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Added 10 mins ago
R
Senior Manager, Initiatives & Implementation Business Financial Services
RBC
Halifax, NS
- Full-time
Supports the Canadian Banking Sales & Field Operations Communication Delivery Gateway Operating Model regionally (E.g.: Aligns, integrates, coordinates and manages prioritization of…
Added 1 hour ago
C
Implementation Specialist
ChannelEngine
Toronto, ON
- Full-time
…rather than instinct. You'll work independently across your own project pipeline, which means the people who thrive here are those who can read a situation, ask the right questions, and…
Added 2 hours ago
D
Senior Account Manager - M/W
Dayuse.com
Montreal, QC
- Full-time
Dayuse is looking for its future Senior Account Manager to join the Sales & Account Management team in Montreal. If hotel distribution is your world (OTA, wholesaler, revenue management)…
Added 6 hours ago
TG
Technical Sales (Downhole Completions)
TerraFerno Geothermal Solutions
Calgary, AB
- Full-time
Excellence – We set and achieve the highest standards in every project, ensuring unparalleled performance and reliability.
Added 6 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
We are looking for a Senior Manager, Strategic Partnerships to lead Agoda’s Japan FI partnership strategy and execution.
Added 6 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
We are looking for a Senior Manager, Strategic Partnerships to lead Agoda’s Japan FI partnership strategy and execution.
Added 6 hours ago
C
Solutions Designer
Cisco
Toronto, ON
- Full-time
Technical Sales Leadership: Partner with Account Executives and cross-functional teams throughout the pre-sales cycle. Serve as the technical lead for discovery, solution design, customer…
Added 6 hours ago
C
Solutions Designer
Cisco
Mississauga, ON
- Full-time
Technical Sales Leadership: Partner with Account Executives and cross-functional teams throughout the pre-sales cycle. Serve as the technical lead for discovery, solution design, customer…
Added 7 hours ago
W
Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience
Added 8 hours ago
FI
销售总监
Forestown International Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Overview: Lead global technical sales for Tier 1 pet food customers. Head of the technical sales team worldwide.
Added 9 hours ago
AC
Associate Manager, Subscriptions
Arts Club Theatre Company
Vancouver, BC
- $56,000 to $62,000 CAD / year
- Full-time
…candidate is experienced in customer data segmentation, ticket sales, and growing a subscriber base. They will have an analytical and results-oriented mindset, an aptitude for complex sales…
Added 10 hours ago
CH
HVAC Salesperson
Climeron Heating, Cooling & Plumbing
Toronto, ON
- Contract
…This position also requires accurate documentation of quotes, sales activities, and customer interactions, while meeting sales targets and upholding Climeron’s standards of professionalism…
Added 10 hours ago
C
Security Systems Technical Lead
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Job Description: Convergint is looking for a Security Technical Lead to join our amazing culture in our Calgary, AB location. As the Security Technical Lead, you will be responsible for…
Added 10 hours ago
C
Service Account Executive - Building Automation Systems
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Mine the existing portfolio of customers that do not currently have a maintenance agreement with Convergint, and lead or partner with the existing sales team to sell the value of…
Added 11 hours ago
E
Brand, Marketing and Communications (BMC) - Specialist - Service Lines (3 months contract)
EY
Toronto, ON
- Contract
Analyze event performance beyond attendance, including engagement quality, lead conversion and downstream sales impact.
Added 12 hours ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
Lead sales strategies for projects involving:
Added 12 hours ago
F
Customer Success Manager - Enterprise
Fours
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
This is a full-cycle role - you'll lead kickoff calls, manage implementations, partner closely with customers on their goals and use cases, handle day-to-day needs, and build long-term…
Added 14 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Lead complex indirect tax advisory engagements involving GST/HST, provincial sales taxes, QST, customs, and other indirect tax matters.
Added 15 hours ago
3
Customer Success Program Manager
360insights
Whitby, ON
- $57,000 to $80,000 CAD / year
Lead client meetings - regular client meetings and EBRs quarterly or semi-annually as per client requirements.
Added 16 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 16 hours ago
CD
Business Development Manager
Consolidated Dealers Co-Op Inc.
Winnipeg, MB
- Full-time
Shop Equipment – Identify equipment and Project opportunities and generate qualified leads for our Western Canada Equipment Sales team.
Added 17 hours ago
P
Application Engineer
Promation
Oakville, ON
- $90,000 to $114,000 CAD / year
- Full-time
Working at the intersection of engineering, estimating, and business development, you will lead the technical development of RFQ/RFP responses, create automation concepts, develop cost…
Added 18 hours ago
FI
Field Marketing Manager
Fulfillment IQ
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
Report target-account attendance, held meetings, MQLs, seller response and opportunity progression at 30, 60 and 90 days with the Senior Marketing Manager, Sales and the RevOps lead.
Added 18 hours ago
FI
Content Marketing Manager
Fulfillment IQ
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
…CrossDock community), with in-house design support and a RevOps lead who owns HubSpot configuration and funnel reporting. We use AI extensively for research, drafting, repurposing and…
Added 18 hours ago
E
Gym Sales & Service Coordinator
ECARPETGALLERY
Montreal, QC
- Full-time
We are seeking an organized and proactive Gym Sales & Service Coordinator to manage service operations, coordinate technician schedules, and support gym equipment sales. This role acts as…

OneTEAM Sports Group

Client Success Manager

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

We are OneTEAM Sports Group, Canada’s largest and most trusted provider of sports equipment, branded apparel, and custom accessories. For more than 30 years, our expertise and coast-to-coast infrastructure has been outfitting and supporting athletes, teams, organizations, and communities across the country. To us, sports are a way of life. This belief, and the values that come with it, guide us every day.

