Supervisor, Supportive Living Services- MNU-26-17
- Kingston, ON, Canada
Wage: Hourly: $33.04 · Internship
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Job details
- Pay
- Wage: Hourly: $33.04
- Job type
- Internship
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- Posting language
- English
- Posted
Original job description
File No: MNU-26-17
Date Posted: September 21, 2026
Vacancy Date: Immediately – August 30, 2027
Hours of Work: 80 hours per pay period
Wage: Hourly: $33.04
This posting is for an anticipated vacancy.
Please submit a Cover Letter & Current Resume quoting file number to careers@ongwanada.com.
Position Summary
The Supervisor, Supportive Living Services is responsible for managing the day-to-day operations of supportive living residential homes. This role provides leadership, direction, and supervision to staff and ensures that services are delivered in accordance with legislative, regulatory, and accreditation requirements.
Working collaboratively with team members, families, and community partners, the Supervisor ensures that supports are person-centered, operational needs are met, and resources are effectively managed.
All employees are responsible for promoting and implementing Ongwanada’s mission, vision, values, and service principles, and for fulfilling responsibilities in accordance with all applicable legislation, policies, and procedures.
Primary Duties And Responsibilities
Leadership & Supervision
Duties and responsibilities may change or vary based on operational requirements and/or as directed.
Skills Required
Ongwanada is committed to creating an inclusive and accessible workplace. Accommodation is available throughout the recruitment, selection, and employment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources.
Disclosure: We do not use artificial intelligence to screen, assess, or make selection decisions in our recruitment process.
Date Posted: September 21, 2026
Vacancy Date: Immediately – August 30, 2027
Hours of Work: 80 hours per pay period
Wage: Hourly: $33.04
This posting is for an anticipated vacancy.
Please submit a Cover Letter & Current Resume quoting file number to careers@ongwanada.com.
Position Summary
The Supervisor, Supportive Living Services is responsible for managing the day-to-day operations of supportive living residential homes. This role provides leadership, direction, and supervision to staff and ensures that services are delivered in accordance with legislative, regulatory, and accreditation requirements.
Working collaboratively with team members, families, and community partners, the Supervisor ensures that supports are person-centered, operational needs are met, and resources are effectively managed.
All employees are responsible for promoting and implementing Ongwanada’s mission, vision, values, and service principles, and for fulfilling responsibilities in accordance with all applicable legislation, policies, and procedures.
Primary Duties And Responsibilities
Leadership & Supervision
- Supervising staff and providing ongoing coaching, direction, and performance feedback
- Supporting recruitment, onboarding, and training of team members
- Monitoring staff training requirements and ensuring completion of mandatory education
- Supporting staff in the implementation of crisis intervention and behavioural strategies
- Participating in employee relations matters and workplace investigations as required
- Ensuring appropriate supervision of students and placement learners
- Promoting a safe, inclusive, and person-centered home environment
- Overseeing the implementation and monitoring of individual support and behavioural plans
- Ensuring accurate and timely documentation for supported individuals
- Supporting admissions, transitions, and communication with families and stakeholders
- Ensuring adherence to all applicable legislation, standards, and organizational policies
- Monitoring health and safety practices, including medication administration
- Investigating, documenting, and following up on incidents and debriefs
- Ensuring staff understand and comply with policies and procedures
- Ensuring adherence to all applicable legislation, standards, and organizational policies
- Monitoring health and safety practices, including medication administration
- Investigating, documenting, and following up on incidents and debriefs
- Ensuring staff understand and comply with policies and procedures
- Ensuring homes are appropriately staffed, maintained, and resourced
- Coordinating transportation and ensuring vehicle maintenance requirements are met
- Reporting maintenance and equipment needs
- Completing required reports, including CQI and departmental planning
- Participating in administrator-on-call rotation as required
- Communicating effectively with staff, leadership, families, and external partners
- Participating in team and organizational meetings
- Supporting a collaborative and positive team environment
Duties and responsibilities may change or vary based on operational requirements and/or as directed.
Skills Required
- Demonstrate effective interpersonal skills to direct, supervise, coach and lead the work of others.
- Demonstrate effective verbal and written communication skills
- Demonstrate effective documentation, organization, and administrative skills to manage resources, meet deadlines and other requirements.
- Demonstrate competent technological skills, use of data, related software.
- Demonstrate effective problem solving, facilitation and conflict resolution skills.
- Demonstrate excellent ability to work collaboratively in a team environment.
- Diploma or degree in Human Services or Social Sciences, Developmental Services, Behavioural Science Technician, Mental Health or related Health/Human Services.
- Current Crisis Intervention Training required (CPI, SMG, UMAB or related.)
- Valid First Aid, CPR required.
- Current certification in Pharmacology required.
- Fluency in English/French verbal and written preferred.
- 2-4 years direct support professional in developmental services.
- Experience leading teams or team lead position an asset.
- Physical effort required to perform crisis intervention techniques as required.
- Day to day activities may involve sitting in meetings, at a computer for moderate periods of time.
- Day to day activities may lead to minor stress.
- Valid G license and access to reliable transportation.
- Flexible work hours including evenings, holidays, and weekends may be required to accommodate operational requirements
- Travel will be required to worksites.
- Competitive wages that recognize the important work you do
- Membership in the HOOPP pension plan for eligible employees
- Professional development (including CPR, Non-Violent Crisis Intervention, and Defensive Driving)
- Employee & Family Assistance Program (FSEAP)
Ongwanada is committed to creating an inclusive and accessible workplace. Accommodation is available throughout the recruitment, selection, and employment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources.
Disclosure: We do not use artificial intelligence to screen, assess, or make selection decisions in our recruitment process.
More about this job
Responsibilities
Oversee the day-to-day operations of supportive living homes, including staff supervision, person-centered support, safety, compliance, and resource management. Coordinate admissions, transitions, transportation, maintenance, reporting, and communication with families, staff, leadership, and community partners.
Requirements
Requires a diploma or degree in Human Services, Social Sciences, Developmental Services, Behavioural Science, Mental Health, or a related field, along with current crisis intervention training, First Aid and CPR, and Pharmacology certification. Requires 2–4 years of direct support experience in developmental services; a valid driver's license and reliable transportation are also required, while team leadership experience and English/French fluency are preferred.
Skills
- Staff Supervision
- Coaching and Leadership
- Interpersonal Communication
- Written Communication
- Documentation
- Organization
- Resource Management
- Technological Skills
- Data Use
- Problem Solving
- Facilitation
- Conflict Resolution
- Team Collaboration
- Crisis Intervention
- Behavioural Support
Benefits
- Competitive Wages
- HOOPP Pension Plan
- Professional Development
- Employee and Family Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Social Services
- Management & Leadership
- Healthcare
- Security & Safety
Keywords
- Supportive Living Services
- Developmental Services
- Residential Homes
- Staff Supervision
- Recruitment
- Onboarding
- Staff Training
- Performance Feedback
- Crisis Intervention Training
- Behavioural Support Plans
- Person-Centered Support
- Medication Administration
- Health and Safety
- Incident Investigation
- Legislative Compliance
- Accreditation Requirements
- Quality Improvement
- Resource Management
- Transportation Coordination
- First Aid
- CPR
- Pharmacology Certification
- Valid G License
- HOOPP Pension Plan