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Ongwanada

Supervisor, Supportive Living Services- MNU-26-17

Kingston, ON, Canada

Wage: Hourly: $33.04 · Internship

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Job details

Pay: Wage: Hourly: $33.04
Job type: Internship
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

Original job description

File No: MNU-26-17

Date Posted: September 21, 2026

Vacancy Date: Immediately – August 30, 2027

Hours of Work: 80 hours per pay period

Wage: Hourly: $33.04

This posting is for an anticipated vacancy.

Please submit a Cover Letter & Current Resume quoting file number to careers@ongwanada.com.

Position Summary

The Supervisor, Supportive Living Services is responsible for managing the day-to-day operations of supportive living residential homes. This role provides leadership, direction, and supervision to staff and ensures that services are delivered in accordance with legislative, regulatory, and accreditation requirements.

Working collaboratively with team members, families, and community partners, the Supervisor ensures that supports are person-centered, operational needs are met, and resources are effectively managed.

All employees are responsible for promoting and implementing Ongwanada’s mission, vision, values, and service principles, and for fulfilling responsibilities in accordance with all applicable legislation, policies, and procedures.

Primary Duties And Responsibilities

Leadership & Supervision

Supervising staff and providing ongoing coaching, direction, and performance feedback
Supporting recruitment, onboarding, and training of team members
Monitoring staff training requirements and ensuring completion of mandatory education
Supporting staff in the implementation of crisis intervention and behavioural strategies
Participating in employee relations matters and workplace investigations as required
Ensuring appropriate supervision of students and placement learners

Quality Supports & Outcomes

Promoting a safe, inclusive, and person-centered home environment
Overseeing the implementation and monitoring of individual support and behavioural plans
Ensuring accurate and timely documentation for supported individuals
Supporting admissions, transitions, and communication with families and stakeholders

Compliance & Safety

Ensuring adherence to all applicable legislation, standards, and organizational policies
Monitoring health and safety practices, including medication administration
Investigating, documenting, and following up on incidents and debriefs
Ensuring staff understand and comply with policies and procedures

Financial & Resource Management

Ensuring adherence to all applicable legislation, standards, and organizational policies
Monitoring health and safety practices, including medication administration
Investigating, documenting, and following up on incidents and debriefs
Ensuring staff understand and comply with policies and procedures

Operations Oversight

Ensuring homes are appropriately staffed, maintained, and resourced
Coordinating transportation and ensuring vehicle maintenance requirements are met
Reporting maintenance and equipment needs
Completing required reports, including CQI and departmental planning
Participating in administrator-on-call rotation as required

Communication & Collaboration

Communicating effectively with staff, leadership, families, and external partners
Participating in team and organizational meetings
Supporting a collaborative and positive team environment

Other

Duties and responsibilities may change or vary based on operational requirements and/or as directed.

Skills Required

Demonstrate effective interpersonal skills to direct, supervise, coach and lead the work of others.
Demonstrate effective verbal and written communication skills
Demonstrate effective documentation, organization, and administrative skills to manage resources, meet deadlines and other requirements.
Demonstrate competent technological skills, use of data, related software.
Demonstrate effective problem solving, facilitation and conflict resolution skills.
Demonstrate excellent ability to work collaboratively in a team environment.

Education/Qualifications Required

Diploma or degree in Human Services or Social Sciences, Developmental Services, Behavioural Science Technician, Mental Health or related Health/Human Services.
Current Crisis Intervention Training required (CPI, SMG, UMAB or related.)
Valid First Aid, CPR required.
Current certification in Pharmacology required.
Fluency in English/French verbal and written preferred.

Experience Required

2-4 years direct support professional in developmental services.
Experience leading teams or team lead position an asset.

Effort Required

Physical effort required to perform crisis intervention techniques as required.
Day to day activities may involve sitting in meetings, at a computer for moderate periods of time.
Day to day activities may lead to minor stress.

Working Conditions

Valid G license and access to reliable transportation.
Flexible work hours including evenings, holidays, and weekends may be required to accommodate operational requirements
Travel will be required to worksites.

Why Choose Us

Competitive wages that recognize the important work you do
Membership in the HOOPP pension plan for eligible employees
Professional development (including CPR, Non-Violent Crisis Intervention, and Defensive Driving)
Employee & Family Assistance Program (FSEAP)

Accessibility, Equity, And Human Rights

Ongwanada is committed to creating an inclusive and accessible workplace. Accommodation is available throughout the recruitment, selection, and employment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources.

Disclosure: We do not use artificial intelligence to screen, assess, or make selection decisions in our recruitment process.

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More about this job

Responsibilities

Oversee the day-to-day operations of supportive living homes, including staff supervision, person-centered support, safety, compliance, and resource management. Coordinate admissions, transitions, transportation, maintenance, reporting, and communication with families, staff, leadership, and community partners.

Requirements

Requires a diploma or degree in Human Services, Social Sciences, Developmental Services, Behavioural Science, Mental Health, or a related field, along with current crisis intervention training, First Aid and CPR, and Pharmacology certification. Requires 2–4 years of direct support experience in developmental services; a valid driver's license and reliable transportation are also required, while team leadership experience and English/French fluency are preferred.

Skills

Staff Supervision
Coaching and Leadership
Interpersonal Communication
Written Communication
Documentation
Organization
Resource Management
Technological Skills
Data Use
Problem Solving
Facilitation
Conflict Resolution
Team Collaboration
Crisis Intervention
Behavioural Support

Benefits

Competitive Wages
HOOPP Pension Plan
Professional Development
Employee and Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Supportive Living Services
Developmental Services
Residential Homes
Staff Supervision
Recruitment
Onboarding
Staff Training
Performance Feedback
Crisis Intervention Training
Behavioural Support Plans
Person-Centered Support
Medication Administration
Health and Safety
Incident Investigation
Legislative Compliance
Accreditation Requirements
Quality Improvement
Resource Management
Transportation Coordination
First Aid
CPR
Pharmacology Certification
Valid G License
HOOPP Pension Plan

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