We’re looking for a Client Success Manager to join our team in the Greater Toronto Area (GTA). The Client Success Manager will manage and grow key client relationships throughout the GTA, ensuring our clients receive an exceptional experience while identifying opportunities to strengthen and expand our partnerships. You’ll work closely with our Sales, Marketing, Operations, and Purchasing teams and act as an important connection between our clients and OneTEAM.

For someone with the right ambition and drive, this role also offers an opportunity to grow into broader sales and account leadership responsibilities within OneTEAM.

Responsibilities

Serve as a trusted advisor, developing a deep understanding of client goals and aligning company solutions to meet their evolving needs.
Onboard and nurture client relationships, ensuring a smooth transition from implementation to long-term partnerships
Coordinate RFP creation and submission
Lead contract creation and management
Maintain and enforce client brand standards, including branding manuals, logos, and related assets
Drive client retention and satisfaction through proactive engagement, strategic communication, and ongoing business reviews
Cultivate partnerships between clients and premium sports and apparel brands to enhance visibility and collaboration
Monitor client health metrics to identify opportunities for growth, renewal, and early intervention for at-risk accounts
Collaborate with account managers to identify and execute upsell and cross-sell opportunities including samples, team websites, event calendars, and promotional campaigns.
Lead Quarterly Business Reviews with top clients to highlight ROI, celebrate success and identify future growth opportunities
Effectively manage order escalation and resolutions for clients, ensuring prompt communication and satisfaction
Recognize and celebrate client milestones and achievements to strengthen engagement and loyalty
Partner cross-functionally with Operations, Purchasing and Marketing to enhance processes, improve product offerings, and elevate market position
Partner closely with Marketing to expand social media presence and co-branded initiatives with strategic clients
Drive improvements in Net Promoter Score (NPS), client retention and repeat purchase metrics
Conduct annual client reviews to assess key performance indicators and identify areas for improvement
Serve as a client advocate across all departments, ensuring client feedback informs business strategy and process improvements
Attend tradeshows, AGM’s and industry conferences to strengthen relationships and generate new business opportunities
Develop and distribute client surveys to gather actionable feedback post-delivery
Utilize NetSuite to monitor client engagement, feedback and satisfaction metrics
Provide regular reporting on account performance, retention trends and client sentiment
Contribute to the development and refinement of scalable systems, tools and best practices for client success
Other duties as assigned by management

Requirements:

Experience in sales, account management, client success, customer service, or relationship management.
A strong connection to sports, whether through playing competitive sports, coaching, volunteering, working within the industry, or being actively involved in the sports community.
An outgoing, confident communication style and the ability to establish credibility quickly.
A client-first mindset with strong relationship-building skills.
A proactive, solutions-oriented approach and a willingness to take ownership.
Strong organizational, follow-up, and time-management skills.
The ability to manage multiple clients, priorities, and deadlines without losing attention to detail.
The confidence to identify opportunities and initiate conversations that can grow a client relationship.
A collaborative approach and ability to work across multiple internal teams.
Flexibility to attend games, client events, trade shows, and other activities outside standard business hours when required.
A valid driver’s licence and reliable access to a vehicle for travel throughout the GTA.
Experience with Microsoft Office and Microsoft Teams.
Experience with NetSuite is an asset.

OneTEAM Sports Group offers a competitive compensation package including benefits, and a fun yet challenging work environment. If you are interested in joining our team, please submit your resume.

While we appreciate the interest of all applicants, only those under consideration will be contacted for an interview. Thank you for your interest in OneTEAM Sports Group!

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More about this job

Responsibilities

Manage and grow key client relationships by onboarding clients, coordinating RFPs and contracts, maintaining brand standards, and driving satisfaction, retention, renewals, and account growth. Lead client reviews and reporting, resolve order escalations, gather feedback, and collaborate across Sales, Marketing, Operations, and Purchasing to improve client outcomes and business processes.

Requirements

Candidates should have experience in sales, account management, client success, customer service, or relationship management, along with a strong connection to sports and confident, client-focused communication skills. The role also requires strong organization, follow-through, initiative, collaboration, Microsoft Office and Teams experience, a valid driver’s licence and vehicle access for GTA travel; NetSuite experience is an asset.

Skills

Account Management
Client Success
Sales
Customer Service
Communication
Negotiation
Contract Management
RFP Coordination
Client Retention
Upselling and Cross-Selling
Project Coordination
Data Analysis
Time Management
Cross-Functional Collaboration
NetSuite

Benefits

Benefits

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Sales
Customer Service
Relationship Management
Client Retention
Client Satisfaction
RFP
Contract Management
Brand Standards
Quarterly Business Reviews
Upselling
Cross-Selling
NetSuite
Microsoft Office
Microsoft Teams
Net Promoter Score
Client Health Metrics
Client Surveys
Sports Equipment
Branded Apparel
Promotional Campaigns
Social Media
Cross-Functional Collaboration
Order Escalation
Trade Shows

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