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Added 11 hours ago
FH
Director, Clinical Operations (Community & Hospital)
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Ontario Health | Santé Ontario

Lead, Performance Management

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 8+ years experience in the provision of expertise and services in the area of data analytics within the health care sector
Posting language: English
Posted: Oct 8, 2026

Original job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. 

What Ontario Health offers:  

Role

At Ontario Health, your growth and well-being aren’t just supported - they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may receive:

Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
A premium defined benefit pension plan, ensuring long-term financial security
Competitive vacation entitlement that encourages time to rest and recharge
Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career?  Consider this opportunity. 

Join Ontario Health in a strategic, hands-on role that helps shape performance across a coordinated network of more than 50 public, hospital, and community laboratories. Reporting to the Manager, Performance Management & Analytics, you will turn complex health data into clear insights that strengthen laboratory services and support better decisions across Ontario.

As Lead, Performance Management, you will guide analysis and reporting for emerging provincial laboratory medicine issues, high-priority initiatives, and testing programs. You will develop meaningful visualizations and key performance indicators, connect provincial datasets, identify measurement gaps, and advise on new data collection.

You will also be the primary lead for the Ontario Laboratory Medicine Program’s Key Performance Indicator Framework - working across Ontario Health and with system partners to improve planning, monitoring, reporting, and evaluation. Your work will reveal quality gaps, explain regional and institutional variation, inform executive decisions, and translate complex data challenges into practical action.

Here Is What You Will Be Doing

Design, develop, and optimize performance-management capabilities for Ontario’s laboratory network, including monitoring, analytics, key metrics, and reporting.
Lead KPI processes and translate provincial and regional trends into actionable insights for Laboratory Medicine testing.
Review and refine operational dashboards, scorecards, targets, tracking tools, audits, and feedback reports - including the performance-management system for Respiratory Virus testing.
Identify and resolve network operating issues, and deliver timely ad hoc analyses and recommendations to senior leaders.
Partner across Ontario Health, ministries, agencies, and laboratory-sector stakeholders to provide accurate, timely information for data-driven decisions.
Collaborate with Performance & Accountability on funding requirements, allocations, costing models, and accountability agreements.
Communicate complex findings through compelling data stories, executive reports, and practical recommendations for improvement.
Build trusted stakeholder relationships, gather feedback on program and service needs, and apply evaluation methods to guide the Ontario Laboratory Medicine Program’s evolution.

Education And Experience

Here is what you will need to be successful:

Master’s degree in Business Administration, Operations Management, Health Informatics, Data Analytics or a related health care field
Project Management (PMP) Certification is an asset
8+ years experience in the provision of expertise and services in the area of data analytics within the health care sector
Laboratory-related experience is an asset

Knowledge And Skills

Specialized knowledge of health data with an ability to understand and interpret qualitative and quantitative data to both identify the need for and assess the impact of changes and inform strategic decisions and goals
Knowledge in performance measurement, metrics and reporting
Demonstrated ability to influence cross-functional stakeholders, provide guidance and technical advice to solve issues as they arise, implement change and motivate team to drive strategic objectives
Exceptional judgment and extensive skillset in data analytics, evidence-based decision making, and storytelling through data visualization
Highly proficient in excel and proficiency/familiarity with other analytical tools (e.g. Python, R, PowerBI and Tableau)
Strong supervisory and project management experience that allow for managing multiple priorities at once across various stakeholder groups
An ability to distill complex and/or ambiguous problems into clear, clear, concise, compelling messages
Self-directed, with enthusiasm, initiative and demonstrated ability to work independently to deadlines under high pressure

Location: Ontario Health (OH) welcomes applications from candidates across Ontario. Please note that this role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location.

Employment Type

Permanent Full time

Contract Length

N/A

Salary Band

Band 6

External Application Deadline Date

October 15, 2026

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.

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More about this job

Responsibilities

Lead performance management, analytics, and KPI reporting for Ontario’s laboratory network, including developing dashboards, metrics, and actionable insights for laboratory medicine programs. Collaborate with internal teams and system partners to address operational issues, support funding and accountability processes, communicate findings to senior leaders, and guide program evaluation and improvement.

Requirements

A master’s degree in business administration, operations management, health informatics, data analytics, or a related health care field is required, along with at least eight years of health care data analytics experience. Candidates should bring expertise in performance measurement, analytics tools, stakeholder influence, project and supervisory management, and communicating complex findings; PMP certification and laboratory experience are assets.

Skills

Health Data Analytics
Performance Measurement
KPI Development
Data Visualization
Evidence-Based Decision-Making
Excel
Python
R
Power BI
Tableau
Project Management
Stakeholder Management
Performance Reporting
Health Informatics
Data Storytelling
Evaluation Methods

Benefits

Health Coverage
Wellness Spending Accounts
Defined Benefit Pension Plan
Vacation Entitlement
Personal Days
Float Days
Learning And Career Development
Communities Of Inclusion

Visa sponsorship

Not detected in the job text

Keywords

Laboratory Medicine
Health Data Analytics
Performance Management
Key Performance Indicators
KPI Framework
Performance Measurement
Dashboards
Scorecards
Data Visualization
Excel
Python
R
Power BI
Tableau
Project Management
PMP Certification
Health Informatics
Evidence-Based Decision-Making
Data Storytelling
Operational Analytics
Funding Allocations
Costing Models
Accountability Agreements
Program Evaluation
Respiratory Virus Testing
Stakeholder Engagement

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