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Ontario Health | Santé Ontario

Lead, Coordinated Access

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. 

What Ontario Health offers:  

Role

At Ontario Health, your growth and well-being aren’t just supported - they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may receive:

Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
A premium defined benefit pension plan, ensuring long-term financial security
Competitive vacation entitlement that encourages time to rest and recharge
Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career?  Consider this opportunity. 

Help connect Ontarians to timely, equitable mental health and addictions care. Join Ontario Health to design and improve regional coordinated access with the Mental Health and Addictions Centre of Excellence. Bring your project leadership and strategic expertise to system transformation, collaborating with patients, caregivers, providers, Ontario Health Teams and government partners.

Here Is What You Will Be Doing

Lead delivery: Manage complex projects, budgets, milestones and risks; drive implementation, change management and quality improvement.
Build partnerships: Engage providers, people with lived experience and Indigenous communities; strengthen collaboration and shared learning across regions.
Shape strategy: Use evidence and partner insights to inform system planning, policy and senior leadership advice.
Strengthen accountability: Support governance, funding needs and performance monitoring; align regional and provincial priorities.
Enable teams: Improve workflows and documentation, foster collaboration, and communicate progress, issues and outcomes.

Education And Experience

Here is what you will need to be successful:

Post-secondary degree in health administration, health planning, business administration, research or a relevant field, or an equivalent combination of education, training and experience. Master’s degree preferred.
3–5 years of experience in complex, dynamic public and/or private healthcare environments, focused on healthcare service delivery management.
3–5 years of relevant project management experience leading healthcare projects, including at least three years leading key projects and initiatives and/or health systems planning.
Experience leading and enabling small- to medium-scale strategic projects, preferably in mental health and addictions, with demonstrated success in project and change management.
Experience in qualitative and quantitative analysis, including systematic literature reviews.
Knowledge of Ontario Health’s evolving role and healthcare sector issues and priorities, including their impact on service delivery and patient/provider experience.
Project Management, change management and Lean certifications are each assets.

Knowledge And Skills

Knowledge of Communities of Practice, including performance evaluation, indicator development and performance measurement.
Knowledge of Ontario’s health and social services system, project management, quality improvement best practices and performance management.
Knowledge of mental health and addictions navigation and/or centralized/coordinated access services/programs is an asset. Knowledge of digital health initiatives is an asset.
Strong planning and project management skills: execute multiple large-scale, complex, high-risk projects; prioritize competing tasks; and adapt to emerging issues in dynamic, fast-paced, collaborative environments.
Proven project-team leadership and multidisciplinary collaboration skills, including mentorship, staff motivation, team-building and guiding teams to outcomes with tact and diplomacy. Eagerness to collaborate across regions and departments to advance projects and support team development.
Excellent interpersonal, decision-making, communication, facilitation and presentation skills. Communicate effectively with senior management, clinicians, external healthcare organizations and customers/vendors; engage stakeholders and distill complex concepts for broad audiences; and develop policies, knowledge transfer tools, project materials and executive-level presentations.
Demonstrated relationship management experience with diverse individuals and organizations, building trust, credibility and respect with key system partners and managing relationship dynamics effectively.
Strong analytical and problem-solving skills: interpret complex information, provide clarity, evaluate alternatives, make decisions and implement innovative solutions that address complex problems and meet program needs.
Strategic planning skills to develop and operationalize short- and long-term plans that reflect trends and priorities and maintain leadership relevance in the future.
Change management expertise to drive positive change and hold yourself and others accountable, with risk management experience to evaluate outcomes, adjust strategies and correct course for successful project delivery.
Demonstrated passion for advancing healthcare within a system-wide strategy and applying a health equity lens.

Location: West Region, Ontario

Employment Type

Permanent Full time

Contract Length

N/A

Salary Band

Band 6

External Application Deadline Date

November 15, 2026

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.

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More about this job

Responsibilities

Lead complex coordinated-access projects, managing budgets, milestones, risks, implementation, change management, and quality improvement. Build partnerships across regions and with providers, people with lived experience, Indigenous communities, and government partners while informing strategy, governance, performance monitoring, and team collaboration.

Requirements

A post-secondary degree in a relevant field or equivalent education, training, and experience is required; a master’s degree is preferred. Candidates should have 3–5 years of experience in healthcare service delivery and project management, including leadership of healthcare projects, plus strong analytical, strategic planning, change management, stakeholder engagement, and team leadership skills.

Skills

Project Management
Change Management
Healthcare Service Delivery
Health Systems Planning
Strategic Planning
Stakeholder Engagement
Partnership Building
Qualitative and Quantitative Analysis
Systematic Literature Reviews
Performance Measurement
Quality Improvement
Risk Management
Team Leadership
Facilitation and Presentation
Relationship Management
Health Equity

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Care or Wellness Spending Accounts
Defined Benefit Pension Plan
Paid Vacation
Personal Days
Float Days
Learning and Career Development Opportunities
Communities of Inclusion

Visa sponsorship

Not detected in the job text

Keywords

Coordinated Access
Mental Health
Addictions
Healthcare Service Delivery
Health Systems Planning
Project Management
Change Management
Lean
Quality Improvement
Performance Measurement
Communities of Practice
Systematic Literature Reviews
Qualitative Analysis
Quantitative Analysis
Stakeholder Engagement
Indigenous Communities
Health Equity
Governance
Funding
Risk Management
Digital Health
Ontario Health Teams
Policy Development
Knowledge Transfer
Strategic Planning

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