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Added 14 mins ago
S
Logistics Coordinator
Supership
Toronto, ON
- Full-time
Bachelor's degree in Logistics, Supply Chain Management, Business, or related field
Added 14 mins ago
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Governance & Control Intern/Co-op (Winter 2027)
TD
Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
KC
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG Canada
Edmonton, AB
- Full-time
The Advisory team is seeking a Senior Manager, Talent Attraction, to lead talent attraction strategy and delivery for Advisory (Risk Services and Deal Advisory). Reporting to the Director,…
Added 14 mins ago
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Pharmacy Manager
Pharmabest.ca
Toronto, ON
- Full-time
We're opening a brand-new pharmacy in Scarborough and looking for an entrepreneurial, patient-focused Pharmacy Manager to build it from the ground up. This is a rare opportunity to shape a…
Added 14 mins ago
T
TD Insurance Governance & Control Strategy & Transformation Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
WT
Web Developer (Django Specialist)
Webhorse Technologies
Inuvik, NT
- Full-time
…against potential threats, allowing them to focus on their core business operations without worrying about security…
Added 14 mins ago
MG
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access…
Added 14 mins ago
Bodily Injury Examiner
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
…service standards, goals and criteria. Reporting to the Senior Manager, National Injury, the core parts of your role will be…
Added 14 mins ago
FOH Management - Assistant General Manager
Northland Properties
Edmonton, AB
Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. You will have the opportunity…
Added 28 mins ago
ON
Lands and Estates Manager
Oneida Nation of The Thames
Southwold, ON
- Full-time
Under the direction of the LEH Administrator, The Lands and Estates Manager is responsible for the effective management and administration of the Lands & Estates Department. This role…
Added 28 mins ago
WC
Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 28 mins ago
DF
Sr Program Manager
Decisive Farming by TELUS Agriculture
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Serve as the central coordination layer between engineering, Product Management, legal, finance, and business development; build and maintain trusted relationships with client-side…
Added 28 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 28 mins ago
AH
Occupational Therapist II - Home Care
Alberta Health Services
Grande Prairie, AB
- Part-time
…shopping opportunities. Under general supervision from the manager, the Occupational Therapist II performs duties relating to the assessment, treatment, education and management of patients…
Added 28 mins ago
ZI
HR Specialist/Manager (Geely Auto)
Zeekr International
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Training & Development: Identify skill gaps based on business needs; plan, organize, and implement effective training and development programs to enhance employee skills and leadership…
Added 28 mins ago
WC
Produce Department Manager
Walmart Canada
Sherwood Park, AB
- Full-time
Position Summary...The Produce Department Manager at Walmart leads produce associates and oversees department processes to ensure high customer service and meet production targets.…
Added 28 mins ago
M
Generalist, Human Resources
Morguard
Mississauga, ON
- Full-time
Strategic People Partner Acts as a bridge between employees and leadership, aligning HR practices with business goals. Supports workforce planning, organizational development, and…
Added 28 mins ago
DF
Store Manager | City Place
Decisive Farming by TELUS Agriculture
Winnipeg, MB
- Full-time
Looking for a career, not just a job? Does the idea of business leadership and community involvement excite you? Are you a natural-born trailblazer with a competitive spirit who loves to…
Added 29 mins ago
C
Sr. Infrastructure Engineer - Patching
CIBC
Toronto, ON
- Full-time
…standardization of repeatable patching services across lines of…
Added 29 mins ago
C
Senior Audit Manager, Wealth Management
CIBC
Toronto, ON
- Full-time
…while developing and maintaining strong relationships with business partners. As part of this work, you will act as an individual contributor or lead multi-skilled audit teams covering the…
Added 29 mins ago
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Genesys Developer
BMO
Toronto, ON · YNG
- Full-time
Drives the overall software development lifecycle including working across functional teams to transform requirements into features and conducting software testing and maintenance. Specific…
Added 29 mins ago
B
Business Development Manager
BMO
Vancouver, BC · WGA
- Full-time
Boldly Grow the Good in Business and Life - Become BMO's next Business Development Manager supporting BrokerEdge clients in making real financial progress. Situated in Vancouver BC, this…
Added 29 mins ago
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Sr. Application Developer - (Java / AWS / Payment Systems / Leadership)
BMO
Toronto, ON · BMOPLACE
- Full-time
Drives the overall software development lifecycle including working across functional teams to transform requirements into features, managing development teams and processes, and conducting…
Added 29 mins ago
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Cloud Application Developer - (AWS / Banking/ Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
Develops scalable and accessible business cloud applications. Focuses on the technical design, development, enhancement, testing, debugging and maintenance of Cloud applications and…
Added 29 mins ago
B
Mortgage Specialist
BMO
Duncan, BC · Nanaimo, BC
- Full-time
Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies…

