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Added 45 mins ago
FC
Banking Specialist, Not-For-Profit & Emerging Brands
FirstOntario Credit Union
Hamilton, ON
- Full-time
Act as a financial thought partner to NFP executive directors, CFOs, treasurers, and board members - providing strategic insight, not just transactional service
Added 45 mins ago
A
Dishwasher - BOH
Añejo
Calgary, AB
- Full-time
…thrive in a fast-paced environment, we’d love to have you on…
Added 45 mins ago
CA
Marine Systems Electrical Technician
Canadian Armed Forces | Forces armées canadiennes
Quebec, QC
- Full-time
MSETs spend much of their career on board ships based in either Halifax, Nova Scotia, or Esquimalt, British Columbia. Their duties can include repairing or maintaining equipment and…
Added 1 hour ago
Dishwasher - BOH
Recipe Unlimited
Calgary, AB
…thrive in a fast-paced environment, we’d love to have you on…
Added 2 hours ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
Career Growth – Internal job postings, mentorship programs, and leadership development.
Added 2 hours ago
ML
Hospitality Manager - Client Centre
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
…applicant screening process. This is a posting for an existing job…
Added 2 hours ago
M
Manager, National Tax Services
MNP
Markham, ON
- Full-time
This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.
Added 2 hours ago
M
Manager, National Tax Services
MNP
Toronto, ON
- Full-time
This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.
Added 3 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001040 – Administrative Assistant – Intermediate
Added 4 hours ago
BF
long haul truck driver
Big Freight Systems Inc.
Steinbach, MB
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 4 hours ago
OC
President and Chief Executive Officer
Ocean Carbon & Biogeochemistry (OCB)
Victoria, BC
- Full-time
Reporting to the Board of Directors, the President and CEO provides strategic leadership to advance ONC's mission, scientific excellence, operational effectiveness, and long-term…
Added 4 hours ago
M
Manrke Job Board
Manrkē
Markham, ON
- Full-time
We want to have the best qualified people in every job – people who are as passionate as we are about championing our clients. We offer flexible hybrid work arrangements and have remote…
Added 5 hours ago
OJ
LINE COOK - FULL TIME
Original Joe's
Winnipeg, MB
- Full-time
…detail-oriented, and passionate about food, we’d love to have you on…
Added 8 hours ago
CC
Regional Overdose Prevention Specialist
Cheatham County Community Enhancement Coalition
ON · Regional Municipality of York, ON
- Full-time
Added 8 hours ago
CP
Production/Sanitation Worker
Canada Packers Inc.
Brandon, MB
- Full-time
…and are an estimated salary range provided by that particular job board. We offer competitive wages and an attractive total rewards package, which will be discussed during an interview with…
Added 9 hours ago
PS
Temporary Educational Assistant @ Lafleche Central School
Prairie South School Division #210
Lafleche, SK
- Temporary
Duties: In addition to those duties outlined in the job description, duties include supporting students with diverse needs and/or high behavioural needs.
Added 9 hours ago
SD
0,527 FTE (term) Grade 7 English homeroom teacher, Trafalgar Middle School
School District #8 (Kootenay Lake)
Nelson, BC
- Full-time
The School Board Office is located in Nelson, B.C. Our schools are dispersed geographically and range in size and composition:
Added 9 hours ago
SC
Occasional Teacher Long Term Assignment - Senior - Photography/Raising Healthy Children, 1.00 FTE (internal/external)
Sudbury Catholic District School Board
Sudbury, ON · Greater Sudbury, ON
- Full-time
The Sudbury Catholic District School Board, a community recognized for innovation and a great northern lifestyle is centrally located in Northeastern Ontario, and is composed of a rich mix…
Added 9 hours ago
OD
FR 100% Elem LTO; Grade 4 (French, Science/Social Studies, Health, Art), Grade 5 (French), Grade 7/8 (Core French)
Ottawa-Carleton District School Board (OCDSB)
Orleans, ON
- Full-time
The Ottawa-Carleton District School Board is the largest school board in Eastern Ontario and offers students and parents a world of choice for learning. Our nearly 150 schools offer a wide…
Added 9 hours ago
RC
LTO Teacher - Grade 2 (1.0 FTE)
Renfrew County Catholic District School Board
Arnprior, ON
- Full-time
The Renfrew County Catholic District School Board is seeking qualified and committed educators to fill Long Term Occasional (LTO) teaching assignments. LTO teachers play a vital role in…
Added 9 hours ago
DD
LUNCHROOM SUPERVISOR (LINCOLN AVENUE P.S.)
Durham District School Board
Ajax, ON
- Internship
The Durham District School Board recognizes Indigenous rights are distinct. In the exercise of those rights, Indigenous staff and students shall not be subjected to actions with the aim or…
Added 9 hours ago
HC
Probationary / Permanent - Teacher of the Arts / SST (0.40 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
The Halton Catholic District School Board may use Artificial Intelligence (AI)‑assisted tools during the recruitment and selection process, including to help review applications based on…
Added 9 hours ago
HC
Probationary / Permanent - Teacher of the Arts / SST (0.80 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
The Halton Catholic District School Board may use Artificial Intelligence (AI)‑assisted tools during the recruitment and selection process, including to help review applications based on…
Added 9 hours ago
DC
Supply Educational Assistant
Durham Catholic District School Board
Oshawa, ON
- Temporary
Three (3) to Six (6) months previous related experience and/or job placement.
Added 9 hours ago
HC
Probationary / Permanent - Primary Team Member/ Teacher of the Arts (0.50 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
The Halton Catholic District School Board may use Artificial Intelligence (AI)‑assisted tools during the recruitment and selection process, including to help review applications based on…

