Patient Booking Clerk
- Toronto, ON, Canada
- Etobicoke, ON, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Description: Ontario Heart Center is a specialized cardiology testing and consultation clinic with multiple locations across the Greater Toronto Area and Southern Ontario. The clinic focuses on providing timely and efficient diagnostic services, helping reduce wait times for patients. Team members work in a patient-centred environment that values professionalism, compassion, and accurate clinical support.
Role Description: This is a full-time, on-site Patient Booking Clerk role based at the Etobicoke, ON location. The Patient Booking Clerk is responsible for answering incoming calls, responding to inquiries, and booking appointments for cardiology testing and consultations using clinic scheduling systems. Daily tasks include confirming patient information, updating records, verifying referral details, and coordinating appointment times with clinical staff to ensure efficient patient flow. The role also involves greeting patients, providing clear instructions about scheduled procedures, and maintaining a courteous and professional front-desk presence. The Patient Booking Clerk will collaborate with clinicians and administrative staff, manage paperwork, and follow clinic protocols to support accurate, timely, and respectful patient care.
Qualifications
- Strong customer service and communication skills, with the ability to interact professionally and empathetically with patients, families, and healthcare providers.
- Proficient phone etiquette and clerical skills, including call handling, appointment scheduling, data entry, and document management.
- Familiarity with medical terminology and comfort working in a healthcare setting.
- Computer literacy and experience with electronic scheduling or medical record systems.
- Attention to detail, strong organizational abilities, and reliability in managing multiple tasks in a fast-paced clinic environment.
- Previous experience in a medical office, hospital, or clinic setting is an asset.
- Post-secondary education in medical office administration or a related field is an advantage.
More about this job
Responsibilities
Answer incoming calls and inquiries, schedule cardiology testing and consultation appointments, and maintain accurate patient records and referral details. Greet patients, explain procedure instructions, coordinate appointment times with clinical staff, and manage paperwork in accordance with clinic protocols.
Requirements
Requires strong customer service, communication, phone, and clerical skills, along with computer literacy and the ability to manage multiple tasks accurately in a fast-paced clinic. Familiarity with medical terminology and healthcare settings is expected; previous medical-office experience and post-secondary education in medical office administration or a related field are assets.
Skills
- Customer Service
- Communication
- Phone Etiquette
- Call Handling
- Appointment Scheduling
- Data Entry
- Document Management
- Medical Terminology
- Electronic Scheduling Systems
- Medical Record Systems
- Attention To Detail
- Organization
- Referral Verification
- Multitasking
- Patient Care Coordination
Visa sponsorship
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Categories
- Healthcare
- Administrative
- Customer Service & Support
Keywords
- Cardiology
- Patient Booking
- Appointment Scheduling
- Incoming Calls
- Patient Inquiries
- Patient Information
- Referral Verification
- Data Entry
- Electronic Scheduling Systems
- Medical Record Systems
- Medical Terminology
- Front Desk
- Patient Instructions
- Clinical Coordination
- Paperwork Management
- Clinic Protocols
- Customer Service
- Communication
- Phone Etiquette
- Document Management
- Patient Flow
- Healthcare
- Medical Office Administration