Ontario Energy Board

Advisor, Consumer Communications

Toronto, ON, M4P 1E4, Canada

Hiring Range: $86,210 - 101,349

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Job details

Pay: Hiring Range: $86,210 - 101,349
Apply by: Oct 17, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job ID: 997

Position Type: Union Permanent

Department: Consumer Affairs & Insights

Hiring Range: $86,210 - 101,349

Job Posting Close Date: 10/16/2026

The Ontario Energy Board is proud to be recognized as one of Greater Toronto’s Top Employers for four years running.

Our success resides with our people and we take great pride in fostering a workplace culture that attracts top-tier professionals passionate about shaping Ontario’s energy future. Our reputation as a preferred employer reflects our commitment to helping deliver clean, reliable, affordable and secure energy that enables economic growth across the province.

Our One OEB culture promotes a values-driven, collaborative workplace where diverse perspectives come together to deliver regulatory excellence, and where we encourage curiosity and agility in an environment that is grounded in mental health, wellbeing and a foundational commitment to Diversity, Equity and Inclusion.

We are the ONTARIO ENERGY BOARD.

Overview

Under the direction of the Manager, the Advisor provides real-time, plain-language communication and resolution support to stakeholders, including consumers, elected officials, and media - via calls, chats, emails, and briefings. The role involves handling sensitive complaints related to OEB policies, developing communication materials, supporting internal messaging, maintaining the Knowledge Base, and identifying trends to inform policy and improve public understanding of the OEB’s work.

Responsibilities

Prepare communication plans and plain-language products to effectively inform consumers about Board work and relevant sector issues.
Implement plans, develop communication briefing notes, FAQ’s and coordinate meetings with Subject Matter Experts to assist Public Information Officers with upcoming changes.
Develop presentations, handouts, and other materials to support internal stakeholders when presenting to external audiences.
Assist Manager with market research initiatives and special initiatives.
Provide real-time follow-up, guidance, and resolution of policy-related complaints received through calls, chats, and emails from stakeholders including but not limited to consumers, MPPs, MPs, Ombudsman Ontario, and media representatives.
Collaborate with internal stakeholders to maintain corporate awareness and share information that supports timely and effective informal complaint resolution related to the OEB.
Translate complex or technical information from multiple sources into plain language for the Public Information team to ensure consistent and accurate messaging to both internal and external audiences.
Monitor and review daily complaints submitted by Public Information Centre, providing plain-language summaries and updates to support awareness and message alignment.
Analyze complaint data and emerging trends to support the development of policy recommendations and reporting.

Qualifications

University degree in Business Administration, Communications, or related discipline
3 years’ experience in a communication or Call Centre setting.
4 years’ experience in a communication or Call Centre setting in a regulated industry or public utility setting.
Proficient knowledge in Microsoft Office (Word, Excel, PowerPoint), Teams

This job posting represents an existing vacancy.

Pursuant to the Accessibility for Ontarians with Disabilities Act, the Ontario Energy Board will make reasonable efforts to provide accommodation to candidates with disabilities in the course of the recruitment process upon written request. We request that candidates seeking accommodation identify their particular accommodation needs as soon as possible in the job selection process. Questions concerning the availability of accommodation in the recruitment process may be forwarded by email to hr@oeb.ca.

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More about this job

Responsibilities

The Advisor provides real-time communication and resolution support to stakeholders regarding OEB policies and complaints. They are responsible for developing plain-language materials, monitoring complaint trends, and collaborating with internal teams to ensure consistent messaging.

Requirements

Candidates must hold a university degree in Business Administration, Communications, or a related field. A minimum of 4 years of experience in a communication or call center setting within a regulated industry or public utility is required.

Skills

Communication
Plain-language writing
Complaint resolution
Stakeholder management
Market research
Microsoft Office
Data analysis
Briefing note preparation
Public relations
Regulatory compliance

Benefits

Mental health support
Wellbeing programs
Diversity, Equity and Inclusion initiatives

Visa sponsorship

Not detected in the job text

Keywords

Consumer Affairs
Regulatory Excellence
Energy Sector
Public Utility
Communication Plans
Policy Analysis
Stakeholder Engagement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Teams
Knowledge Base Management
Market Research
Complaint Resolution
Plain Language
Public Information
Briefing Notes
Data Analysis
Trend Identification
Corporate Awareness

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