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Added 11 mins ago
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…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…

Ongwanada

Supervisor, After Hours- MNU-26-20

Kingston, ON, Canada

Wage: Hourly: $32.53 – $35.59 · Full-time

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Job details

Pay: Wage: Hourly: $32.53 – $35.59
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

File No: MNU-26-20

Date Posted: November 2, 2026

Closing Date: Until Filled

Dates of Vacancy: November 9, 2026 – February 15, 2027

Hours of Work: No guaranteed minimum

Wage: Hourly: $32.53 – $35.59

This posting is for a newly established position.

Please submit a Cover Letter & Current Resume quoting file number to careers@ongwanada.com.

Position Summary

The Supervisor, After Hours is responsible for coordinating services and supports to supported individuals and team members during non-regular work hours, including evenings, nights, weekends and holidays. The Supervisor provides direction and supervision to staff, ensuring services and supports comply with legislative, regulatory and accreditation requirements.

The Supervisor promotes person-centred supports and ensures activities are carried out in accordance with applicable legislation, agency standards, policies and procedures. All employees are responsible for promoting Ongwanada’s mission, vision, values and for fulfilling responsibilities in accordance with all applicable legislation, policies, and procedures.

Primary Duties And Responsibilities

After-Hours Operation & Staffing

Ensure adequate staffing levels by coordinating staff reassignments, call-ins and overtime, and communicating necessary information to the Scheduling Department.
Attend supported homes and worksites as required, providing direction to staff and external agencies regarding incidents, interventions and operational concerns.
Respond to building alarm systems and take appropriate action to ensure the safety and security of occupants and facilities.
Ensure adequate resources and supports are available for team members to complete assigned duties.
Interpret and administer agency policies and procedures, ensuring staff understand and comply with established requirements.
Ensure compliance with agency standards and applicable legislation.

Leadership & Supervision

Allocate and supervise operational duties and activities of team members
Provide direction, guidance and supervision to staff to support effective service delivery.
Supervise, administer and monitor medications as required.
Provide first aid and support crisis interventions as appropriate.
Participate in investigations, employee relations matters, incident debriefings and follow-up actions as required.

Communication & Collaboration

Notify the Administrator-On-Call regarding Serious Occurrences, emergencies, urgent admission requests or unusual circumstances.
Coordinate necessary contact with police, fire and other authorities under the direction of the Administrator-On-Call.
Communicate incidents, staffing concerns and other pertinent operational information to supervisors, managers and senior management.
Collaborate with team members and stakeholders to ensure continuity of services and supports.

Supported Individual Services & Outcomes

Promote and model person-centred approaches to service delivery.
Understand and follow individualized behavioural support plans, protocols and intervention strategies.
Provide guidance to team members to ensure supports are responsive to the needs of supported individuals.

Other

Duties and responsibilities may change or vary based on operational requirements and/or as directed.

Skills Required

Demonstrate effective interpersonal skills to direct, supervise, coach and lead the work of others.
Demonstrate effective verbal and written communication skills.
Demonstrate effective documentation, organization and administrative skills to manage resources, meet deadlines and fulfill operational requirements.
Demonstrate competent technological skills, including the use of data and related software.
Demonstrate effective problem-solving, facilitation and conflict-resolution skills.
Demonstrate excellent ability to work collaboratively in a team environment.

Education/Qualifications Required

Diploma or degree in Human Services, Social Sciences, Developmental Services, Behavioural Science Technology, Mental Health or a related Health/Human Services field.
Current Crisis Intervention Training (CPI, SMG, UMAB or related).
Valid First Aid and CPR certification.
Current certification in Pharmacology.
Fluency in English and French preferred.

Experience Required

2-4 years direct support professional in developmental services.
Experience leading teams or team lead position an asset.

Effort Required

Physical effort required to perform crisis intervention techniques as required.
Day to day activities may involve sitting in meetings, at a computer for moderate periods of time.
Day to day activities may lead to minor stress.

Working Conditions

Valid G driver’s licence and access to reliable transportation.
Shift work is required, primarily during overnight hours (4:00 p.m. to 8:00 a.m.), including weekends and holidays.
Flexibility in working hours may be required to accommodate operational needs.
Frequent travel to supported homes and worksites is required.

Why Choose Us

Competitive wages that recognize the important work you do
Membership in HOOPP
Professional development (including CPR, Non-Violent Crisis Intervention, and Defensive Driving)
Employee & Family Assistance Program (FSEAP)

Accessibility, Equity, And Human Rights

Ongwanada is committed to creating an inclusive and accessible workplace. Accommodation is available throughout the recruitment, selection, and employment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources.

Disclosure: We do not use artificial intelligence to screen, assess, or make selection decisions in our recruitment process.

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More about this job

Responsibilities

Coordinate after-hours services and staffing, including staff reassignments, incident response, building alarms, and communication with internal leaders and external authorities. Supervise and guide staff while ensuring safe, person-centred supports and compliance with agency policies, legislation, and individualized support plans.

Requirements

Requires a diploma or degree in a related human services or health field, 2–4 years of direct support experience in developmental services, current crisis intervention training, First Aid and CPR, and Pharmacology certification. A valid G driver’s licence and reliable transportation are required; team leadership experience is an asset, and English-French fluency is preferred.

Skills

Interpersonal Skills
Verbal and Written Communication
Documentation
Organization
Administrative Skills
Technological Skills
Problem-Solving
Facilitation
Conflict Resolution
Teamwork
Leadership
Staff Supervision
Crisis Intervention
Person-Centred Support
Medication Administration
Incident Response

Benefits

HOOPP Membership
Professional Development
Employee and Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

After-Hours Operations
Developmental Services
Human Services
Staff Scheduling
Staff Reassignment
Overtime Coordination
Staff Supervision
Person-Centred Support
Crisis Intervention
CPI
SMG
UMAB
First Aid
CPR
Pharmacology
Medication Administration
Behavioural Support Plans
Incident Management
Serious Occurrences
Emergency Response
Building Alarm Systems
Legislative Compliance
Accreditation Requirements
Conflict Resolution
Team Leadership
Documentation
Data and Related Software
Valid G Driver’s Licence
Reliable Transportation

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