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Added 12 mins ago
PL
Front Desk Manager
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- Full-time
We are looking for a Front Desk Manager to join our team!
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Ontario Health atHome

Care Coordinator

Ottawa, ON, Canada

$44.48 to $47.51 CAD / hour · Temporary

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Job details

Pay: $44.48 to $47.51 CAD / hour
Job type: Temporary
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Are you an experienced registered nurse seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.

As a Bilingual Care Coordinator, Palliative Care you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

The Bilingual Care Coordinator, Palliative Care is responsible for, or supports other Care Coordinators in managing, a caseload of palliative patients who are at different stages of illness trajectories and may require a palliative approach to care. The Care Coordinator, through home visits and/or phone conversations, measures the patient’s and caregiver’s care needs and develops, implements, and updates (as required) a care plan that is informed by the patient’s and caregiver’s wishes and preferences. He/she assists the patient and caregiver in navigating the health care system and also determines eligibility and refers to other community resources and programs, such as Hospice care and the Regional Palliative Consultation Team.

Primary Responsibilities:

Completes comprehensive patient assessments using a validated assessment tool, including patient’s clinical, physical and psychosocial needs, and caregiver needs
Assesses patient’s Palliative Performance Scale and eligibility for palliative and other services
Assesses eligibility for hospice care and admission to palliative care units
Develops an individualized care and service plan reflective of the patient’s identified priorities and desired outcomes; identifies strategies and resources to be used in attaining clinical outcomes
Discusses plans for end-of-life care, goals of care and preferred place of death
Coordinates and facilitates referrals and transfers to hospice and palliative care units
Assists patients and caregivers in finding in-home palliative medical follow up and coverage
Initiates and authorizes the implementation of the care plan through contracted providers, supplies and equipment necessary to achieve the care goals
Maintains open communication with service providers, conducts case conferences and regular home visits to optimize care planning and appropriate services
Partners with the Ontario Health atHome/Ottawa Hospital Medical Assistance in Dying (MAiD) Care Coordinator for those clients wanting and requiring assistance with MAiD.

Team/Department: Palliative

Hours of work: 8:30am-4:30pm – Monday to Friday (35hrs/week)

FTE: 1.0

Length of Temporary Assignment: to March 26, 2027

Starting Salary: $44.480 - $47.517

Affiliation: ONA

Reporting to: Manager, Patient Services

Office Location: Labelle

What must you have?

Registered Nurse (BScN or diploma) with a current Certificate of Registration from the College of Nurses of Ontario
Related professional nursing experience which is normally attained over a period of two years Palliative care experience that includes advance care planning, goals of care and end of life care planning
Professional experience in health care should include linkage with other community health agencies, needs assessment, care coordination and/or discharge planning
Canadian Nurses Association Certification in Hospice Palliative Care is an asset
LEAP training is an asset
Experience providing MAiD expertise are assets
Fluency in both English and French is required
We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

Knowledge:

Knowledge of medical diagnoses and prognoses, symptom management, end-of-life care and cognitive/psychiatric disorders
Knowledge of Champlain region Hospice and palliative care organizations and partners
Knowledge of Hospice palliative care philosophy and approach
Working knowledge of computer software (email, internet) and Microsoft Office applications (Word, Excel, Power Point, etc.)

Skills and Abilities:

Effective planning, organizing, and evaluation skills to manage multiple patients, provide information reports, and take corrective action as required
Ability to accurately complete required documentation, reports, forms, and recommendations
Verbal and written communication skills to establish and maintain a wide range of partners (doctors,nurses, social workers, etc.) within the healthcare and Hospice community
Ability to manages difficult conversations /situations such as advance care planning, goals of care, end-of-life and hospice care, and medical assistance in dying, in a healthy and effective manner
Vulnerable Sector Check completed within the last six months

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

Attractive comprehensive compensation packages and benefits
Valuable development opportunities
Membership in a world class defined benefit pension plan

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This job posting is for an existing vacancy.

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More about this job

Responsibilities

Manage or support a caseload of palliative patients by assessing patient and caregiver needs, determining eligibility for services, and developing and updating individualized care plans. Coordinate referrals, transfers, providers, and community resources, while supporting discussions about goals of care, end-of-life preferences, and medical assistance in dying when applicable.

Requirements

Requires a registered nurse with a BScN or diploma, current registration with the College of Nurses of Ontario, and normally at least two years of related nursing experience, including palliative care and care coordination or related work. Fluency in English and French is required; hospice palliative care certification, LEAP training, and MAiD expertise are assets.

Skills

Palliative Care Coordination
Care Planning
Advance Care Planning
End-Of-Life Care Planning
Goals-Of-Care Discussions
Caregiver Support
Community Resource Referrals
Hospice Eligibility Assessment
Case Conferences
Discharge Planning
Medical Assistance In Dying Coordination
Patient And Caregiver Communication
Documentation And Reporting
Microsoft Office
English And French Fluency

Benefits

Comprehensive Compensation And Benefits
Professional Development Opportunities
Defined Benefit Pension Plan
Work-Life Balance Supports

Visa sponsorship

Not detected in the job text

Keywords

Registered Nurse
BScN
College Of Nurses Of Ontario
Palliative Care
Hospice Care
Care Coordination
Patient Assessment
Palliative Performance Scale
Care Planning
Advance Care Planning
Goals Of Care
End-Of-Life Care
Caregiver Needs
Community Health Agencies
Discharge Planning
Medical Assistance In Dying
LEAP Training
Microsoft Office
Word
Excel
PowerPoint
English
French
Vulnerable Sector Check
Symptom Management
Psychosocial Needs
Case Conferences
Hospice Referrals

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