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Added 19 hours ago
PR
Program Support Partner, Case Costing
Peterborough Regional Health Centre
Peterborough, ON · ON
- Full-time
…and reporting activities through data preparation, analysis, quality assurance, and stakeholder collaboration. Working closely with clinical, operational, and administrative teams, the…
Added 3 days ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 4 days ago
1GX Share Point Online & Content Management Lead
Government of Alberta
AB
Classification: Opted Out & Excluded Systems Analyst Level 3
Added 4 days ago
OH
Analyst, Application Support
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
A premium defined benefit pension plan, ensuring long-term financial security
Added 5 days ago
OH
Analyst, Application Support
Ontario Health
Toronto, ON
- Full-time
A premium defined benefit pension plan, ensuring long-term financial security
Added 5 days ago
B
Analyst, Reporting & Operations
BCI
Victoria, BC · CA Victoria
- Full-time
As the Analyst, Reporting & Operations in Corporate Risk & Audit, you'll be the visual storyteller behind our Board and executive communications. You'll take complex, multi-source…
Added 7 days ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 9 days ago
MD
Compliance Analyst - Health Program Representative Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…certified providers. This position will also provide primary quality assurance function in the implementation of a comprehensive statewide system for regulation of licensed and certified…
Added 9 days ago
NA
Data Analyst Safe Haven -Research and Innovation
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Improve the utility of data held within the Safe Haven through the identification and addressing of data quality and compatibility issues
Added 9 days ago
CP
Pension Analyst, Operational Acceptance Testing (Contract until December 2027)
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
We are seeking a Pension Analyst, Operational Acceptance Testing to support rigorous quality assurance, testing, and readiness activities across pension administration operations. This role…
Added 10 days ago
H(
Business Analyst
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $71,000 to $109,000 CAD / year
- Full-time
4+ years of experience in a Business Analyst, Systems Analyst, Quality Assurance, or related role, preferably within pension administration, financial services, or another regulated…
Added 10 days ago
Quality Assurance Analyst & Customer Success Specialist
George Brown Polytechnic
Toronto, ON
TITLE: Quality Assurance Analyst & Customer Success Specialist
Added 10 days ago
NS
Data Analyst Safe Haven -Research and Innovation
NHS Scotland
Saskatoon, SK
- Contract
Improve the utility of data held within the Safe Haven through the identification and addressing of data quality and compatibility issues
Added 11 days ago
EI
Senior Financial Analyst
Edmonton International Airport (YEG)
Edmonton, AB
- Full-time
The Senior Financial Analyst is a key representative of the Finance Function and contributes to establishing and maintaining long-term collaborative stakeholder relationships. They act as a…
Added 11 days ago
BP
Survey Research Analyst Co-op
BC Pensions
Victoria, BC
- Full-time
Strengthen attention to detail, organization, and quality assurance practices in a research environment.
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Senior Financial Analyst
Edmonton Regional Airport Authority
Nisku, AB
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Added 15 days ago
AI
Business analyst project manager
Accenture Infrastructure & Capital Projects Inc.
Richmond Hill, ON · Toronto, ON
- $95,000 to $103,000 CAD / year
- Full-time
- Hybrid
Develop quality management and quality assurance standards
Added 16 days ago
K
Process Design Engineer/Analyst
Kinectrics
Toronto, ON
- Full-time
…membership discounts, employee referral bonus, eligibility for our pension plan, career development programs, and professional development/educational…
Added 16 days ago
KA
Aircraft Maintenance Engineer - Structures Licensed
KF Aerospace
Kelowna, BC
- $38.03 to $45.65 CAD / hour
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Take responsibility for quality of own work and fix mistakes where required and with zero rework
Added 16 days ago
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Technologies numériques - Opérations manufacturières : Analyste des systèmes MES / Digital Technologies - Manufacturing Operations: MES Systems Analyst
Pratt & Whitney
Longueuil, QC
- Full-time
Au moins 5 ans d’expérience en informatique, en systèmes d’information de gestion (MIS), en administration des affaires, en génie ou dans un domaine connexe.
Added 17 days ago
MU
Strategic Initiatives Analyst
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
The Analyst will apply their analytical and problem-solving skills to initiatives and projects related to research and reporting to derive meaningful insights. In this role, the Analyst is…
Added 17 days ago
Business Systems Analyst, Systems & Data Transformation
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Toronto, ON
The successful candidate will possess strong Business Systems Analyst experience within the Canadian insurance industry, with the ability to bridge business needs and technology delivery…
Added 17 days ago
LC
Business Analyst Level 1
Libro Credit Union
London, ON
- Full-time
Act as a liaison between Pod/Platform teams, Development and Quality Assurance teams as well as other Administration Departments and fellow Information Technology team members.
Added 17 days ago
R
Technologies numériques - Opérations manufacturières : Analyste des systèmes MES / Digital Technologies - Manufacturing Operations: MES Systems Analyst
RTX
Longueuil, QC
- Full-time
Au moins 5 ans d’expérience en informatique, en systèmes d’information de gestion (MIS), en administration des affaires, en génie ou dans un domaine connexe.
Added 17 days ago
Business Analyst - FIN
Government of Alberta
Edmonton, AB
Providing coordination, and support to stakeholders and project teams in the analysis, configuration, design, testing, quality assurance, and implementation of new releases, modules, and…

Ontario Health

Analyst, Application Support

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

At Ontario Health, your growth and well-being aren’t just supported - they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may receive:

Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
A premium defined benefit pension plan, ensuring long-term financial security
Competitive vacation entitlement that encourages time to rest and recharge
Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career?  Consider this opportunity. 