Ontario Energy Board

Advisor, Consumer Communications

Toronto, ON, M4P 1E4, Canada

Hiring Range: $86,210 - 101,349

Apply About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $86,210 - 101,349
Apply by: Oct 17, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job ID: 997

Position Type: Union Permanent

Department: Consumer Affairs & Insights

Hiring Range: $86,210 - 101,349

Job Posting Close Date: 10/16/2026

The Ontario Energy Board is proud to be recognized as one of Greater Toronto’s Top Employers for four years running.

Our success resides with our people and we take great pride in fostering a workplace culture that attracts top-tier professionals passionate about shaping Ontario’s energy future. Our reputation as a preferred employer reflects our commitment to helping deliver clean, reliable, affordable and secure energy that enables economic growth across the province.

Our One OEB culture promotes a values-driven, collaborative workplace where diverse perspectives come together to deliver regulatory excellence, and where we encourage curiosity and agility in an environment that is grounded in mental health, wellbeing and a foundational commitment to Diversity, Equity and Inclusion.

We are the ONTARIO ENERGY BOARD.

Overview

Under the direction of the Manager, the Advisor provides real-time, plain-language communication and resolution support to stakeholders, including consumers, elected officials, and media - via calls, chats, emails, and briefings. The role involves handling sensitive complaints related to OEB policies, developing communication materials, supporting internal messaging, maintaining the Knowledge Base, and identifying trends to inform policy and improve public understanding of the OEB’s work.

Responsibilities

Prepare communication plans and plain-language products to effectively inform consumers about Board work and relevant sector issues.
Implement plans, develop communication briefing notes, FAQ’s and coordinate meetings with Subject Matter Experts to assist Public Information Officers with upcoming changes.
Develop presentations, handouts, and other materials to support internal stakeholders when presenting to external audiences.
Assist Manager with market research initiatives and special initiatives.
Provide real-time follow-up, guidance, and resolution of policy-related complaints received through calls, chats, and emails from stakeholders including but not limited to consumers, MPPs, MPs, Ombudsman Ontario, and media representatives.
Collaborate with internal stakeholders to maintain corporate awareness and share information that supports timely and effective informal complaint resolution related to the OEB.
Translate complex or technical information from multiple sources into plain language for the Public Information team to ensure consistent and accurate messaging to both internal and external audiences.
Monitor and review daily complaints submitted by Public Information Centre, providing plain-language summaries and updates to support awareness and message alignment.
Analyze complaint data and emerging trends to support the development of policy recommendations and reporting.

Qualifications

University degree in Business Administration, Communications, or related discipline
3 years’ experience in a communication or Call Centre setting.
4 years’ experience in a communication or Call Centre setting in a regulated industry or public utility setting.
Proficient knowledge in Microsoft Office (Word, Excel, PowerPoint), Teams

This job posting represents an existing vacancy.

Pursuant to the Accessibility for Ontarians with Disabilities Act, the Ontario Energy Board will make reasonable efforts to provide accommodation to candidates with disabilities in the course of the recruitment process upon written request. We request that candidates seeking accommodation identify their particular accommodation needs as soon as possible in the job selection process. Questions concerning the availability of accommodation in the recruitment process may be forwarded by email to hr@oeb.ca.

Apply About employer

More about this job

Responsibilities

The Advisor provides real-time communication and resolution support to stakeholders regarding OEB policies and complaints. They are responsible for developing plain-language materials, monitoring complaint trends, and collaborating with internal teams to ensure consistent messaging.

Requirements

Candidates must hold a university degree in Business Administration, Communications, or a related field. A minimum of 4 years of experience in a communication or call center setting within a regulated industry or public utility is required.

Skills

Communication
Plain-language writing
Complaint resolution
Stakeholder management
Market research
Microsoft Office
Data analysis
Briefing note preparation
Public relations
Regulatory compliance

Benefits

Mental health support
Wellbeing programs
Diversity, Equity and Inclusion initiatives

Visa sponsorship

Not detected in the job text

Keywords

Consumer Affairs
Regulatory Excellence
Energy Sector
Public Utility
Communication Plans
Policy Analysis
Stakeholder Engagement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Teams
Knowledge Base Management
Market Research
Complaint Resolution
Plain Language
Public Information
Briefing Notes
Data Analysis
Trend Identification
Corporate Awareness

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