate partnerships between clients and premium sports and apparel brands to enhance visibility and collaboration
Monitor client health metrics to identify opportunities for growth, renewal, and early intervention for at-risk accounts
Collaborate with account managers to identify and execute upsell and cross-sell opportunities including samples, team websites, event calendars, and promotional campaigns.
Lead Quarterly Business Reviews with top clients to highlight ROI, celebrate success and identify future growth opportunities
Effectively manage order escalation and resolutions for clients, ensuring prompt communication and satisfaction
Recognize and celebrate client milestones and achievements to strengthen engagement and loyalty
Partner cross-functionally with Operations, Purchasing and Marketing to enhance processes, improve product offerings, and elevate market position
Partner closely with Marketing to expand social media presence and co-branded initiatives with strategic clients
Drive improvements in Net Promoter Score (NPS), client retention and repeat purchase metrics
Conduct annual client reviews to assess key performance indicators and identify areas for improvement
Serve as a client advocate across all departments, ensuring client feedback informs business strategy and process improvements
Attend tradeshows, AGM’s and industry conferences to strengthen relationships and generate new business opportunities
Develop and distribute client surveys to gather actionable feedback post-delivery
Utilize NetSuite to monitor client engagement, feedback and satisfaction metrics
Provide regular reporting on account performance, retention trends and client sentiment
Contribute to the development and refinement of scalable systems, tools and best practices for client success
Other duties as assigned by management

Requirements:

Experience in sales, account management, client success, customer service, or relationship management.
A strong connection to sports, whether through playing competitive sports, coaching, volunteering, working within the industry, or being actively involved in the sports community.
An outgoing, confident communication style and the ability to establish credibility quickly.
A client-first mindset with strong relationship-building skills.
A proactive, solutions-oriented approach and a willingness to take ownership.
Strong organizational, follow-up, and time-management skills.
The ability to manage multiple clients, priorities, and deadlines without losing attention to detail.
The confidence to identify opportunities and initiate conversations that can grow a client relationship.
A collaborative approach and ability to work across multiple internal teams.
Flexibility to attend games, client events, trade shows, and other activities outside standard business hours when required.
A valid driver’s licence and reliable access to a vehicle for travel throughout the GTA.
Experience with Microsoft Office and Microsoft Teams.
Experience with NetSuite is an asset.

OneTEAM Sports Group offers a competitive compensation package including benefits, and a fun yet challenging work environment. If you are interested in joining our team, please submit your resume.

While we appreciate the interest of all applicants, only those under consideration will be contacted for an interview. Thank you for your interest in OneTEAM Sports Group!

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage and grow key client relationships by onboarding clients, coordinating RFPs and contracts, maintaining brand standards, and driving satisfaction, retention, renewals, and account growth. Lead client reviews and reporting, resolve order escalations, gather feedback, and collaborate across Sales, Marketing, Operations, and Purchasing to improve client outcomes and business processes.

Requirements

Candidates should have experience in sales, account management, client success, customer service, or relationship management, along with a strong connection to sports and confident, client-focused communication skills. The role also requires strong organization, follow-through, initiative, collaboration, Microsoft Office and Teams experience, a valid driver’s licence and vehicle access for GTA travel; NetSuite experience is an asset.

Skills

Account Management
Client Success
Sales
Customer Service
Communication
Negotiation
Contract Management
RFP Coordination
Client Retention
Upselling and Cross-Selling
Project Coordination
Data Analysis
Time Management
Cross-Functional Collaboration
NetSuite

Benefits

Benefits

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Sales
Customer Service
Relationship Management
Client Retention
Client Satisfaction
RFP
Contract Management
Brand Standards
Quarterly Business Reviews
Upselling
Cross-Selling
NetSuite
Microsoft Office
Microsoft Teams
Net Promoter Score
Client Health Metrics
Client Surveys
Sports Equipment
Branded Apparel
Promotional Campaigns
Social Media
Cross-Functional Collaboration
Order Escalation
Trade Shows

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Work requirements

Jobs in Canada