The Analyst, Application Support I provides Tier 2 and 3 support for custom and business-critical applications operated by DxH. The role manages complex production incidents and service requests, investigates application issues, and represents the voice of the customer when issues require escalation to the operations teams and/or application vendors.

Reporting to the Enterprise Products, Corporate Applications Information Technology (IT) Services team, this role primarily supports the Quadrant Workforce and Quadrant Financials ERP systems used by Ontario Health at Home Human Resources and Finance departments.

Here is what you will be doing:

Owns and manages incidents and service requests from intake through resolution, including reviewing, clarifying, categorizing, prioritizing, troubleshooting, tracking, and documenting escalated issues.
Investigates high-priority issues, including those that may impact Ontario Health at Home Human Resources and Finance departments, and provides recommendations to the Manager.
Collaborates with the Service Desk, Data and Software Support, Operations, DBAs, Developers, and other technical teams to troubleshoot data issues, resolve incidents, and coordinate bug fixes.
Advocates for customers on critical application issues and keeps them informed of incident status, progress, escalations, and expected next steps.
Documents customer interactions, investigations, and resolutions to support internal and external knowledge and continuous improvement.
Monitors service levels and escalation processes to help ensure procedures and timelines are met.
Participates in User Preview activities, documenting and prioritizing issues identified by users.
Reviews new release information and supports customers with application functionality, service requests, and inquiries.
Supports planning for new modules, customizations, integrations, and application enhancements.
Tests application changes prior to production deployment and, where applicable, trains staff on new functionality.
Identifies opportunities to improve Application Support processes, team knowledge, efficiency, and the overall customer experience.
Undertakes special projects, including data analysis, complex data-cleanup initiatives, and financial incident analysis.
Assists with the onboarding and training of new team members.
Ensures Personal Information (PI) is protected in all circumstances and adheres to applicable policies and procedures.
Makes decisions that have limited to moderate impact.

Here is what you will need to be successful:

Education and Experience:

Bachelor’s degree or Diploma in Health-related fields, Computer Science, or related discipline, or equivalent experience.
3 - 5 years of experience supporting within a Healthcare environment preferred
Previous Service Desk experience.
Knowledge of Remedy or other ticketing software.
Experience managing customer tickets and supporting incidents and triage resolution.
Experience with ERP Functional Support and Systems Administration, preferably Quadrant Workforce and/or Great Plains/Quadrant Financials
Experience with HR and Payroll Principles.
Experience in Health Care environment/support is an asset.
ITIL V3 foundation and/or practitioner certification is an asset.
Understanding of the Software Development Life Cycle (SDLC)

Knowledge and Skills

Strong analytical, diagnostic, and problem-solving skills, with the ability to investigate issues, identify solutions, and clearly communicate findings.
Strong customer service and interpersonal skills, with the ability to build effective relationships and gather information needed to resolve issues.
Strong verbal and written communication skills, including the ability to explain technical solutions to both business stakeholders and non-technical users.
Strong organizational and multitasking skills, with the flexibility to manage competing priorities.
Ability to learn new concepts and develop strong knowledge of application functionality, products, and business processes.
Ability to work independently and collaboratively with business and technical teams, including Business Analysts and Leads, Development, QA Testers, Release Management, IT staff, and other support teams.
Strong emotional intelligence and ability to work effectively with team members and customers.
Detail-oriented, self-motivated, and committed to sharing knowledge and supporting team success.
High-level understanding of database concepts, preferred.
Proficient in MS Office, including O365.
Understanding of Quality Assurance and testing protocols, including the ability to create and manage QA test cases.

Location: Ontario Health (OH) welcomes applications from candidates across Ontario. Please note that this role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location.

Employment Type:

Permanent Full time

Contract Length:

N/A

Salary Band:

Band 4

External Application Deadline Date:

November 10, 2026

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.

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More about this job

Responsibilities

The Analyst provides Tier 2 and 3 support for business-critical applications, managing incidents and service requests from intake through resolution. They also collaborate with technical teams to troubleshoot issues, document resolutions, and advocate for customers during critical application incidents.

Requirements

Candidates should possess a Bachelor’s degree or Diploma in a related field and 3-5 years of experience in a healthcare environment. Proficiency in ERP systems, ticketing software, and strong analytical and communication skills are required for success in this role.

Skills

Application support
Incident management
Service request management
Troubleshooting
ERP functional support
Systems administration
HR principles
Payroll principles
Ticketing software
Analytical skills
Customer service
Communication skills
Database concepts
Quality assurance
SDLC
ITIL

Benefits

Health coverage
Medical benefits
Dental benefits
Vision benefits
Flexible health care spending account
Wellness spending account
Defined benefit pension plan
Vacation entitlement
Personal days
Float days
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Tier 2 Support
Tier 3 Support
ERP
Quadrant Workforce
Quadrant Financials
Great Plains
Remedy
ITIL
SDLC
HR
Payroll
Database
O365
Quality Assurance
Incident Management
Service Desk
Healthcare
Data Analysis
Technical Support
Troubleshooting
Business Applications
System Administration
Customer Experience
Release Management
Documentation
Stakeholder Management
Analytical Skills
Interpersonal Skills
Problem-solving

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